ANZ New Zealand Reviews

Went to deposit money into account at ANZ St Johns St Tauranga.
Machine took $150 and rejected the rest. I was unable to get the $150 back. Had to go inside bank and service consultant Vanessa had to spend 10 minutes putting in a claim. She was very helpful but I am exasperated at this hopeless inefficiency and inability to get my money back. It should have been a short easy job which has turned into long infuriating process. Shame on ANZ providing this useless technology at the expense of ANZ customers. Might change banks. See ANZ only has 1 star rating already

Date of experience: 28 January 2025

Awful, drawn-out experience. Get with the times ANZ, I shouldn't need to fill out an online form to then repeat everything on a 30min call including answering questions like 'what experience' I have in my business industry to then have to go into the bank and verify everything AND bring with me a friend or colleague to verify I am who I say I am.
I opened a business account with Wise in 5 minutes. In the UK, I opened accounts with Monzo and Starling, all on their apps, all taking a max 10mins. It's a waste of time for everyone

Date of experience: 22 January 2025

Don't set up direct debit with this Bank as there is no way to stop any former payees from accessing your account and your funds . It is entirely up to the defrauded unfortunate customer of ANZ to phone up and fix this fraudulent companies current issues. No thanks.

Date of experience: 05 January 2025

I went into ANZ to meet with the person I had booked an appointment with. However, I was informed that she only worked in the mornings, despite sitting just five meters away in her office and smiling at me. The person at the front desk told me that I would have to come back in seven days.

This isn’t my only bad experience with them. They owe me $100 from another transaction, but I have never received it. I can’t wait to leave ANZ.I

Date of experience: 11 December 2024

Absolute bullshit customer service, as a customer of 15+ years avoid at all costs unless you like spending 30mins-1 hour on hold while your call get forwarded to India only for them not to be able to help you and be back at square one. For how much profits these banks make off us you would think they could have some call centres in Australasia.

Date of experience: 21 December 2024

Appalling experience on Christmas Day. Suddenly I can't use the app, internet banking or my card. This happened for no apparent reason and I got no warning messages from ANZ. I phoned them immediately and they would not tell me what the problem was, let alone fix it. They told me to go to a branch at 10pm on Christmas Day! The next day I phoned again and they said I have been losted as dead and still refuse to fix the problem. They keep sating I must go to a branch when none are open. Even when they do reopen it will be a major hassle as there are so few branches now. How they can justify inconveniencing people they have randomly listed as dead I cannot fathom. I can't pay for petrol or food and have no way of sorting this out. Worst banking experience ever, just unbelievable bad.

Date of experience: 25 December 2024

Worst bank ever.
Rude as customer service. I tried calling to know where my money is that was meant to be in my account a week ago and their excuse was its Christmas my pay wont be in. You cant not pay me MY MONEY because its Christmas. Their app is always broken. The international payments take like 2 weeks. DO NOT JOIN THIS BANK. They keep your money and dont care when you want YOUR OWN MONEY. Ridiculous. Will be moving banks ASAP. ANZ Shouldn’t be operating.

Date of experience: 24 December 2024

Waiting on call for over 20min for customer service. Bank reports record profits but doesn't employ enough staff to look after customers.

Date of experience: 23 December 2024

If I could place a minus 20 stars I would; Trust me when I say: "I am happy I have closed my account with ANZ in NZ" I transitioned to ANZ after National Bank closed National Banks people were outstanding. ANZ start off was ok, while I was working, 2014 I near crushed at work, off on ACC and was deemed less than shiat by ANZ, earlier I had taken a personal loan, after losing work the loan manager: stated that I have zero control over my funds and that I will listen to them or penalties will apply" needless to say I empty my account sent the funds to another bank, and would only transfer enough to cover my loan repayments. Health was getting better and my business was looking up, I was buying products from the UK, until ANZ allowed one payment and declined the second payment. I had rang them to ensure I was ok making the payment yet they refused to put the payment though, my business suffered addition expense, I had to transfer money to a different bank to pay my UK account. But the final straw was recently when trying to pay my loan, the last $154 from 28,000 and the app told me to ring the branch to which I explained the app requested me to ring, pay my loan, completed the Id request, but the operator said he cant verify me, yet I gave him everything and stated I am only trying to make the final payment on my loan from my bank account, Yet, ANZ staff stated would block my account and that needed to go into the branch in 6 after the new year break.. I ask to speak to a supervisor and he stated they will tell the same thing and he hang up. This was the last straw for me, they make thousand off to ten millions off our money when banked with them and they treat us, like less than shiat. When the Bank reopened My account was closed..... I would rather drink acid than have another account with ANZ

Date of experience: 27 December 2024

sent bank mail online banking asking for floating mortgage rate
they replied with a lot of security rubbish
I replied back saying I only want your floating rate suggesting another more helpful person answer and they blocked my internet banking what a terrible bank with worse staff shame on you

Date of experience: 14 October 2024

Beware of predatory banking practices! Broke fixed rates over the years with anz and understand they need to recoup losses when the interest rate has reduced. They charged me break fees on a 1% loan when I repaid my mortgage as I was leaving the bank. And refused to raise a complaint until I contacted the ombudsman. Unfair and predatory behaviour. Bank elsewhere.

Date of experience: 19 September 2024

Five stars to the ANZ Botany branch in Auckland! I want to express my sincere gratitude to branch manager Zita D’Souza and banking consultant Kamal Kumar for their exceptional service. As my only free time was on my day off, I was so grateful for their willingness to accommodate my visit and assist me in opening a new account. Their patience, professionalism, and efficiency throughout the process were truly outstanding. They thoroughly explained everything, ensuring I fully understood each step. I highly recommend this branch for its commitment to customer satisfaction and its dedicated team. Thank you, Zita and Kamal, for making my banking experience so positive!

Date of experience: 29 November 2024

I have been customer with ANZ for last 3 years. There services has been worsening for last 1-2 years, longer waiting times on call, sometimes been pushed around on call to reach correct person. After few emails to feedback about experience, they try to find problem with the customer rather than admitting their mistake.

Date of experience: 30 July 2024

Excellent customer service from Marvin at Stoddard Road branch. Thank you so much for your help.

Date of experience: 14 December 2024

ANZ has stopped sending an advice email / notification that a new credit card statement is available. The bank's advice is to look at your online account close to the "normal" statement closing date. Sure, that's easy enough to do. But the question remains - why did the bank discontinue a useful piece of good customer service, which BNZ and Kiwibank still provide???

Date of experience: 31 January 2024

Anz smart ATM needs to changed to Anz Useless ATM. While depositing, cash got stuck due to machine fault. So no money deposited in my wife’s account & informed that will take 20 working days to resolve the dispute. Totally disgusting

Date of experience: 10 July 2024

No matter the situation this bank doesn't want to help. I have my wages through ANZ, my kiwisaver and as a vero customer my car insurance and they have audacity to treat me like some homeless person. Iv been a customer since 2018, I think I'm at my limit and I'll be concidering a move to a bank that meets my needs.

Date of experience: 13 August 2024

Today I went to open a savings account at the ANZ ST Luke branch. The heartiest welcome from the Manager & Officer Bank is amazing. They directed me to Ms. Rohini to complete my banking needs immediately. She is a wonderful, smiley lady, and given me superb service with banking knowledge for products for debit cards & online banking facilities. Really appreciate the service they served.

Date of experience: 18 July 2024

Terrible online phone service, with a computer that tells you what to say. Which would be helpful if it didn't interrupt me every 3 second while.im trying to explain the problem.
Also not enough specific options over the phone.
Would likely take a whole day to sort out your problems.

Date of experience: 16 August 2024

I would like to say a massive thanks to Kartika Harish at the newly refurbished ANZ bank at the St Lukes Westfield Mall. I had some very painful transactions that needed to be done in the wake of my mother's passing. There was much to be done and it was very stressful, but Kartika helped shoulder that burden by getting the job done as effortlessly as she could. Her knowledge on how these things work was a relief and I am grateful to have had her on my side.

Date of experience: 14 June 2024