Basildon ACR Reviews

Team at Basildon ACR is very professional and helpful. Great customer service all the way from survey to AC installation. Engineer does neat and tidy jobs. Highly recommand their services.

Date of experience: 04 November 2024

Super efficient and fitted fast, less than a week after ordering the system. The engineer was very tidy and the workmanship is 5 star. I highly recommend this company.

Date of experience: 29 October 2024

contacted basildon ac but no joy not taking on any more installs wanted to buy panasonic mini split from them but without instalation cant buy it need f gas reg number so left in confusion ?? cant buy it because they cant install it .confused at least supply the unit so i can get it installed by another f gas company ?????

Date of experience: 24 July 2022

Basildon ACR installed an AC system in our flat earlier this month. the initial inspection was very thorough and then the insulation itself was completed as planned with everything cleaned and tidied up after they finished. great value for money

Date of experience: 10 October 2024

Highly recommend this company. They friendly. Done a great job also very reasonable price. Thank you for wonderful job �

Date of experience: 02 September 2024

I had my annual service last week on all 5 of my a/c units by an extremely friendly well mannered guy called Mariusz.
He was on time,professional,and took the time to offer me advice and guidance on how to use my system efficiently.
Thanks again

Date of experience: 04 July 2024

They gave me honest, kind and good advice. But not only did they leave that, they also went above and beyond the standard support you don’t get elsewhere. Good selection of products at competitive prices. Easy and secure ordering/payment process.
Very happy with the price and delivery, item arrived on time and in
perfect condition

Date of experience: 18 April 2023

This is the second time I have bought wall mount air conditioners from Basildon ACR. From quote to installation everything was perfect. Maj advised me on the brands, suitability, sizing and location. Basildon ACR are able to provide aircons from all major brands. Their pricing is transparent and is broken down by the price of the unit, materials and installation.
Hoji completed the installation. He worked very hard and did a thorough job.
I would recommend Basildon ACR without any hesitation.

Date of experience: 27 July 2023

I never write reviews. However I'll make an exception this time. Had an air con installation completed for my garden bar on 20th October. Initial comms with Maj were very straightforward and the unit was delivered to my house well in advance of installation. Installation completed by Harry (top lad) who did a very neat and tidy job...cleaned up as he went. I would 100% recommend these guys for air con installation. Very happy customer.

Date of experience: 20 October 2022

Exceptional service and prices. I had an engineer sent and a quote on the same day. They explained everything thoroughly and advised me on what unit Id need. Great prices, honest people that don’t try to rob you. I would recommend to anyone. 10/10

Date of experience: 05 August 2024

Maj was very knowledgable and always answered our questions very quickly. The installer Hoji was very good and did a very professional job on the installation. He really went above and beyond to make sure everything was done the way we asked. I would definitely recommend this company to anyone thinking of getting an air conditioning unit. Great service!

Date of experience: 27 February 2023

I am very happy with the service I received from Basildon ACR. Maj, one of the owners, suggested a local AC fitter called Mariusz, who popped by and confirmed my AC requirements and then suggested some solutions. The Samsung Wind Free solution was cheaper than an earlier Daikin solution I had, and has much better functionality. Delivery was to my door at a date I specified. In addition the fitters were polite, very accommodating to our requests and cleaned up after themselves. All good. No complaints.

Date of experience: 09 June 2021

Bought two units - see previous review :

Bought the following units - Mitsubishi SRK25ZSP-W and the Mitsubishi SRK35ZSP-W. Also bought the installation. Went smoothly, the install team were great and cleaned up after themselves. Very friendly team - Thank you Rob, Paul and Martin. The units have been working great and cools the whole house down nicely. Also extremely efficient.

Before buying the units - Basildon ACR, Majid, gave me some very good advice and recommendations for the size of the room. Thank you.

Date of experience: 19 July 2020

I had my reservations about using a company who is over 200 miles from my location, but Basildon ACR lived up to my expectations.
Their communications were first class, there was a slight delay in sourcing the equipment but they kept me informed.
What I can't get my head around was the price. I live in Cheshire and the closest providers/installers are around Manchester and the cost for the same job was nearly £900 more.
Needless to say I am delighted with BACR, would highly recommend them.

Date of experience: 10 February 2023

The gentleman from Basildon ACR who visited to quote was very personable and knowledgible. He explained everything we needed to know to make a decision. When we decided to install AC in only 1 room, he did not seem to mind at all, and within 2 weeks the work booked in and done. Since then the weather is colder, but the heat facility of the unit is excellent as it means we only have to heat the 1 room where I am working from home, instead of heating the whole house. We are going to have more rooms done over the next few months and will definitely be calling Basildon ACR again.

Date of experience: 26 September 2020

Excellent service received from Basildon ACR. MAJ gave great advice and supplied the unit with fitting at a great price. Hoji’s installation of the unit was neat and tidy and done very professionally. Will be using again in the future and recommending to others.

Date of experience: 26 July 2023

Date of experience: 04 November 2021

Wow, what an excellent company to do business with.

1) Pre-sales - great advice given, which we followed to select a Panasonic nanoe X unit for the surgery. No other company bothered to ask despite including other Panasonic models in their quote.

2) Price - their installed price less than any of the other three quotes we had, Basildon ACR quoted the top of the range mobile, all the other quotes were for the base model and more expensive.

3) Delivery - direct from the manufacturer, almost the next day. Important because the manufacturer knows how best to transport their own products

4) Installation - their engineers turned up on time, installed quickly and cleaned up properly. You couldn't ask for more.

100% recommend this company. So much so we brought a second unit from them, same experience as the first.

Date of experience: 13 November 2020

Majid, one of the directors, was helpful and patient from the very first phone call in November 2022 despite my wife and I making numerous queries and being slightly awkward customers. The information, price, service, and installation was exemplary. Mariusz installed a multi-split Samsung Wind-Free system for me, two inverters with four units, and everything was to a very high standard. These two gentlemen are fine men and recommend them to all my family and friends. I look forward to meeting Majid in-person very soon.

Date of experience: 03 March 2023

All round excellent and trouble free experience transacting with Basildon ACR. My queries were answered promptly and comprehensively. The install was done at a very high standard with a polite team. I hope to use the company again for future aircon requirements.

Date of experience: 11 May 2023