Airalo Reviews

2,743  •  Poor
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Definitely recommend using an eSIM…

This was my first time using an eSIM for my travels.I found this process simple and easy. Selected my plan, and activated once in the country of choice. No issues, quality reception on calls and internet. No more purchasing SIM cards from the airport kiosks..

Date of experience: 19 December 2024

Reply from Airalo

Hi Paul,

Thank you for sharing your experience! It’s fantastic to hear that your first eSIM adventure was seamless and hassle-free. Skipping the airport SIM card hunt is such a game-changer, isn’t it? We're thrilled you enjoyed quality reception and an easy activation process. Here’s to many more stress-free travels with eSIMs!

Rated 5 out of 5 stars

Simple, quick and easy!

Having never used an eSIM before I didn’t know what to expect with this but I was very pleasantly surprised! Bought the Asialink regional sim while in South Africa but only activated when I got to Vietnam. This was the only one that included both Vietnam and Cambodia in the regional package and I have to say, it’s fantastic! Worked perfectly in Vietnam and I waited until I got to Cambodia to see how it worked before reviewing it and it’s worked perfectly here too. I did have a slight issue activating the top up package I bought before I ran out of data on the initial package but after a quick chat with the Airalo AI bot, following it’s instructions everything works brilliantly! Have even told my friends about it for when they do their trip next year!

Date of experience: 07 December 2024

Reply from Airalo

Thank you so much for your detailed review, Ebrahim! We're thrilled to hear that the Asialink eSIM worked perfectly in both Vietnam and Cambodia, making your trip hassle-free. We're glad you resolved the top-up activation. We hope your friends will find our service useful for their upcoming trips. For any assistance, our team can be reached through the Airalo website or app by logging in with the Airalo account's credentials!

Rated 1 out of 5 stars

Hopeless Airalo

I purchased a discover + esim to use in Australia and New Zealand, whilst the data package worked, the call & text facility never worked. Support is awful, spent 2 days messaging back and forth, new person everytime asking for the same screenshot of settings over and over again
DON'T BUY THIS PRODUCT, ITS A TOTAL RIPOFF !

Date of experience: 28 November 2024

Reply from Airalo

Hi Nigel,

Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you experienced and truly understand how frustrating this situation must have been.

It looks like our support team is still actively working on your case and is ready to assist you further. If there’s anything more we can do to help, please don’t hesitate to continue the conversation with us via chat on our website or app. We’re here to ensure everything gets resolved smoothly for you.

Rated 4 out of 5 stars

Rapa Nui is in Chile

Recently ourchased 1. A month long package in Africa. Ok in Madagascar Botswana and South Africa. Shame it wasn’t available for neighbouring countries
2. A Latam Package which was fine in Argentine Paraguay and Uruguay.Central Chile was ok however I don’t think they know that Rapa Nui is in Chile!

I was subsequently contacted by Airalo who wanted to know if I had any additional coment….Well - had to make an important call whilst at Rapa Nui airport. I had to ask to use someone else’s phone, they were using Holafly

Date of experience: 17 November 2024

Reply from Airalo

HI GM,

Thank you so much for sharing your experience with us.

We sincerely apologize for the inconvenience you encountered while using our eSIM during your trips. Nonetheless, we are glad to know that you enjoy the service in some of your destinations.

We have located your conversation with our support team and sent you further steps. Can you please check your inbox and let us know how it goes? If you need further assistance, our team will be ready to help. Looking forward to hearing from you.

Rated 5 out of 5 stars

The best of the bunch

V good so far! couldn’t get either Maya mobile or Holafly to work reliably and were a real faff to install needing lots of communication with customer service (I couldn’t get maya to work at all, holafly very intermittent). Airalo was by far the quickest and easiest to install and so far no issue at all. Well done and thanks for making the install so straightforward.

Date of experience: 20 December 2024

Reply from Airalo

Hi Olivia!

Thank you so much for sharing your feedback!

We are thrilled that our eSIM was a reliable companion during your trip and that you found it easy to install. Our eSIMs offer connectivity and convenience so you can enjoy your trip without worries.

We look forward to helping you stay connected on many trips to come!

Rated 1 out of 5 stars

WORST E-SIM APP EVER

WORST E-SIM APP EVER

STICK TO HOLAFLY.
I have been trying for 3 days to activate this sim, and the customer service is a stupid automated service that is of no help.

DO NOT DOWNLOAD THIS E-SIM unless you want to waste your money.

They will offer you credit for this garbage service instead of a refund to force you to use them again.

USELESS WASTE OF MONEY
RUBBISH CUSTOMER SERVICE
AUTOMATED MESSAGES

Date of experience: 23 December 2024

Reply from Airalo

Hi Shaz, thank you for your review. We are sorry to hear about your negative experience. We’ve asked Trustpilot for your contact details so we can assist you directly and resolve your concerns as quickly and efficiently as possible. We hope you can provide your contact information so we can reach out and make things right. Your satisfaction is very important to us!

Rated 1 out of 5 stars

I had the worst experience with…

I had the worst experience with Airalo's eSIM. I purchased and installed the eSIM, followed all the instructions carefully, and saw it was activated. However, the app and my phone displayed a different network provider, and I couldn’t use the eSIM at all.

I reached out to their customer service, but the automated chatbot was completely useless. I requested help from a human agent, but no one ever responded. After wasting an entire day trying to make it work, I finally gave up and bought a different SIM.

In the end, I lost $7.50 and precious time. Airalo turned out to be a complete scam in my experience—stay away!

Date of experience: 15 December 2024

Reply from Airalo

Hi Muhammad,

Thank you for taking the time to share your experience with us. We’re deeply sorry to hear about the trouble you faced and the frustration it caused.

It’s clear that things didn’t work as they should, and we understand how disappointing it must have been to lose both time and money. The challenges you mentioned with activation and support are concerning, and your feedback is valuable in helping us identify areas that need improvement.

Our support agent is currently waiting for your reply and is ready to assist you further. Please reach out to our chat support on the website or app, and we’ll do our best to resolve this for you.

Rated 1 out of 5 stars

I STRONGLY ADVISE YOU NOT TO USE THIS

Should be zero stars in my opinion.

We were in dire need of an international sim whilst abroad as we had to contact our airline as one of the flight members had a serious medical emergency. We bought a global esim which had "50 mins" of calls advertised. Mid way through a very important call regarding our emergency, the call suddenly cut after ~12 mins. It would not make any further calls only a dial tone. I then spent another 3-4 hours on their online chat being passed from AI bot to person to person only to be told that I have used up my minutes. They THEN told me that the 50 minute plan I bought only includes 13 international minutes.

No where on the app or information regarding the sim does it specify that the plan I bought only included 13 international mins specifically. Nor does it say this online and I do have the screenshots to prove this. Claiming to be something it isn't during a time when I was at my lowest and most vulnerable. To say I am horrified is an understatement

When I reach home and have the ability to make calls with stable internet, I will not hesitate to escalate this issue to trading standards/other authority as soon as I possibly can.

Date of experience: 23 December 2024

Reply from Airalo

Hi there,

Thank you for sharing your experience.

We sincerely apologize for the emergency you encountered during your trip and for the issues with your eSIM calling credit.

We truly understand the frustration of having this issue, especially during an emergency.

We are dedicated to enhancing our service quality and ensuring that calling information is accessible to all users. We know that this does not excuse the inconvenience and distress this has caused you. We value your feedback and appreciate you bringing this matter to our attention.

We would love the opportunity to turn this experience around for you. We've asked Trustpilot to contact you for more information. We look forward to helping you.

Rated 1 out of 5 stars

Bought a 5GB SIM for 30 days for a trip…

Bought a 5GB SIM for 30 days for a trip to the states.
Within a few days data stopped working. Airalo app reported data was all used up but phone only reported less than 2 GB looking at data usage. Reading online it seems many other customers have experienced issues like this. Airalo support does nothing to help.

Date of experience: 08 December 2024

Reply from Airalo

Hi Oscar,

Thank you for sharing your experience. We are deeply sorry for the data usage issue you had and for your dissatisfaction with our support team. It is definitely not the experience we would like you to have.

We saw your email, and one of our support agents already responded. Can you please check your inbox so we can assist you further?

We look forward to helping you.

Rated 5 out of 5 stars

Easy for a family to stay in contact

On a recent trip to Thailand, my family of 4 all selected the eSIM from Airalo for our carrier requirements. We were delighted with the easy to activate service, that worked perfectly upon landing, and gave us 5G DATA connectivity and local calls.

Date of experience: 24 November 2024

Reply from Airalo

Thank you for the great feedback, Robert! We're happy to hear that your family had a smooth experience with our eSIM during your trip to Thailand. It's great that the easy activation and reliable 5G data connection kept you all in touch. For support, our team can be contacted through the Airalo website or app by logging in with the Airalo account's credentials!

Rated 5 out of 5 stars

This was the first time I installed an Esim

This was the first time I installed an eSIM
Airalo that was recommended by a colleague and worked really well in Japan. I am a globe trotter and hope will have the same experience in other countries too.
Would recommend Airalo to others…..

Date of experience: 07 December 2024

Reply from Airalo

Thank you for sharing your experience! We're delighted that your first time using an Airalo eSIM worked so well in Japan. It's great to know that a recommendation led to a positive experience, and we’re honored to support your globe-trotting adventures.

We hope to continue providing seamless connectivity in all your future destinations. Safe travels, and thank you for recommending Airalo!

Rated 1 out of 5 stars

Bought an e sim for Thailand

Bought an e sim for Thailand. Spent 20€ But the eSIM doesn‘t work properly. If you want to cancel the booking or get help, there are just bots responding with standardized answers Not solving the issue. Now i have to buy another sim . Dissapointing and i won‘t buy anything again at airalo

Date of experience: 19 December 2024

Reply from Airalo

Hi Emin,

Thank you for sharing your experience with us and for providing the information we requested.

We apologize for the issue you had with your Thailand eSIM and that you are unsatisfied with our customer service. It is definitely not the experience we would like you to have.

We can see that you have contacted our support team. Please know that our team is currently working on your request.

If you still need help, please feel free to contact us.

Rated 5 out of 5 stars

Easy way to save money

It was super easy to use (assuming you can follow directions). Easily saved me hundreds of dollars in roaming charges travelling for a month. Having a local number also means people can call me without long distance charges.

Date of experience: 13 December 2024

Reply from Airalo

Hi Scott!

Thank you so much for sparing the time to share your experience with us.

We are glad to hear that you find our eSIM easy to use. We are doing our best to provide excellent service at the best possible price and hope to make it even more affordable.

We look forward to helping you stay connected on many trips to come!

Rated 3 out of 5 stars

Avoid - terrible customer service

Used this company many times in the past and have been very happy but this time round sim would not activate . Got in touch with customer service via WhatsApp for help but half way through they disappeared and sim still not activated . Then tried the live chat and Java waited more than an hour to be connected but no one connects . Sad since I had been recommending this company to all friends and individuals in my travel meet up group . Will now not be recommending and will not use again .
Update 18th December . After a number of hours waiting Airolo contacted me and agreed to refund the cost of the sim. Ended up using Maya and it installed straight away ( and was cheaper )

Date of experience: 17 December 2024

Reply from Airalo

Hi Neeru,

Thank you for sharing your experience with us. We are sincerely sorry that you had an issue while activating your eSIM and for the delay in responding to your concern. We truly understand the inconvenience of having these issues during your trip.

We would love the opportunity to turn this experience around for you. We've asked Trustpilot to contact you for more information. We look forward to helping you.

Rated 1 out of 5 stars

The worst service ever

The worst service ever! New line initially didn’t work. It took 3 h to reach a representative who was kinda useless and took them an hour to figure it out and replace my eSIM. Then it worked fine for 2 days and afterwards my connection stopped out of the blue even though I still have 1.7 GB.
Now trying to reach back to them is a nightmare..

Date of experience: 20 December 2024

Reply from Airalo

Hi, Leena.

Thank you for updating us with your information.

We have located your conversation with our support team and sent you further steps.

Could you please check your inbox and let us know how it goes? If you need further assistance, our team will be ready to help. Looking forward to hearing from you.

We strive to provide you with a 5-star experience. If there is anything else we can do to improve, please don’t hesitate to reach out to us and let us know. Your satisfaction is our priority, and we’re committed to addressing any concerns and making things right.

Rated 1 out of 5 stars

When the going gets tough, Airalo get gone

To be fair I have used Airalo in the past and it has worked fine. Not sure if they are the cheapest eSIM as local airports offer better deals but it is easy to order online. In this occasion I ordered a Madagascar eSIM in December 2024 which would not work. I spend more of the 2 days there trying to adjust settings and occasionally it would work very slowly (1-2 minutes to download a browser page). I contacted Airalo and had the pleasure of a chatbot for quite a while until I got a human. They refused to refund the eSIM saying I had used data. They did offer a partial refund but I felt frustrated and it was such a waste of my holiday time to try and use the sim

Date of experience: 17 December 2024

Reply from Airalo

Hi Barry,

Thank you for sharing your experience with us. We sincerely apologize for the issue you encountered with your Madagascar eSIM and for the delay in addressing your concern. We completely understand the frustration this situation may have caused during your trip.

We can see that our support team has assisted you. If you still need assistance, please don't hesitate to reach out to us. We would be very happy to help.

Rated 1 out of 5 stars

Expensive Solution and fraudulent credit card charges

I purchased $100US hoping it was going to last me for my trip but within a week it was gone. I topped it up but had a similar experience so i stopped using it. I can get roaming for $10 a day from my Australian provider so this option is seriously expensive, even though I wasn't using it all the time.

I now have a charge from Airalo a year later on my credit card statement and they claim that it has nothing to do with them and to talk to my banking provider! Will never use them again. Has not worked for me on any level.

Date of experience: 11 December 2024

Reply from Airalo

Hi Amanda.

Thank you for your feedback. We sincerely apologize for the inconvenience this issue caused you. We assure you that this is not the experience that you are supposed to have. And we are committed to helping you with this issue.

We saw your email, and one of our support agents already responded. Can you please check your inbox so we can assist you further?

We look forward to assisting you.

Rated 2 out of 5 stars

Using AI

I was in Lanzarote, topped my esim,they put idiotic AI thing have more 8times and forcedly request human 20mins have passed still no reply from human agent don't buy this esim ever again

Date of experience: 19 December 2024

Reply from Airalo

Hello Chaminda! We deeply regret the frustrating experience you had using Airalo. Waiting for assistance and having trouble connecting with a human agent is not the service experience we aim to provide. We are actively improving our support system to ensure quicker responses and a smoother process for our customers. Regards!

Rated 1 out of 5 stars

SCAM ALERT** DO NOT USE AIRALO!!

Just had my first experience with this company and I wish I had read reviews first. I bought the eSIM, followed the installation process to a tee, but it didn't work. There is ZERO customer support. I've wasted money and now an hour of my time trying to reach someone. Don't need this stress days before travelling.

Date of experience: 16 December 2024

Reply from Airalo

Good day Christina,

Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced.

Our customer support operates 24/7, and it’s not typical for delays like this to occur. We are currently investigating why it took so long for a support agent to assist you, as this is not the standard we aim to uphold.

We have also sent you an email with further instructions—please check your inbox (and spam folder, just in case).

We appreciate your patience, and we’re committed to resolving this as quickly as possible.



Rated 3 out of 5 stars

Bad, but not necessarily a scam

Bought a $38 USD eSIM for travelling to Malawi. It installed fine, and connection bars indicate it is working, but no data connected.

Eventually got a refund after leaving quite negative reviews here and on the App Store and some pretty heated language in our emails.

I’m updating my rating to 3 star because they did refund me in the end. Could be worse.

Date of experience: 22 November 2024

Reply from Airalo

Hello Jamie! We’re sorry to hear about your experience and deeply regret the frustration it caused. Connectivity issues can sometimes arise due to configuration issues. Your feedback about customer support is concerning, and we’ll review our processes to ensure better assistance. Regards!