Brand New Bathrooms Reviews

Great experience from start to finish these guys go the extra mile and offer high quality products at competitive prices.

We can’t wait to start using our CopperSmith Creations bath.

Date of experience: 19 December 2024

I bought a coppersmith creations bath from brand new bathrooms, communication was excellent and it was a pleasure to support this company.

Delivery was a little later than originally anticipated but this is to be expected when importing.

I still need to plumb the bath in but the quality and packaging were excellent .

Also worth noting …. Very good customer service from Paul, I felt like a valued customer.

Date of experience: 06 December 2024

Wonderful experience with this company. Paul was ever so helpful in getting my radiator delivered promptly. We will definitely buy our future bathroom items from them.

Date of experience: 05 December 2024

We found them very helpful when we had a small issue with our new radiator. They kept in contact until it was sorted. Service was very prompt. Delivery was quick. Would definitely use them again.

Date of experience: 26 November 2024

the dimensions were correct and it fitted my bathroom without having to drill any more holes as the piece needed only one screw hole per wall connection.

Date of experience: 15 November 2024

Simple phone call and directed to order online processed and delivered within 24 hours

Date of experience: 25 November 2024

Paul was super helpful with great communication throughout my experience with Brand New Bathrooms. After initially misunderstanding a product description he was quick to help and then refund the order (and also update the website description). After a subsequent supplier then let me down Paul was once again quick to check stock and sort it out for me.

Unfortunately there was in issue with an incorrect item being delivered. This was direct from the supplier so not Brand New Bathrooms fault (and I didn’t open and check on delivery). Again, Paul was quick to sort it out given the urgency to get a replacement.

Would highly recommend for excellent communication and help throughout (rare to find with online companies). The shower screen itself (Scudo Momentum) looks great with the minimal profile / framing.

Date of experience: 06 November 2024

Purchased a towel heater. The courier left before I could inspect it, found a dent in it and called Brand New Bathrooms immediately. Got a busy signal so had to leave a message. My call was returned within 5 minutes and they had me send a few photos in an email. Within 15 minutes they told me a replacement would be sent and the damaged goods collected. Everything went well on the very next working day. I’m more than happy and would give 6 or 10 or more stars if I could because that’s how it should work and Brand New Bathrooms are the only ones to do it. I got to talk to a real person, I didn’t have to go through a chat bot, I didn’t have to wait a week or more for a canned response, I didn’t have to argue with the company about the damage or who caused it, I wasn’t told that a mile long list of T&C’s exempted them from fixing the problem. Just good old fashioned taking care of your customers like they should be. Anything I need in the future I’ll look for on Brand New Bathrooms first and I hope they have it.

Date of experience: 31 October 2024

was kept informed with regards delivery - item arrived - well packaged - we had an extra tray within our packaging - company quickly rectified this (same day!) - the shower tray has still to be fitted so cannot comment on usage as yet

Date of experience: 11 September 2024

After months of searching for a particular item that was not stocked in UK, brandnewbathrooms appeared in my feed, and had the item listed.

Although a new business, their comms and delivery time exceeded their own estimates.

They clearly stock quality items, and seem more likely to over-deliver on service, rather than over-promise on commitments. Refreshing.

Date of experience: 14 August 2024

The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment I made contact about a radiator right through until after the purchase and he was still offering excellent after sales service. It's a shame there are not more people like Paul when purchasing products online. I would highly recommend this company.

Date of experience: 04 July 2024

Ordered a radiator, unfortunately it came damaged by courier. Contacted brand new bathrooms and was sorted extremely quickly and efficiently. Great company but unfortunately let down by courier. I would recommend and order from them again.

Date of experience: 10 November 2024

Quick delivery. Items carefully packed and as described. Great customer service. The team went the “extra mile”me to help me find additional brackets for my radiator.

Date of experience: 23 September 2024

Timely delivery and quality product. Our new radiator looks and works great.

Date of experience: 29 October 2024

Excellent service provided by online chat and then followed up with a telephone call, giving me lots of additional information about products. Really knowledgeable and pleasant and polite, and will definitely shop on this site again.

Date of experience: 19 May 2024

Excellent service. Fast delivery, and queries with product all resolved promptly.

Date of experience: 12 November 2024

I'd like to thank you all for a great service. Product was as described and as per the photos. Love how it completes our bathroom!

Date of experience: 17 October 2024

Very helpful member of staff, who went out of his way to help me sort an order out.

Date of experience: 16 September 2024

Excellent customer service.
Had a slight issue with delivery but it was sorted out immediately. Would definitely recommend

Date of experience: 19 September 2024

Excellent service kept me informed of my order and delivery details

Date of experience: 23 September 2024