Alan Boswell Group Reviews

The team have always been super helpful and quick to respond nothing seems to much trouble. Would definitely recommend to others.

Date of experience: 31 October 2024

Very efficient and friendly service

Date of experience: 31 October 2024

I've just switched to ABG consolidating two landlord policies under one roof. Early days but so far a very positive experience- it makes a refreshing change to have a named individual to deal with (who is also human not a bot!) with a direct dial number and who picks the phone up (or gets back promptly) when I call! So many companies nowadays do anything but.

Date of experience: 12 January 2024

The insurance of our properties had changed slightly, but trying to explain that to support person proved difficult. We never felt like she understood, so were worried if we were insured properly. We eventually got there, but it took 3 phones calls from Australia to sort it out, plus quite a few emails, so it was a more difficult than we would have liked.

Date of experience: 30 August 2023

I contracted Eliza by email and phone regarding the renewal of the insurance policy, and she neither answered my call or replied to my email.

Date of experience: 23 September 2024

I transferred to ABG several years ago and have had a very positive experience throughout. They found me a much less expensive policy, reminders of renewal have been timely, and the one issue so far (a mistaken claim from another company) they sorted promptly and thoroughly. All my contacts with them - phone and email - have been friendly and helpful. I am very happy to continue with them as my brokers.

Date of experience: 07 May 2023

V prompt quotation which was a much better price than my original broker. I need to complete the rating when I make a claim - hopefully a long time in the future :) !

Date of experience: 05 July 2024

We have always worked with Nick Drew and he is really the most amazing, wonderful and excellent person when it comes to sorting out our slightly complicated insurance needs! Huge thanks to him for always doing a great job

Date of experience: 31 January 2024

They give you ample to time to look over your chosen policy, and they are good at being competitive with their pricing; however they got important details wrong on my policy, but this was quickly rectified.

Date of experience: 30 September 2024

A first rate experience throughout. An immediate friendly response from a person who’s name and voice are both familiar. We will always be so thankful that we transferred all our insurance business to your company.

Mary Webster and Anthony Letch

Date of experience: 09 November 2022

We've insured our self-drive hire business with Alan Boswell for the last couple of years due to their simple hiring process and competitive pricing. We never needed to make a claim so hard to judge how good they would've been to deal with for that, however communication the rest of the time has been pretty awful. When we came to cancel our policy due to closing the business it took 2 weeks to hear how much a refund would've been and then almost another week to actually get the money back in our account. We had other insurance with other brokers who told us instantly how much the refund would be (and they were also only brokers, which was AB excuse) and we had the money back in our account within 3 days of asking to cancel.

Date of experience: 21 August 2024

The customer service is and always has been first class. I’m quite sure we were given the best quote possible for our car insurance but it did seem high- market conditions

Date of experience: 30 April 2024

I tried twice to renew my insurance, but kept getting kicked out, as I took too long, as I am a techno phobe. So rang up and spoke to a very nice lady - Alison, who talked me through the whole process, so renewed by insurance and will carry on for another year. I was that close to shutting down my business. So thank you Alison.

Date of experience: 25 August 2022

Received reasonable renewal quote for home building and contents and needed to include recent purchase of hearing aids
Was given provisional quote and asked to ring back when aids in possession for serial numbers etc
Week later and duly equipped with information required renewed and paid in the one phone call
Most efficient as usual

Date of experience: 22 September 2022

Have been an ABG customer for several years. Very efficient, good communications, friendly, never had a problem. Is all you can ask for so won't be looking to go elsewhere in the future.

Date of experience: 29 February 2024

Customer service is amazing.
I have only had my motorhome hire business one year, and the staff at Alan Boswells have been there for me every step of the way. Nothing is too much trouble always there to answer any question no matter how trivial. Hence I renewed my policy with them.

Date of experience: 29 June 2023

Upon receiving our renewal premium this year, we thought it was a little bit high. Upon contacting Alan Boswell though a very helpful lady found us a cheaper deal quite quickly.

Date of experience: 20 September 2022

I can only comment on the renewal process of my landlord's building/contents/rent guarantee insurance policies. I have not made claims on any of these so do not know how efficient or co-operative their services are. The price and scope of these polices are very competitive and the process to purchase was made very easy by the staff.

Date of experience: 15 May 2022

I have used Alan Boswell for my therapist insurance for many years. The whole process is very easy and they insure for the whole range of therapies that I practise. It is easy to add an additional one if you do further qualifications. The communication is excellent and the insurance is good value.

Date of experience: 29 June 2023

The lady on the phone at your end was polite, friendly and extremely helpful. That sort of personal touch goes a long way in terms of creating a positive image for your firm

Date of experience: 30 July 2023