106 total
A2 are a fantastic company to do business with flawlessly maintaining our fleet.
Special thanks to the engineers at the WHITSTABLE BRANCH for your dedication and professionalism - fixing a van issue which no other garage in Kent could handle!
Luke.
MAZE SECURITY.
Date of experience: 15 January 2025
Amazing service as always, went above and beyond to help me sort my car issue. Can’t recommend them enough, especially Teresa, she’s just so friendly and helpful and will do what she can to help. Thank you A2
Date of experience: 10 January 2025
Reply from A2 Tyre Supplies Ltd
Thank you for submitting this 5 star review for our Sheppey depot. We always go the extra mile for our customers. We hope that you will return back for one of our other services that we can provide.
Ordered a new tyre to be fitted online took my car down to the tyre garage to be replaced. After an hour I heard some fella on the phone trying to find wheel nuts from other companies then started reading out my registration number for my car. after 10 minutes he called me over to the desk and said that the wheel nuts off the car had been damaged but wasn't by them. I said well it wasn't me was it he said he can't put them back on because it may damage the thread so what they have done is taken off 2 wheel nuts off two of my other wheels to keep that one on! I said so I've now got 3 wheels without enough wheel nuts so will my wheel come off and he said no. Well I'm no expert but I'm pretty sure if they have five it's 5 for a reason and the advice given was to go to a breakers yard where crash damaged cars are and get them from there!!! Great advice I think not. I've been using this tyre company for years and today will be the last time unfortunately. Allowing a car to go on the road with the wrong amount of wheel nuts is utter madness shows money takes priority over safety.
Cost me another 20 quid to sort out the wheel nuts so thanks very much fingers crossed the tyres lasts.
Very very disappointed.
Date of experience: 13 January 2025
Reply from A2 Tyre Supplies Ltd
Thank you for taking the time to review our business, all reviews whether good or bad give us some indication of how we are performing and gives us an opportunity to make improvements where necessary.
I have tried calling you several times and left messages but so far I've been unable to make contact.
Having reviewed your case however, I can see that on this occasion we could have handled things better and I feel that we have let you down.
The wheel nut type on your Land Rover are notorious for swelling and causing issues when trying to remove them or refit them. Water gets under the cap on the nut and causes them to swell. This also happens on OE Ford nuts.
We know that this is the case therefore before commencing work on your vehicle we should have checked this and made you aware of the situation before removing your wheel nuts.
We should have also spoken to you to explain the situation before trying to find replacement wheel nuts over the phone. I agree that it wouldn't have been nice to hear your registration number being quoted over the phone without knowing what was going on with your car.
Had we explained the situation before commencing work I would say that we had done nothing wrong and that it's a particular problem with this style of wheel nut. I still stand by the fact that we didn't damage the wheel nuts and that it would have happened to whoever next removed those wheel nuts from your vehicle.
However, I do believe that we have let you down on this occasion as per the reasons above.
I was ringing to see if I can offer you a complimentary wheel alignment on your vehicle? If you would like to accept this offer please do not hesitate in contacting me.
Also, if you would like to discuss this further I would be more than happy to speak to you and hopefully come to a suitable resolution to yourself.
I look forward to hearing from you.
Very best regards
Luke Stephens
Head of Operations
Thank you so much for all your help this afternoon.Just want you to know it’s much appreciated
Gill
Date of experience: 18 January 2025
I used the Sittingbourne branch because they were recommended on Facebook. I wasn’t disappointed. The service was excellent, either polite and friendly staff. Reasonably priced and excellent work.
Date of experience: 03 January 2025
Reply from A2 Tyre Supplies Ltd
Thank you for coming to our Sittingbourne depot based on recommendations on Facebook. We have been an established family run company for 50 years and are proud of the customer service our team provide. We hope that your positive experience will make you consider using us in the future.
A fantastic group of lads. Really got us out of a fix today. Went out of their way to help us. Cheerful, efficient and vey friendly. Superb service, would highly recommend.
Date of experience: 28 December 2024
Reply from A2 Tyre Supplies Ltd
Thank you for taking the time to write this 5 star review. We always have prided ourselves on our customer service and competitive prices. We hope that you will consider using us again in the future, for possibly one of our other services.
After trying about 5 different company's while stranded at the side of a busy A road A2 where the only ones able to come out after hours. With a very reasonable price. When I saw his headlights in my rear window a sense of relief came knowing I was going to get someone professional and quick. Highly recommend this company. The man that saw me Connor was respectful good at his job and very professional
Date of experience: 29 November 2024
Reply from A2 Tyre Supplies Ltd
Your review is much appreciated, and thank you for taking the time to write it. We do not get reviews for our Mobile Technicians, so it is always great to read one. We will ensure that Connor is made aware of your review. We hope that you got to your destination safely and that you will use us again in the future.
I can't remember the exact date but my partner came in to the Sittingbourne branch a few weeks ago but had forgotten the locking wheel nut key. A worker she believes was called Paul saw no issue with this and removed all 4 locking wheel nuts and replaced them in around 10 minutes. This meant my partner could get back on the road quickly and safely. Special thanks to that worker and A2 tyres for being so reliable.
Date of experience: 30 October 2024
Reply from A2 Tyre Supplies Ltd
Thank you for your 5 star review. We aim to go the extra mile at A2 tyre supplies and set high standards.
We look forward to seeing you on your next visit.
Absolutely excellent service! Traffic wardens were threatening me with a ticket, although I had a flat tyre and couldn’t move! A2 Tyres pulled someone from another job so they could help me avoid the parking ticket. Can’t recommend highly enough. Thank you!
Date of experience: 30 September 2024
Reply from A2 Tyre Supplies Ltd
Thank you for taking the time in writing this review. We are glad that we were able to send one of our team to you to get you out the the predicament that you appeared to be in. We hope that you will use one of our retail depots for your tyres, servicing or MOT.
Fantastic experience. I got a puncture and needed a mobile tyre fitter. They estimated and ETA of 60-90 minutes and arrived in about 50 mins. The mechanic was really professional, and the price was over £100 cheaper than another quote I’d gotten. If you’re sat on the roadside looking at reviews for mobile tyre fitters, use these guys!
Date of experience: 26 July 2024
Reply from A2 Tyre Supplies Ltd
Thank you for submitting this 5 star review for our mobile team. We are very proud of this team, who are on call 24/7 regardless of the conditions and location. You will also get the same level of care and experience from them as you would if you had come to our depots.
Just an awful experience from the start.
I telephoned 30 minutes before I arrived and was told there would be no waiting time. I needed two new front tyres. When I arrived there were many customers waiting. I asked some if they had been waiting a long time and it was apparent they were waiting at the time I was told the workshop was empty.
I was told to leave my car key in the ignition and wait. Thirty minutes later I asked if my car had been completed and was told they were waiting for me to give my key to reception.
When my car was finally taken into the workshop the tyre fitters started to engage in excessive horseplay around my car. When I went over to ask what was going on it was also necessary to ask one of the tyre fitters to take his tools and my wheel nuts off of the bonnet of my car.
I complained to the foreman and another employee called me boring.
When I got my car back after 1 hour and forty minutes I was so worried about the work A2 tryres had completed I drove slowly home and had the wheels and tyres checked immediately.
Date of experience: 31 October 2024
Reply from A2 Tyre Supplies Ltd
Good Morning Mr Eaglestone,
Thank you for taking the time to leave a review. Firstly let me apologize that your locking wheel nut was placed on the bonnet of your car, this is not a practice that we encourage and therefore the necessary actions and training will be delivered to ensure that this doesn't happen again.
I have reviewed the HD CCTV system we have in place this morning and cannot see the horseplay that you are referring to, I am however more than happy to invite you in to review it with me and point out where we were going wrong.
In terms of the wait time, we never ask customers to leave their key in the ignition but to return the key to us so we can place it with the jobsheet in order to reduce delays in turnaround time, I can only say that this was potentially a misunderstanding.
In terms of being worried about the work we completed, the workshop foreman spent 15 minutes with you and the wheel alignment technician talking you through the process and the outcome. We also have a comprehensive training plan to ensure that our tyre fitters are more than capable and qualified to do the job.
All this being said we clearly fell below your expectations and at A2 tyres we strive to go the extra mile. I would very much like to discuss your concerns further. Please feel free to contact me at any time.
Stewart Wright
Operations Manager
01795 475 200
Had severe puncture when away from home requiring new tyre. Contacted A2 hoping that they could get me going same day. Phoned A2 at 08:00 spoke to lady about my problem, she was very helpful and knowledgeable. Arranged mobile to pick up my new tyre and meet me at location. Ted arrived on time 10.30 very friendly and efficient had me up and running in 20 minutes. Highly recommend A2 will be my first call in future. Price competitive also. Thanks A2.
Date of experience: 04 December 2023
Reply from A2 Tyre Supplies Ltd
Thank you for taking the time in submitting a 5 star review for our Detling mobile call out team. We always will do our best by our customers, and will go the extra mile to get them back on the road.
I've used A2 tyres, Detling, twice now for my car and have, on both occasions, been 100% happy with everything.
You're treated with respect, informed of choices you have ie repair or replace and all done it an efficient and quickly.
Can't ask for better
Highly recommended
Date of experience: 03 April 2024
Reply from A2 Tyre Supplies Ltd
Thank you writing this review, and it is always great to see customer that have used our service multiple times and had the same level of service.
Regardless of whether you use our mobile fitting service, or attend one of our depots, all of our customers are given the same level of customer care and service.
Thank you so much for coming to my rescue on the A249 this morning after a tyre blow out 😠it was such a shock but your impeccable service made the whole experience so much easier! You came to my rescue in 30 minutes and the man who attended (sorry didnt catch his name) was absolutely fantastic and made me feel confident to drive again when he had replaced my tyre. 5* service, and highly reccomend just doesnt seem enough!. Eternally grateful and thank you so much again �
Date of experience: 23 June 2023
Reply from A2 Tyre Supplies Ltd
We pride ourselves with our mobile call out service, and believe that it is the best in the county. Many of us have experienced a blow out, and understand that is can be a shocking experience. Our emergency call out team have a great deal of experience, and use that to reassure our customers.
My wife had a puncture on the A20 and established the car did not have a spare wheel and only the shocking foam.
My space saver in my VW Golf after driving there did not fit the VW Polo.
A2 van pulls into the petrol station and after approaching Mitchell and Stephen they called the office for us. Not long after my kids and wife left in my car and I was rescued by Adam in the mobile van.
The service I received from start to finish including communication was second to none and I will recommend to everyone I know that the number is in their phone just in case.
Epic service is rare nowadays as is communication, punctuality and people that care about people and their job.
Mitchell, Stephen and Adam in particular are role models for this company and the service could not be bettered in any way.
Date of experience: 31 July 2024
Reply from A2 Tyre Supplies Ltd
Thank you for your 5 star review and we are happy that we were able to come to your assistance. We will definitely ensure that Mitchell, Stephen and Adam are told about your review. Our team pride themselves in their customer service and their willingness to help.
We have thousands of tyres available at hand which means that we can assist most vehicles that are on the road. Glad that your wife and children got away safe and that you did not have to wait long for Adam to turn up.
I couldn’t loosen my locking wheel studs after they had been over tightened by another workshop. So I went to A2s as Ive been using them for over 30 years and they always been professional and trustworthy.
Scooter on reception couldn’t be more helpful booking my car in and Alex did an amazing job removing the locking wheel studs with out causing any damage. As always, very pleased with the service at a reasonable price.
Date of experience: 21 November 2023
Reply from A2 Tyre Supplies Ltd
Thank you for your review, and we will ensure that both Skoota and Alex are made aware. Some companies do not correctly torque up wheel nuts, and over tightening them is just as bad as not tightening them up enough. We always ensure that everything is carried out in accordance with the specifications relating to the vehicle.
Had the unpleasant experience of a blown tyre this morning on the A249 . Called A2 and from the first contact with them felt reassured ( by the knowledgeable lady on the phone ) that they would be able to help - sorted within an hour by speedy ( the tyre fitter ) at reasonable cost by the detling branch . Can recommend these guys highly - good job guys thank you
Steve
Date of experience: 10 October 2023
Reply from A2 Tyre Supplies Ltd
We will ensure that our staff are made aware of your 5 star review for our Detling branch. Our mobile fitters are always available to help our customers when the unexpected happen.
I don’t normally write reviews but the service I received today deserves one. Stranded after wrecking a tyre in a pothole (thankyou Faversham!) I contacted A2 who arrived as promised and replaced the tyre with an identical new one, balanced and fitted in a most efficient and friendly way for a very reasonable fee. They turned what could have been a stressful day into a lovely jaunt in the sunshine! Thankyou to all involved. Highly recommended.
Date of experience: 17 January 2022
Reply from A2 Tyre Supplies Ltd
Thank you for your review, we are pleased that your visit warranted a 5 star rating. Customer satisfaction is something that we strive for at A2 Tyres and we are pleased that we met your expectations on this occasion.
Always great service from A2 Sittingbourne, turned up without calling and only waited while they changed Tyre. Andrew served me, always polite and helpful as is all staff!! Was informed of other services they do including road side if needed which is great to know.
Date of experience: 15 March 2023
Reply from A2 Tyre Supplies Ltd
Thank you for you Trustpilot review for our Sittingbourne Depot. We pride ourselves on the level of customer service we provide. As you mentioned, you do not have to call to book an appointment for this service.
Also, thank you for mentioning that A2 Tyre Supplies Limited offer an 24/7 mobile fitting service by calling 0333 315 70 22.
Ordered a better tyre online and ended up with a less quality tyre as said did not have any in stocks even though had booked a slot with confirmation of tyres and paid same price even though should have been cheaper not helpful.
Date of experience: 12 August 2024
Reply from A2 Tyre Supplies Ltd
Thank you for taking the time to leave us a review. We have incredibly high standards at A2 tyre supplies always striving to go the extra mile.
I am sorry that on this occasion that for your visit we fell below our usual high standard.
Please feel free to contact me so we can discuss further, hopefully put the situation right and prevent this from happening again.
Stewart Wright
Operations Manager
01795 475 200
