Autoaidbreakdown Reviews

Joined this company last year and renewed this year as they are first class. I have unfortunately had 2 incidents where I have had to use them and honestly cant praise them enough. Each time they got to me within half an hour and believe me I have been with all the other more well known companies who sorry have not been anywhere near as good. So if you need breakdown cover use these people as you will not be disappointed. Well done Autoaid.

Date of experience: 02 December 2024

I’ve been with AutoAid Breakdown for years now and I’m fed up with the cost going up each year, regardless of whether you’ve used them or not! In fact it’s gotten worse, as now if your car is 10 years of age or older, if you do have to use them you have to pay the first £25 - Disgusting! I have just rejoined, as I’ve not time to look elsewhere, but next year I think I’ll go elsewhere. So much for Loyalty Discounts? - Sort yourself out AutoAid and stop being so Greedy!

Date of experience: 02 January 2025

First thing...Its a Great policy

But RENEWAL was 34% MORE.....Not on! Go to Money Saving Expert to save...Be fair and at least offer existing customers a decent incentive to stay on auto renew?

Date of experience: 04 January 2025

Recommended by Martin Lewis and if the service provided is as stress free as taking out the policy, I shall be a very happy customer!

Date of experience: 05 January 2025

My car's serpentine belt broke when I started the engine this morning. My garage said to not drive the car as it would overheat on the way.
I called Autoaid and my car was on its way to the garage on a breakdown truck within an hour.
The Autoaid calls handler was professional & helpful.
The tow truck driver was professional also.

Date of experience: 19 December 2024

Though I've never had to use them, the premium for my 2 older vehicles has remained unbeatable for several years. Always recommend to check out for anyone who asks.

Date of experience: 22 December 2024

ATTENTION SCAM COMPANY!!!!! ,THEY SELL POLICIES THAT DON'T COVER CARS OLDER THEN 15 YEARS AND THEY STILL SELL YOU THIS POLICY KNOWING YOUR CAR IS OLDER.THIS SOULD BE ILLEGAL.

Date of experience: 09 January 2025

I have just renewed my cover with Autoaid. I find the website easy to use and am reassured by the cover provided. The company keep in touch throughout the year with information , suggestions and recommendations.

Date of experience: 24 December 2024

I was unsure if I'd stopped auto renew.
Sorted it out online.
A very straightforward process.

Date of experience: 02 January 2025

Have had a good experience on any occasion that I have needed assistance.
Prompt answer from telephone handler and kept informed about waiting time for help to arrive.

Date of experience: 30 November 2024

Dec 27th, we set off from Doncaster, travelling to Bolton in Lancashire to see a Panto! Alas! Not to be! We got a flat tyre about 60 miles from home! In thick fog and on a lonely country road! But a quick phone call to Auto Aid and they came to our rescue! Sending a low loader lorry to get us back to Doncaster! But not just that, because they knew we were OAPs and lost on the Moors, they rang us every 15 minutes to check that we were safe, until the lorry finally got to us! We can't thank you enough!!! Xx

Date of experience: 27 December 2024

I was contacted on Thursday by a lady about my policy and I confirmed I wished to renew. I asked if it was set up on auto renewal and she confirmed it was however today I had a call from a gentleman stating the policy had lapsed and if I wanted to renew I would have two days without cover. I am upset the original information was incorrect.

Date of experience: 19 December 2024

It took autoaid nearly 4 hours to get a vehicle to us. It was 7°C. I have 3 children who were in tears- freezing cold, starving hungry, and tired. They lied to us multiple times about the recovery vehicle being stuck in traffic. They stupidly sent us a tracking link so we could see the vehicle go in the opposite direction to another job and it was nearly an hour and a half after that before they finally made it to us. I will absolutely not be renewing my policy.

Date of experience: 23 December 2024

Have been with the company for years and could not fault the service until my last call out. When I renewed my policy I paid extra as some of my car are over 10 years old was fine with this.
I few days ago I had a flat tyre and had to call them out can't fault the service but the call operator would not contact a brake down service until till I paid the £25 excess as my car was over 10 years ago. Not sure what would happen happen if I had not had a smart phone! I did contact them after as I thought the operator had got it wrong by changing me, any age car can get a flat tyre!!! And regardless of the cars age it how well the owner keeps it maintained but was told as the car is over 10 years old they do charge extra for the cover and a £25 excess for every call out needless to say I will be now looking for a different company.

Date of experience: 13 December 2024

Dalvia was efficient and friendly. Renewed my membership with zero fuss! 5 stars

Date of experience: 04 January 2025

I obtained a quote for cover online, then went elsewhere after reading some horror stories. I clearly indicated I didn't want any marketing contact.

I was cold-called. I told them again I didn't want contact.

Today I was cold-called again and the caller left a voicemail offering me a cover discount.

This is against the law. One more and I'll report you to the ICO. I would now never get cover with Auto Aid because of their lack of respect for my preferences.

Date of experience: 12 December 2024

Unbelievable service! This was recommended by Martin Lewis as the cheapest quote and it did not disappoint. For anyone dubious of opting out of using bug companies because of the price, try these guys, you won’t be disappointed:-)

Date of experience: 04 December 2024

You were very good on a call out plus very helpful on the phone when it was eventually answered

Date of experience: 02 January 2025

Good value. Reliable. Simple. No nonsense. Over the years I've been with others, i.e. GreenFlag, RAC, AA. In recent years my preferred choice is Autoaid.

Date of experience: 23 December 2024

I never had to use the breakdown cover for a call out, but the annual policy auto-renews (which was not made clear) with £9 charge for the privilege of auto-renewing. Then when you cancel, they hit you with another £9 fee and a £15 cancellation charge. Auto-aid claim they sent a renewal reminder to my email a month before it renewed, but I did not receive this (and was unable to check junk email folder as they automatically delete after a month). Please read the small print if taking out a policy.

Date of experience: 22 November 2024