BT Business Reviews

The customer service agent helped and guided me every step of the way, even promising to look into my account once he was back in office. Really appreciated it.

Date of experience: 31 December 2024

I was pleased that my digital phone was reconnected after more than a month of not being able to use it. The member of staff did a good job, very helpful.
My BT Connect problem was put back into operation yesterday by a member of staff who knew what he was doing. He talked me through the procedure after a number of problems to achieve this earlier. Very satisfied with the end result. Thanks.

Date of experience: 24 December 2024

The whole team were very polite and enthusiastic.
My problem proved to be more complex than first anticipated, however, they always called back to check the situation.

Date of experience: 16 December 2024

very polite on the phone and was only down one and a have day,
and i got a call back to tell me all was good which is very important.
my only problem was it too so long to get to the wright person on the phone, there must be a direct number.

Date of experience: 22 December 2024

I contacted with bt many times with one issue aditional line....I spoke to different people and always they said they will send engener no one came like this is 3 weeks..We think to leave bt becouse service is very bad,no ona can help me this is do bad......

Date of experience: 20 December 2024

I understand that the call connected with "India" the Handler discovered that there was a muddle of billing to the incorrect address and probable bank account. Both we have. There were no account numbers, or help numbers on any of our online invoices for one address. We have no current line numbers. Password, probably lost somehow our end, email address not recognised either. The handler did an excellent job 23rd Dec but we were unable to reconnect, as planned, at our 5pm. GMT. There may have been contact 10am ish Tuesday 24th. It is also possible that the Handler was inadvertently checking the incorrect router on our broadband, we have atleast two at GU24 9LD Florence house. One keeps dropping out. We would like someone to inform us of the account numbers and broadband numbers

Date of experience: 23 December 2024

Wrong email address. sent to my son, but with my name at beginning of letter
Why am I not surprised.
The incompetence of your firm is beyond belief.
Check your facts and details. I spoke to various members of your staff plus the ombudsman's office daily from 17 to 24th Dec 2024

Date of experience: 17 December 2024

Whilst the fault was repaired eventually under difficult conditions the problem of reporting it and getting to speak to someone was incredibly difficult. Phoning 154 refers you back to reporting only on line but with no internet connection how is that possible?

Date of experience: 09 December 2024

Jordon, the BT engineer was very good, but we still have very poor internet/wi-fi service which has been a long standing problem with BT, just trying to speak to someone at your call centre is impossible, so very frustrating and disappointed and will continue to be for us.
We have no problem with your on site engineers but the system, trying to speak with someone at BT is frankly hopeless.
We would like to leave BT if possible

Date of experience: 28 December 2024

New Cloud System was foisted upon us - the old Cloud System worked perfectly well. New one seriously flawed:
Missed calls - only Voicemail shows up on email so you have to go into the Call log if a call is unanswered. Not great for WFH.
We have 4 phones - when a call comes in, and phone 1 answers, 3 phones are deemed to have missed the call so the Call log is seriously messed up with missed calls on one number which can't be filtered.
Website designed by Techies for Techies with no thought to the end user.
There's not enough space to specify all the faults.
BTW - you can't register on BT Customer forum to complain as they ask you to verify you're not a robot but there's no verification method - clever, aren't they

Date of experience: 28 December 2024

I run a holiday cottage business and I have not had broadband or phone line since 9th December. There has been error after error. Lines been cut off not reinstated . I have been promised it would be back on by 16th 17th 23rd December and now I have been told will be back up and running on 30th December. I have written to the chairman’s office let’s see if I get an acknowledgement and some compensation. Very upset business customer who has been with BT for 45 years !!!

Date of experience: 09 December 2024

Length of time taken to sort problem following chande of telephone line to digital. Lack of promised call back.

Date of experience: 17 December 2024

THE BT ENGINEER WAS INCREDIBLY HELPFUL AND GOOD AT HIS JOB BUT PLEASE READ ON: IF YOUR CALL CENTRE STAFF BASED IN INDIA WERE HALF AS GOOD AT DOING THEIR JOB AS YOUR ENGINEERS BT WOULD BE A MUCH BETTER COMPANY TO DEAL WITH. THE ENGINEER HAD TRAVELLED TWO HOURS TO CARRY OUT THE WORK ONLY TO FIND YOUR CALL CENTRE STAFF HAD NOT PROVIDED A NEW ROUTER AS THEY SHOULD HAVE. FROM VARIOUS EXPERIENCES WITH THEM THEY ARE UNCARING, LAX IN THEIR WORK APPROACH AND WHOLLY INEFFICIENT.

Date of experience: 12 December 2024

A lovely lady called Becca and a chap called Mike took our complaint seriously and got to the bottom of why our phone wasn't working properly, They have been really attentive and really helpful, after weeks of stress, it was so nice to have someone on my side!!
Excellent!!

Date of experience: 12 December 2024

My business cannot survive the flaky internet provision from this company. I’ve had so many disruptions to my service I don’t have any confidence in relying upon it to deliver. After analysing my event log from the hub I am getting multiple “SIP WAN DOWN” errors, at least three per week. The hub doesn’t auto recover from losing the internet provision which means I have to physically reset the power to the hub and force a reboot. The interruptions occur at different times and without any warning.
During my contract I’ve also had Sky internet provision for my family to run their needs without my business impacting them. Sky’s service has not faltered during the multiple outages from BT Business. Even the provision of Virgin Media’s digging up the village pavements to supply fibre to each house, has not disrupted Sky’s service but BTB has failed many times.
A service complaint a month ago resulted in an engineer claiming to have remotely reconfigured the hub or the service to cater for the issue but nothing has really changed. It’s still flaky.

Date of experience: 29 December 2024

The BT Engineer was a star who came out and helped us do all we could to rectify an ongoing issue. He is a great asset to the Company and his support was very much appreciated. With his patience and efforts, we finally got our Cloud Voice system working. It's a shame that I can't feed back a glowing report on other departments of BT, who are shocking and reach complaints level.

Date of experience: 28 November 2024

The problem I had was caused by you insisting on me having an upgrade.
New equipment came and was installed & I was still without a landline
It turn out to be external wiring on a pole which had been mutilated by your engineers doing neighbouring properties.
The out come was I was to receive one month free of charge as compensation.
You have taken the full amount taken in DD as far as I can understand

Date of experience: 21 November 2024

The assistant was very patient to answer my questions and explain the new digital packages. Also I did not feel under pressure to make a decision straight away on the phone so I had time to review the package in my own time.

Date of experience: 17 December 2024

If this survey is about the DNS forms agent then 5 stars is for his prompt action. If the survey is about what happen before 1 star would be too high

Date of experience: 23 December 2024