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Reviews4.7
17,177 total
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I've been with Alpha for 2 years
I've been with Alpha for 2 years. They are easy to work with and insurance policy goes alive in no time. Very convenient. Luckily no claims were involved so I hope it works the same way.
Date of experience: 14 October 2023
Great pricing great product...
Great pricing great product easy process from start to finish been using Alpha Insurance a few years now. A++++
Date of experience: 15 April 2024
Decent prices
Decent prices,
fairly easy to enter details online.
Not yet had to use the insurance ,hopefully I never will .
Date of experience: 25 June 2024
Very efficient service which gave me a…
Very efficient service which gave me a peace of mind while on vacation thankyou
Date of experience: 05 September 2024
Happy with my travel insurance *_gcl_au*MTY5NTY3MDM0OC4xNzI4MjQ1NzQ1*_ga*MTUzODQ4NTUzLjE3MjgyNDU3NDY.*_ga_11HBWMC274*MTcyODI0NTc0NS4xLjEuMTcyODI0NTc3MS4zNC4wLjA.Book
Booked with alpha travel to go to USA was half price of other companies
Date of experience: 20 September 2024
Great deal
So easy to buy online ànd a great price I have already advised my friends to get a quote
Date of experience: 10 October 2024
Call centre nightmare
We have been pleased to use Alpha for annual health cover and recommend to friends but my husband simply wants to add a new hip to the notification- not possible online I don’t know why ???
So 8 weeks post op hes now tried 4 times each call going through the rigmarole and being told they would get back or it must be 8 weeks post op. Well it is and he’s just been on the phone again and got nowhere from the operator who “ needs to look into all the medical issues” which are all there on her computer again. We wrote a letter and got the usual useless call centre reply. What is going g on. Are the call centre charging alpha by the minute ?
————-And since then we have had our insurance cancelled , then half renewed after I pointed out we were assured we’d be covered but not for the recent hip replacement which is apparently a huge risk. ? How can this be. And no operator will listen they just read out questions we’ve answered again. And again. So very let down. There doesn’t seem to be anyone able to speak common sense and we are both medical
Date of experience: 14 March 2024
Reply from Alpha Travel Insurance
Good insurance so why change change
Been with them for many years and always been satisfied with prices. Never made a claim so cannot comment on that aspect. Due a years free premium maybe!!
Date of experience: 22 July 2024
Great company no complaints from me
Easy to complete the required form,available to answer questions at any time.
My go to holiday travel insurance company
Date of experience: 02 April 2024
Easy to do
Site was very clear. It was easy to do. Of course, the main point of interest will be what happens if I have to make a claim - much more interesting and to the point than buying the insurance
Date of experience: 28 February 2024
No hassles
Simple to use.
Have used before and did have to make a claim and there were no issues, hence, using again
Date of experience: 15 October 2024
I've used this company before and the…
I've used this company before and the experience that I had with them continue to be great. Great customer services and polite staffs.
Date of experience: 22 March 2024
Reliable and Reasonably priced
Whilst travel insurance has become more expensive Alpha prices are reasonable still. I’ve used them for several years and had no issues.
Date of experience: 03 April 2024
been with this company a few times now …
been with this company a few times now allways good on prices, they did go of the air for a little while dont no why , but happy there back now
Date of experience: 20 May 2024
First class service.
I’ve used the service for a number of years and found it to be easy to navigate and obtain my insurance.
Date of experience: 22 July 2024
Seems a competitive price but service…
Seems a competitive price but service can only be fully tested if a claim needs to be made which we hope never happens
Date of experience: 23 March 2024
Website is easy to negotiate and…
Website is easy to negotiate and screening questions well presented. Prices are very good too.
Date of experience: 13 May 2024
I’ve had insurance off yourselves for a…
I’ve had insurance off yourselves for a number of years now and been really satisfied with the service I’ve received.
Date of experience: 19 March 2024
Altogether an easy experience
Altogether an easy experience , young man was very helpful and polite . it was reasonably quick and priced .i was recommended by a friend and have already recommended you to another .
Date of experience: 26 February 2024