Conforama Portugal Reviews

Picked up a bar stool at Guia warehouse and once home the chair base was damaged. Brought it back to the warehouse with original box but could not disassembled the base part since it is assembled by pressure. The warehouse didn't want to take it back unless it is fully disassembled. They sold me a damaged bar stool chair (not much quality control from warehouse staff) and refused to refund a sold damaged chair!!! I had to speak louder and ask for the manager to solve the issue. Best advise is to check the item carefully before taking it home....

Date of experience: 01 August 2024

We needed to buy bedroom, lounge and kitchen furniture and the help we received from the sales staff was excellent

Date of experience: 04 February 2021

I ordered a wash machine a month ago, with a dellivery. I never received the machine. No phone call, no reaction. Money is away. Baddest service ever...

Date of experience: 27 December 2024

I am very happy to deal him she is Rita pires and patricia neto .she is both very humble..I am happy to purchase things with him😊
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L

Date of experience: 04 July 2024

I bought mattress and base from store (Setúbal) And I paid delivery cost. But if I bought from online, Delivery is free. I asked to Manager why the price is different. He informed me online and in store purchase are not same. I believe that, Conforama should disclosed there policy on the their web-page by ** marking.

Date of experience: 17 September 2019

Excelente! Delivering the furniture to the Porto-Santo Line was no problem! i received everything completely and in a good condition! Obrigado!

Date of experience: 05 December 2019

Had a great experience with the delivery men who were patient and kind.

Date of experience: 09 May 2019

I’m so disappointed with conforama I bought a bedroom at wardrobe chest draws etc , I paid in full and they said money not been paid I went to the bank money are take by conforama e send them prove 2 times and they not replay I need to involve police disappointed

Date of experience: 11 November 2024

A very worst experience in conforma setubal. Staff is worst .Some very young staff have a big attitude.We from India, these staff very well know English, but as we are Indians they didn't help us .As we are learning Portuguese language they give us good service
Being in service industry these staff should be very polite. I will recommend people to think ten times before you go to such store . We are paying our hard earn euros. So we expect politeness.Please improve some standards.

Date of experience: 02 July 2024

Purchased a very expensive kitchen from them. Buyer beware! It is now months later, and we are still waiting for them to install the countertop. They dont answer emails. When you go to the store they lie and tell you soneone will call or come, and a week goes by and nothing. Go back they say the same thing. They are dishonest, and they do not care. it is not worth the aggravation.

Date of experience: 04 September 2024

The service from Conforama Cascais kitchen division is shocking to day the least. The manager is useless, does not even reply to emails. I have been waiting for my kitchen to be finalised for six months. The appliances paid for three months ago have still not been delivered. Shocking service.
Conforama should not be allowed to do business if this is how they treat their clients. The manager of the kitchen division in Cascais should be fired.

Date of experience: 10 October 2023

We still have no response from Conforama re. our kitchen. We paid for the entire kitchen 4 months ago already. It is now my problem that they measured the kitchen incorrectly, they don't reply to my emails. The appliances was delayed by 3 months & now just standing in the kitchen, with no installation date confirmed. So disappointed. Order 1097544

Date of experience: 14 September 2023

I have been waiting for Conforama to finish my kitchen since July 2022, 10 months! Their Lisbon Store is useless & I warn anyone thinking of buying from the to consider not doing so. Their customer service is non existent. The kitchen was made by Nobilia & even their representative in portugal isn't at all interest in resolving the matter. The second set of wrong parts have just been delivered today. We will be very lucky if the kitchen is finished for the anniversary of it being first installed.

Date of experience: 11 May 2023

Helpful, friendly and professional staff.

Date of experience: 24 January 2020

Brought a sofa and still waiting. Brought end of January , told a month to wait. Happy to do so. Its impossible to get a contact from them . Eventually be got told , via phoning , it would arrive 15 march. Not arrived . No information to say why it hasn't or when it will. I definitely wouldn't buy anything from them again which involves delivery .
I'm hoping it will arrive soon .

Date of experience: 30 January 2023

Delivery service was paid for, but set as pickup, forcing me to go back to the store to get it delivered. Items arrived with missing pieces, assembly service ruined the furniture by screwing incorrectly. Customer support does not reply to emails, phone service is paid and horrible.

Customer support doesn't phone call when they say they will, making me go to the store repeatedly to get information.

Date of experience: 10 August 2022

I would rate 0, if I could. Placed an order 3 months ago still did not receive it. Items from Aliexpress arrive quicker than from Conforama. Horrible service, no communication from conforama at least to explain the reason or say where’s my item.

Date of experience: 09 December 2020

I ordered a washing machine. The delivery dates were unacceptable so I cancelled the order. (by email because theres no cancel option on the website). One week later they told me they didn't have stock anyway and to cancel the order.
No reply to emails, waiting list on the phone for no solutions. One month and still waiting for the reimbursement. Never again

Date of experience: 15 April 2021

I ordered an expensive couch for Conforama, at the time I informed them I would live out of country and would arrange someone to be there at delivery, as it was for a holiday house. They delivered the couch and unboxed but left it securely wrapped in bubble wrap.

1. Left no instructions to assemble Only now offer a paid services to assemble? not a copy of an instructions? Coincidence?
2. Rip in fabric. The couch was clealry damaged in packing as the rip was there when i unpacke dthe bubble wrap.

The support person simply informed me it was signed for [ by a painter!!] and therefore they have no responsibility, go away or pay for a new one to put it politely. Terrible services, worse response and I would recommend you think carefully about using them. I would also say this would probably not happen if I was Portugese.

Date of experience: 26 March 2024

I bought a bed and mattress from them. Both make offensive sound during night.

I complained to them, but they don’t recognize the sound as a defect. Conforama believes that a defect should be visible and sound of bed when sleeping is not visible.

So, they lied to me when selling the product as they told me it has guarantee if there is any defect.

I never ever buy from them and don’t recommend them to anyone as they are expert cheaters.

Date of experience: 04 November 2021