Accident Specialists Reviews

249  Excellent
TrustScore 5 out of 5

4.8

In the Personal Injury Lawyer category

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Reviews4.8

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Rated 5 out of 5 stars

Very profesional services

Handled everything very professionally , every time they had an update regarding my case , I would get a message on WhatsApp or email , very pleased with the services , I would definitely recomand them without any hesitation.

Date of experience: 19 December 2024


Rated 5 out of 5 stars

Amazing Service

I had an excellent experience with the claims service after my accident. Rachael and Sarah were extremely helpful and provided responsive support, showing empathy and clarity in explaining the process. They guided me through the necessary paperwork, ensuring that I didn’t miss any important steps, which contributed to an efficient process. To my surprise, my claim was resolved faster than I had anticipated, and I received regular updates throughout. Ultimately, I was satisfied with the resolution and the compensation offered.

Overall, I highly recommend this service for its professionalism and effectiveness.

Date of experience: 16 December 2024


Rated 4 out of 5 stars

Great outcome!

Great outcome! Accident specialists helped us after an unexpected crash, we are now able to pay for repairs. The process takes a while, no fault to accident specialists but more on the other parties insurance but we got there in the end! Would definitely recommend to anyone that has been in an accident that wasn’t their fault!

Date of experience: 19 November 2024


Rated 4 out of 5 stars

Successful accident claim

I recently had a successful outcome with my personal injury claim, though I hadn’t realized that these cases could take as long as 15 months, which I’ve since learned is quite typical. I first contacted a local firm called Accident Specialists, who took down the details of my accident—a fall caused by a spill in a local supermarket. They explained that they work with Robert James Solicitors, who would represent me on a no-win, no-fee basis.

Initially, I worked with James Culkin, and later, my case was transferred to Beth Strickland. Both were exceptionally professional, courteous, and patient throughout the entire process. In the end, we achieved a settlement that exceeded my expectations. I’m very pleased with the service provided by Beth and the team at Robert James Solicitors. Also a big thanks to Accident Specialists.

Date of experience: 13 November 2024


Rated 5 out of 5 stars

A Smooth process

Without trying to sound Sycophantic The service offered by the company and its staff is outstanding.
I was contacted throughout the process and given advice as well as reassurance about my claim.
I would wholeheartedly recommend the company to anybody that needs to make a claim

Date of experience: 01 November 2024


Rated 5 out of 5 stars

Great results, thank you!

Great results! Had a case regarding a vehicle collision, I was due some compensation and thankfully after time I got my payout! Very good communication and always keeping myself updated. Would like to thank the team and specifically Sarah for keeping myself updated. Much appreciated. I would recommend this company to anyone.

Date of experience: 10 October 2024


Rated 5 out of 5 stars

Best Customer service...

Thanks for all your hard work in ending the claim of my daughter's accident. Really appreciate your communications and updates on every matter. After a long starvation of 4 years, the journey comes to an end with all your support. Great work chasing the case and updating me as early as possible to keep me in my comfort zone. I thank you again for your team.

Date of experience: 11 June 2024


Rated 5 out of 5 stars

Great customer service

Everyone on the team has been helpful. Always kept in touch and kept me up to date with the claim process and stages. Easy to talk to and friendly staff. Always available to speak to via phone or WhatsApp, and would provide any advice and give regular updates. Did not experience any issues with them at all. Excellent customer service.

Date of experience: 12 June 2024


Rated 5 out of 5 stars

The best!

The entire team are great with keeping you informed at each stage of your claim and make sure you understand everything that’s going on behind the scenes. Communication is quick and reliable. Thanks Accident Specialists Crawley!

Date of experience: 02 July 2024


Rated 5 out of 5 stars

Exceptional customer service and care

From the moment I had my accident to the end outcome accident specialist kept me informed through out the whole process they took care of everything and were really helpful.
I would recommend them to all my family & friends.
Thanks again guys 👍🙂

Date of experience: 28 June 2024


Rated 1 out of 5 stars

Complete waste of time

Do not touch this company they are a complete waste of time I even had a witness and after wasting 3 months of my time they said they couldn’t help me. My mistake for using incompetent people 👎🏻

Date of experience: 30 August 2024

Reply from Accident Specialists

We are very disappointed on the 1-star review as we are still actively working on your file! Due to the accident circumstances your claim is being disputed by the third-party insurance company, therefore the credit repair company garage can only authorize repairs once liability has been confirmed.

The delay has been due to the insurance company not taking calls and only communication via email. Your file has been chased up on a regular basis but their reply was always the witness statement was yet to be reviewed.
Today they replied back to say that they believed your accident is 50/50 split in liability and the witness statement not supporting you fully.

You have today now supplied further supporting evidence which we have forwarded on. We are now in the process of having the file re-opened and have asked a senior member of staff of the credit repair company to review your case which we have explained to you, to which you replied, ‘I know your just doing your job’.
Hopefully we can get your case resolved but please bear in mind we have been working tirelessly on your file and are fully supportive of your situation, however insurance companies are not the easiest to deal with at times and if they refuse to admit full liability then we have limited options.


Rated 5 out of 5 stars

I work as self employed and I was…

I work as self employed and I was working when I had the accident I didn’t know how to deal with accident and I had no savings to carry on working, I was advised by a friend of mine to go through accident specialist, I spoke to Javed initially and explained the situation, they helped my organise a car and take appropriate actions, I am very thankful to him and his team for being really friendly and supportive throughout the process. Thank you once again

Date of experience: 01 November 2024


Rated 5 out of 5 stars

Excellent Service!

From start to finish professional service all the way through the claim. All staff were very friendly, very helpful and explained things fully, I would definitely recommend them. They were very professional, understanding and helpful. Sarah kept in touch throughout the whole process , managed everything for me.

Date of experience: 11 April 2024


Rated 5 out of 5 stars

Thank you

Just want to say a big thank you to Sarah, Alexandra and Rhea for always being so kind and keeping me updated either by phone or text, never left me in the dark.

Hopefully i dont have anymore accidents but if i do i know who to call.

Date of experience: 01 April 2024


Rated 5 out of 5 stars

Excellent Service!

From day one the team was very professional. The team are really helpful and supportive. Dealt with all queries in an efficient way in that they guided me through each step of the process and kept me updated regularly.

Fully recommend

Date of experience: 30 April 2024


Rated 5 out of 5 stars

Very competent

Going through your claims can be very stressful and lengthy process. accident specialists made it very comfortable and easy.KATIE and team communication was very good they kept me updated about claim through out claim journey and were very helpful.would recommend them to anyone in accident or injury claims troubles

Date of experience: 14 May 2022


Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. I would like to mention two employees who have been really helpful throughout, Ellie and Katie. They were always in touch letting me know updates and see if I needed further assistance. Would defo recommend to everyone

Date of experience: 19 May 2022