110 total
I am angry at Coinsquare. I have waited 2 weeks for a reply. You don't give phone support. Help support. Your live support can't be found (easily) just your generic answers. Being a Canadian I go out of my way to support Canadian companies(sadly including Quadriga) and the poor customer service never ceases to disappoint.
Date of experience: 02 January 2025
Bad company!! Nothing worked as expected. So i filed a complaint to the website on my title/headline and got it all back .
Date of experience: 22 December 2024
i just spent $650 on the top 5 cryptos just to get locked out of my account .i cant access it by password or email .and if you click lost password ,it locks you out.Its like they closed my account took my investments out of greed and screwed me. and now i have to chase them. anyone else having problems leave a comment.hard to invest without getting ripped of.
Date of experience: 29 December 2024
CoinSquare is a reliable and secure platform for trading cryptocurrencies. It’s user-friendly with a clean interface, making it easy to navigate for both beginners and experienced traders. CoinSquare’s customer service is also top-notch, providing support whenever needed. Overall, it’s a great choice for anyone looking to trade crypto safely.
Date of experience: 12 December 2024
Extremely Poor Customer Service and Unreasonably High Fees
I have had an extremely frustrating experience with Coinsquare. I’ve been trying to update my home address and close my account and despite several urgent requests, I’ve received zero response. I’m extremely dissatisfied with the lack of communication.
The customer service is almost non-existent,
On top of the poor customer support, their fees for bank transfers are ridiculously high, making the whole process even more frustrating. It’s disappointing to see such a poorly managed platform with no urgency to address critical issues.
I would not recommend Coinsquare to anyone, especially if you are in a situation where you need immediate assistance. At this point, I am considering other options to move my funds out of Coinsquare entirely.
Date of experience: 16 December 2024
Cant withdraw crypto or money. I thought it was a reputable broker. Now I submit a service ticket daily in order to get my money out.
STAY AWAY!
Date of experience: 08 December 2024
They say there is a 72 hour hold on new accounts. What about the XRP I bought a few weeks ago? Again 2 weeks ago, again 5 days ago. Two emails sent, no response, wanted to sell off in a big drop then buy on the rebound, lost a chance under some great advice. Not happy so far.
Date of experience: 12 December 2024
Been trying to get an answer from support for the last two days and nothing. Can’t access my account and I keep getting “Contact Support”. How do I contact them if they don’t even get back?
Date of experience: 27 November 2024
i had an issue trying to withdraw money from coinsquare .. was 100% them protecting my money ! and was solved efficiently! if they dont respond by email try facebook messenger.. i was answered within 10 minutes and had customer support answer my email the next morning after facebook messenger person flagged my issue with support . also make sure you read all of coinsquares policies and terms before you judge or give bad reviews!!
Date of experience: 07 March 2024
Same problem with me I deposited. Around $3000.after that I trade I won most trades.after that my wallet balance around 22k usdt. I am trying to withdrawal from coinsquare but it's not processing still it's showing checking like that. When I contact to customer service they are saying u have not activated account in bank institution u have pay $3000 after that they are reviewing your payment, after that your account activated. Then u able to withdraw. Still am facing issue still not solved. Please help to withdraw my usdt.
Date of experience: 13 April 2023
I cant log into my account and I have sent many emails with not one response ,what the hell is going on here.
All i want is my money
Date of experience: 05 December 2024
I keep getting a 'restriction notice' when I try to withdraw. It keeps telling me there is a 72 hour wait period from your first deposit. I made my first deposit months ago. I'm having the exact same problem as Ranmcn below. This is the worst experience ever. They don't respond to emails. I tried their 'chat', no response. I'm glad I only put in small amount. Never again will I use Coinsquare. Absolutely the worst!
Date of experience: 17 April 2024
I staked my coins, they claim it can be unstake anyrime, but now they have greyed out unstake button. How do I unstake..its insane, never had unstaking issue with any of other exchanges...
They dont even reply...
Can I get update please I messaged to Support, twitter and now here..
You should have proper customer service, our money is on stake and we dont even know who to talk, service was better before...
Date of experience: 21 February 2024
The web site is alright. The pro-trade works well with the few cryptocurrencies allowed to be traded that way.
If you download your monthly statements from the French version of the website, the reports are a bit messed up compared to the English version. The worst is the discrepancies on the dates of order and execution; it's all messed up! If the CRA have a look at their books they'll have terrible headaches for sure!
I even noticed that there was a trade duplicate... in the CSV file they provide.
Date of experience: 20 July 2024
First off I have my secret clearance which makes me an extremely trustworthy canadian citizen. This company withheld my money and started asking random questions before apparently deciding to release the funds. I had already been using the app as normal but out of the blue they wanted details of crypto deposits. They don't notify you about this process before depositing and trading. This is what I call a scam since they take your funds and hold them to do whatever they want. They answer questions with questions every 2-3 days so a simple question will go on for months. They eventually told me that I am not trustworthy of having an account and disabled mine. I am in the top 2% of trusted individuals in this country but go figure. The person who said I wasn't fit was someone named Manuel (it all adds up). Don't waste your time with this company unless you want to lose money and have non canadian residents inform you that you're not trustworthy in Canada. I hope they find these people and deal with them.
Date of experience: 11 September 2024
This company is holding my investment hostage. I bought $47,000 worth of digital coin that I’m now wanting to move to a wallet. They require a ID verification. Fine makes sense. They keep denying my appliCation telling me first that my passport is expired when it isn’t. Then telling me they have no record of submitting a passport. Awful service. Not trustworthy. Not accountable. For having so much money in their platform I am shocked and disgusted.
Date of experience: 14 June 2023
Cant withdraw my funds and nobody responds to support tickets! why cant we take our money out? Is this a scam??
Date of experience: 11 December 2024
I have waited basically almost 1 week withdraw my funds on my new account. I sent several emails about my situation .
and I'm still restriction on my account after waiting 6 days access my funds.
I'm very dissatisfied with mediocre customer service . It is terrible and unresponsive. Stay far away from this terrible app.
Date of experience: 24 November 2023
I've been using this app since 2018. You used to get customer support within a day. Now (May 2024) it takes a week, 2 weeks or more. They've held up a recent deposit, citing "new account 72 hr withdrawal hold." Uh, not a new account! Finally after 10 days I get a response from customer service on this issue. They say they need a screenshot of my deposit address to be sure it's mine. Then they said there's unusual activity in my wallet coming from addresses not linked to me that they need to identify. It turns out that's because my "use multiple address" to increase security feature is turned on when receiving deposits. Still, even with that understanding being clarified, funds have not been released.
Twice I've asked for an update since then (over a week ago). Nothing yet. The experience is exasperating.
Once this is resolved, I will never use Coinsquare again.
Date of experience: 29 May 2024
I have deposited 21k on your account and immediately I have restriction about the crypto withdrawal. I have been trying to reach them 2 weeks now and I have no replay from them. I will be taking this situation to the suitable Canadian department and will complain law suit about this service . You are laughing at our face this can not continue like this!
Date of experience: 11 January 2023
