Airband Reviews

Finally installed into house. Up and running with new router. Moved all net appliances over to new service. Seems to be holding up well.
New Router uses different IP range so be sure to unplug old router and reboot to pick up DHCP allocated addresses. The router app can allocate fixed ip addresses but took some digging to find. Some set up a WiFi net to match the old service SSID and Password but I preferred a fresh start.

Date of experience: 23 December 2024

The engineer phoned beforehand turned up on time. Was a really nice guy polite and professional Explained what he was doing and left the site spotless
A job well done v

Date of experience: 16 December 2024

My phone call was answered very quickly by Donna Bond - a real human, not a computer! She sorted my problem straight away and emailed confirmation of the action within a minute. 1st class service

Date of experience: 24 December 2024

Original service lacked response but after commenting on here ,within 2 days issue has been resolved! Such nice engingers too. Let's hope the next stage goes smoothly.

Date of experience: 24 December 2024

Great Install by James M!
Had "airfibre" installed today, having previously also had a survey by James. Efficient, friendly, knowledgeable and all round a great service! Initial speeds and latency much better than Cloud Wireless.

Date of experience: 20 December 2024

Spoke to Donna about renewing and upgrading our Airband contract and it couldn’t have been easier or more pleasant. Donna was very friendly and helpful- thank you!

Date of experience: 23 December 2024

Just had a very helpful, polite and efficient exchange with Sarah Aybey - thank you Sarah! It’s great to deal with a human being for a change and we are loving the Airband product and service.

Date of experience: 23 December 2024

had my install today and everything is working like it should the engineer carl was really helpful and good. the only downfall is he stuck the main box to the wall with double sided tape which didn't hold so i got some gorilla tape which has secured it.
would of rather of had it screwed in to the wall but he said they don't like doing it.

Date of experience: 13 December 2024

The issue of where the incoming cable is has yet to be resolved after visit by surveyor. We were told we would be contacted either last Friday or today Monday, no contact. Hopefully it will be sorted and number of stars will go up. We await contact.

Date of experience: 16 December 2024

My download speeds are not great day time they are fine and at night they drop to 25 mbps and when I go into were I have the wifi set up the wifi strength is 350mbps

Date of experience: 19 December 2024

Just renewed my Airband Service for another 18 months - Excellent company with fair package options to suit all budgets. Thank you to the excellent Donna Bond at The Residentials Team for outstanding customer service through our renewal :-)
Airband - a company that punches well above its weight and leads by exemplary service to the client - Global giants in this field should take note of Airband.

Date of experience: 23 December 2024

Excellent, we had no Internet since the 18th November, we notified our supplier, sky, got no assistance at all, so I cancelled, Talk, Talk then said take over on the 27th November,, still nothing, open reach contacted, told to not contact them, contact supplier!!! No connection, & got in touch with you & with in a week 13th December we had Internet, engineers were great explained what they had to do, I am so pleased with the service & I would recommend you all the time

Date of experience: 13 December 2024

Owen the Airband Engineer installed our wireless broadband connection and went the extra mile to make sure it was completed to a good standard. The dish survived storm Darragh! We have had much better Internet service than with our old traditional ISP.

Date of experience: 06 December 2024

It took an age to receive our router - we were told that it would be despatched the next day, but it took over a week. We also did not have a power supply for the fitting on the wall. Now that we’re connected, the service is good

Date of experience: 18 December 2024

Super stable fast internet, low ping and worry free contracts. Also backed by wonderful support staff, Donna Bond recently helped me upgrade my upload speed. Very professional and helpful, first class service, thank you.

Date of experience: 16 December 2024

Straightforward contract renewal process. Emma was most responsive and helpful. Airband gave me a choice of different speeds and prices, but for me the choice was a simple one

Date of experience: 20 December 2024

Our mast came down in the storm and I have to work from home, We live very rurally and are stuck with the internet. Airband were absolutely brilliant for keeping us updated and when they did come out, it worked for a while and then went again, so my Husband rang the Engineer who came back within a couple of hours and spent ages fixing it. Big shout out to Alex for getting it sorted, being really helpful and so responsive!

Date of experience: 17 December 2024

We've been using the Airband 'Microwave' system for many years now but in the words of the song, "When she was good, she was very good indeed, but when she was bad she was horrid"
Since the debacle back in June 2022 we've rumbled along nicely with just occasional hiccups.
Then on Wednesday morning the connection kept dropping every couple of minutes. I rang AB and it eventually cut to ansafone. On Thursday morning, I had a call back asking if the issue was rectified. I was away from home so the lady said she would email and I could reply with my answer. When I got home it was no better so I replied saying so. Then, about 2pm Thursday it was suddenly fixed and worked seamlessly till Saturday night (although I'd had no reply from AB) Then on Sunday morning it was back to intermittent. I phoned and left two messages and also emailed twice with no acknowledgement.
Then, at about 1.40pm on Monday it was working again and hasn't missed a beat ... but still no correspondence from AB ... it's as if they don't care!

Date of experience: 18 December 2024

Very polite engineer arrived on time and did the work well, we now have the fastest broadband we have ever had and so far so good. Seems great value for money, the router has a smart look.
Will recommend to anyone that can make use of it.

Date of experience: 23 December 2024

I recently renewed my Fibre 300 package with Airband, and the process was seamless thanks to Donna Bond from the Residentials Team. She was professional, helpful, and quick to respond to my queries. Donna ensured I still received a great deal with the first month free, which averaged out the cost nicely.

The clarity and efficiency of the service were outstanding, and Donna went above and beyond to make sure I was satisfied. I highly recommend Airband and their team for anyone considering reliable broadband services.

Thank you, Donna, for your excellent support and for making this process stress-free.

Date of experience: 19 December 2024