Compare Broadband Reviews

Absolutely shocking service as I was signed up by your website and they connected my internet NBN to the wrong address!!! I will never use this again!

Date of experience: 03 January 2025

Service was fantastic! Really helpful and less stress for me with setting things up with moving house. One stop shop.

Date of experience: 03 January 2025

I changed my internet to the new supplier that the very good operator suggested has a good deal

Date of experience: 02 January 2025

Very clearly explained in simple terms that I could understand. Very good price.

Date of experience: 07 January 2025

Your phone services operators are knowledgeable and local. No talking to amateur call centre people based in Singapore or somewhere else. They acted quickly and gave me confidence in the service. Email comms has also been very good.

Date of experience: 03 December 2024

Date of experience: 06 January 2025

Jamie was excellent.
No Gimmicks, No deals.
Just straight talking sensible advice.
We took his advice and changed our internet provider..
Answered all questions honestly- Even the difficult ones.
And he spoke Australian..... Very refreshing.
Would highly recommend this company.

Date of experience: 07 August 2024

This is the third time that I have used Compare Broadband to find the best deals and to help me understand the ins and outs of what each internet providers deals involved. Most excellent service on all 3 occasions and always very friendly advice (Jordan helped me the first time and Cheyanne the 2nd time). I was extremely impressed that the lady Jelena who I spoke to today was able to tell me through their own records as to the ownership statues on my current modem and also the best day to cancel my existing plan. Excellent service. Thankyou

Date of experience: 12 June 2024

Jordan has credible customer service and interpersonal skills.
He was a delight to deal with.
He got us up and running ASAP and organised all of the changes for us.

Thank you Jordan!

Date of experience: 01 November 2024

I am kicking myself for not having contacted these amazing people sooner! They have saved me SO much money and it was an incredibly simple process. Melissa L was super helpful over the phone, easy to contact and explained the tariffs all very clearly, so I knew exactly what I would be saving before switching. All over the phone, no contracts or lock in anythings and even given a personal email to make contact again in the future should rates start to become ridiculous again. Highly recommend. Thank you!!

Date of experience: 30 January 2024

Easy to chat to didn’t over complicate what I had enquired about. Didn’t try to sell me something I didn’t need or want.
Listened, actioned kept it simple…

Date of experience: 04 December 2024

Being able to speak to an English speaking person was wonderful. Jamie was amazing. He listened to me and didn’t try to speak over me. Getting the internet connection sorted was a breeze especially since I had just spent over an hour with my previous provider who had disconnected my internet last week without warning and then wanted me to pay extra for them to reconnect when my account was in credit. Thank you so very much. Understanding and helpful

Date of experience: 08 April 2024

Such a lovely team! Thanking Arron and Bridgette for their time and making the process seemless.

Date of experience: 03 December 2024

It was great the service couldn't have been better call me back we had problems with my address. Problem solved great service thank you

Date of experience: 06 November 2024

I’d like to thank Melissa for making the forced move from Velocity to Opticomm an easy experience. Melissa listened, was attentive to our needs, and found a plan that suited those needs at the right price with an Australian owned provider being an added bonus! Well done!

Date of experience: 23 February 2024

Andrew helped talk me through my options, the connection eligibility for our new flat, and the best offers to help me save money on securing NBN internet. Even phoned back the following day upon request to allow me time to consider my options. Was very patient and took the time to explain things so I could make an informed purchase. Would recommend to anyone looking to upgrade their plan or buying a new connection.

Date of experience: 20 December 2023

Spoke with Sandy, she was super helpful, didn’t push any brand or products on me and super knowledgeable. Really appreciate her help with a set up for 3 days notice.

Date of experience: 06 August 2024

I have been dealing with compare broadband for over a year and it’s been a truely wonderful experience. I am someone that changes ISP every 6 months to make sure I am getting the cheapest deals around and switching to a new ISP takes around 5min as they just transfer all my personal info over so it doesn’t even feel like a new signup. I get to deal with the same person everytime - her name is Jade and she is just so personable and professional it really makes it feel like I’m not on a crappy IT call. I will continue to use Jade and compare broadband for as long as I need internet and they are available to help.

Date of experience: 02 January 2024

Very friendly and helpful consultant. Made it easy for me to connect. He called me while l was still checking out the compare website, so l didn't have to make the call and l was able to get my change over done quickly and easily. He also recommended a product that would be better suited to me than what I was looking at.

Date of experience: 01 August 2024

Jelena was fantastic, she’s assisted me with everything, moving into my first home I was dreading everything but she assisted me with gas and energy and internet

Can’t thank her enough!!

Date of experience: 15 July 2024