ArcPlan Reviews

49  Excellent
TrustScore 4.5 out of 5

4.6

In the Architect category

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Reviews4.6

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Rated 5 out of 5 stars

The team was brilliant

The team was brilliant. They took care of all the planning documents and ensured we got approval without any delays.

Date of experience: 03 December 2024


Rated 5 out of 5 stars

The team at Arc Plan is brilliant

The team at Arc Plan is brilliant. They took the time to understand our needs, and their communication was top-notch. Our planning application was approved quickly.

Date of experience: 16 November 2024


Rated 1 out of 5 stars

Avoid this pitiful excuse of a company…

Avoid this pitiful excuse of a company at all costs. They made a complete hash of my planning submission from start to finish. They submitted the wrong docs to the council, then ignored requests to submit the right docs meaning my planning submission had ZERO chance of success. And then they stopped responding to my emails and calls. So please do not make the same mistake I made and do not waste your time or money with them! I am sure someone will respond to this review by claiming they have never heard of me as they have done elsewhere. If so I will happily follow up with full details of the county court judgement that has been issued in my favour against them.



Date of experience: 11 November 2024

Reply from ArcPlan

Thank you for your feedback. We take client satisfaction very seriously, and after careful review, we unable to find any details pertaining to your claim and therefore contest this review.


Rated 5 out of 5 stars

Professional

Professional, knowledgeable, and approachable. They made the entire process so easy, guiding us through council requirements and ensuring everything went smoothly.

Date of experience: 14 November 2024


Rated 5 out of 5 stars

Struggled to get along with my previous…

Struggled to get along with my previous architectsm i felt there ego prevented the project from move forward. Arcplan delivered a quick scheme, listened to my feedback and ideas and helped get them passed, we are now building onsite. Must say arc plan where great and hassle free.

Date of experience: 29 August 2024


Rated 5 out of 5 stars

I was initially anxious about working…

I was initially anxious about working with an architectural service online, but my husband and I were pleasantly surprised. We didn’t have to take any time off work or spend our weekends in office meetings. Instead, we organized a Zoom meeting and executed the project seamlessly. Very pleased with the Arc Plan team!

Date of experience: 05 August 2024


Rated 5 out of 5 stars

Not much choice in my area for local…

Not much choice in my area for local architects, so i didn't have much choice but to search google. Glad i did in the end as Arcplan worked out so well for me, with online meetings and clear communication paths, I felt like I was in the room with the architects. They listened to my advice and helped make my extentsion reality with ease.

Date of experience: 10 August 2024


Rated 5 out of 5 stars

Fast and precise

Fast and precise, great communication mechanisms through online chat and whatsapp made me really feel close to the team at all times as they responded everytime to my questions, with having to wait too long. Worth the costs.

Date of experience: 22 July 2024


Rated 5 out of 5 stars

The drawings service was ideal and…

The drawings service was ideal and fairly straight forward, but what impressed us the most was the onsite support they gave a year after when we were building. Marcus and his team happily called through to us and builders onsite to advise on queries the builders had onsite to ensure a smooth build. Without cost.... Very happy

Date of experience: 13 June 2024


Rated 1 out of 5 stars

A poor experience overall

I found this service not up to expectations. Poor advice was given about us achieving planning permission for our project. The project was rejected by the planners on 2 attempts. By the time we got planning approval (3rd attempt) it wasn't worth us building.
The initial advice we got from Arcplan said there would be no problem getting the approvals. This was poor advice that led to us spending a lot of money and time on the project.
I would now go to a local architect, who knows the local market than deal with an online business like this. A poor experience overall.

Date of experience: 12 February 2024

Reply from ArcPlan

UPDATED RESPONSE**

Dear Mr Smith,
In the absence of a response to our previous reply, we have raised this issue further with Trustpilot. It seems they asked you for contact details, we have since emailed your supplied address and called your supplied telephone number. Unfortunately on 3 occasions now, the person who answers the phone call, is a women, whom is unaware of our service or any relation to this review left on Trustpilot.

Please consider that you may have left this review in error, as we once again advice that we have no client by your name or and history of dealing with you.

Regards, Arcplan.co.uk


Dear Jonathon Smith,

We take all feedback very seriously and are committed to providing the highest level of service to our clients. However, we have thoroughly reviewed our records and do not have any history of providing services to a Jonathon Smith or any details matching your description. Additionally, we have no record of multiple planning application attempts as described in your review.

It appears there may be some confusion or a misunderstanding. We pride ourselves on our transparency and effectiveness in obtaining planning permissions, as evidenced by our numerous satisfied clients.

We would be happy to discuss this matter further and clarify any concerns. Please contact us directly at, info@arcplan.co.uk so we can resolve any potential issues.

Thank you for bringing this to our attention.

Best regards,

Arc Plan


Rated 5 out of 5 stars

The survey in the box was fantastic—it…

The survey in the box was fantastic—it made me feel truly integrated into the project and saved me a lot of time and money that would have been wasted with local architects. Overall, I’m extremely happy with the Arc Plan team and their service.

Date of experience: 12 August 2024


Rated 5 out of 5 stars

A local architect quoted over $3,000…

A local architect quoted over $3,000 for a single-storey extension, but these guys beat both the price and timing. They’re legends! I highly recommend them to anyone looking to move quickly with their projects.

Date of experience: 10 August 2024


Rated 5 out of 5 stars

Easy to get along with

Easy to get along with, ego-free architects, so well informed and worked with us on our ideas and budget to ensure we got the best possible design and scheme built in our budget.

Date of experience: 22 July 2024


Rated 5 out of 5 stars

Online is the way forward

Online is the way forward, must say online consultation, review and design was seamless. Fair priced and very well informed architects. Deffo will use again.

Date of experience: 19 July 2024


Rated 5 out of 5 stars

We contacted Arcplan through the…

We contacted Arcplan through the website as just an initial enquiry. They responded immediately and even set up a zoom call that day to understand our requirements. Sham took me through all of the details and showed me what was possible. I found them to be extremely knowledgeable and helpful and went out of their way to really understand the project. This level of service was before even a quote was generated which is unheard of these days. Unfortunately our proposed project was unfeasible as advised. I am so grateful to get this advice without having to purchase a quote and thus saving me time and money. Would highly recommend Arc plan - professional, timely ans knowledgeable team. Thanks again

Date of experience: 21 September 2023