4,202 total
Saved Christmas!
When my internet went down on Christmas Eve, it was panic stations! I called Cuckoo at 9am, and spoke with a lovely girl who organised for an engineer to come out. 10am they arrived and replaced something and it was back up by 11am. Great customer service, and I would recommend Cuckoo to everyone!
Date of experience: 24 December 2024
Ryan - Really helpful chap! But is this sort of policy that not Allowed to upgrade the existing router to eero router to Giganet's existing customers
A very cruel policy I would say.
Date of experience: 24 December 2024
Antonios,
Thank you for all your help today super quick factual and effective ;)
I emailed in about a billing issue Antonios rectified the issue with in a 30 mins of me providing the relevant info, made me rate cuckoo even higher then I did before!!!!
Super star thank you, Antonios 👌
Date of experience: 12 December 2024
Reply from Cuckoo Broadband
Hi Nathan,
Thank you so much for your amazing review! We’re thrilled to hear that Antonios was able to assist you so quickly and effectively – he truly is a legend on our team!
We pride ourselves on providing fast and reliable service, and it’s fantastic to know Antonios exceeded your expectations. We’ll make sure he knows how much his help meant to you.
If there’s anything else we can do to make your experience even better, don’t hesitate to reach out. Thanks for being a valued Cuckoo customer!
Kindest Regards
The Cuckoo Team
The customer service man was excellent.straight forward instructions on the setup of my device.friendly and had an extensive knowledge of info.so happy I've switched to Cuckoo
Date of experience: 16 December 2024
Reply from Cuckoo Broadband
Thank you for sharing your positive experience! We're delighted to hear that our customer service team provided clear instructions and friendly, knowledgeable support. Welcome to Cuckoo—we're so glad you made the switch! If you need anything else, don't hesitate to reach out. 😊
The Cuckoo Team
They constantly updated me on when they was coming ,while here they told me everything they was going to do and did was fast and efficient and so friendly
Date of experience: 16 December 2024
Reply from Cuckoo Broadband
Thank you for sharing your experience! 😊 We're delighted to hear that you were kept informed throughout the process and that the team was efficient, friendly, and communicative during the installation. It's great to know you had such a positive experience with us. Welcome to Cuckoo, and enjoy your fast and reliable broadband! 🚀
The Cuckoo Team
I had an excellent experience with this service. The entire process of ordering and installing a new fibre connection was smooth and stuck to the agreed schedule. A special thanks to my Sales Executive, Marcel, who was highly professional and personally ensured my transition to the new provider was seamless and hassle-free.
Date of experience: 13 December 2024
Reply from Cuckoo Broadband
Thank you for your wonderful feedback! We're thrilled to hear that your experience with our service was smooth and on schedule. It's great to know Marcel provided exceptional support and made your transition seamless. We'll make sure to pass on your kind words to him. Welcome aboard, and we hope you continue to enjoy your new fibre connection! 🚀😊
The Cuckoo Team
Ashleigh was excellent this morning.
Service has been excellent since it came on. I'm only giving 4 stars just because we were without service for a whole day and the agent I spoke to prior to Ashleigh could've been a bit more helpful. I'm sure this may have been down to experience though so I'm not overly upset with his service.
Date of experience: 13 December 2024
Reply from Cuckoo Broadband
Thank you for sharing your feedback! We're delighted to hear that Ashleigh provided excellent service and that your experience with us has been great overall. We’re sorry to hear about the day without service and that your earlier interaction didn’t quite meet your expectations. We truly appreciate your understanding, and we’ll use your feedback to continue improving. If there’s anything further we can do, don’t hesitate to reach out!
The Cuckoo Team
Have used Cuckoo a few times now, they are reliable and offer good services.
I had a few back and forth this time on the phone with Marcel, who has taken my case to heart and looked for solutions to speed up the set up process. Thank you for your help :)
Date of experience: 12 December 2024
Reply from Cuckoo Broadband
Thank you for your continued trust in Cuckoo! We’re thrilled to hear that Marcel provided such dedicated and solution-focused support during your setup process. 😊
It’s always our aim to ensure things go as smoothly as possible, and knowing Marcel took your case to heart is exactly the level of care we strive to deliver.
If there’s anything else we can assist with, you know where to find us. Thanks again for being a loyal customer!
The Cuckoo Team
Shambolic from start to finish. Just been automatically transferred from Giganet and only taken a few weeks to mess up. No WiFi, with a red eero. Rang on Thursday, promised a call back on Friday. 18:00 Friday, no call. I call them and they say engineer been booked for Saturday. Wait in all day, no show. I call back, they apologise and say they didn’t book the engineer. They say they will book one for Monday. Guess what, no show. Looks like I’ll be left without WiFi for Christmas.
Terrible service, terrible company and nothing but false promises.
Date of experience: 19 December 2024
Had issues setting up but all the staff I spoke to went out of their way to help. Very polite and friendly which I was actually quite surprised by due to other providers. Due to the issue setting up I was actually given compensation which was amazing. What more could you ask for.
Date of experience: 02 December 2024
Reply from Cuckoo Broadband
Hi Laura,
Thank you for sharing your experience with us! While we’re sorry to hear you had some initial issues with setting up, we’re delighted our team could turn things around for you.
Your kind words about our staff’s friendliness and dedication mean a lot to us, as we strive to provide the best service possible.
If you ever need further assistance, please don’t hesitate to reach out—we’re always here to help!
Kindest Regards
The Cuckoo Team
A quick and simple procedure of switching from another broadband company. Cuckoo has informed my old provider and sent me a router 5 days before the online day. Reoter setup has consisted only of choosing the name and password for my network. One week online now - everything is fine.
Date of experience: 23 November 2024
Reply from Cuckoo Broadband
Hello,
Thank you for sharing your experience! We're delighted to hear that your switch to Cuckoo was smooth and hassle-free. It's great to know that setting up your router was straightforward and that everything has been running well since you went online.
If you ever need assistance, we're always here to help. Welcome to Cuckoo!
Thanks,
The Cuckoo Team
Cuckoo broadband has been the most reliable broadband I have ever had. I can sit at the very end of my large garden and still have perfect signal and speeds over 400mbps even at the end of the garden. Indoors its over 900mpbs wether using their own speed check app or more independent ones the results are always the same reliable low ping and great upload and download speeds.
The eero mesh routers are simple to set up literally plug in download the app on your phone and away you go. You can use Amazon speakers to extend the range of your WiFi aswell.
Their customer service is something that cannot be compared against. Whereas most companies don't care anymore about wether a customer stays or returns. Cuckoo do. They really treat their members like one of the flock and it's a pleasure to be a customer.
Cons: gift card rewards should be faster would have came in handy for Christmas
Pros: super speeds, super reliable, super customer service.
Recommendations: you should bring out a little reward for customers who stick around as there's not much to reward loyalty yet there's always an offer to reward new customers at most places.you should give the customer a "twig" every time they pay their bill on time and in full. Once they have 11 twigs enough for a nest maybe you could send our a Google nest as a reward. Quite fitting wouldn't you say? Cuckoo, nest, twigs, then Google nest as reward. It is as if it's meant to be.
Date of experience: 01 December 2024
Reply from Cuckoo Broadband
Thank you for such a glowing review! We’re delighted to hear that you’ve been enjoying reliable speeds both indoors and out—it’s great to know we’re keeping you connected wherever you are.
It’s fantastic that you found the eero mesh routers so easy to set up and are making full use of their features. And your kind words about our customer service truly mean the world to us—treating our members like part of the flock is exactly what we’re here for.
We also want to thank you for sharing your thoughtful recommendations. It’s always wonderful to hear creative ideas from our members, and your suggestion for a loyalty reward system is inspired!
Thanks again for being part of the flock. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.
The Cuckoo Team
*Important* - Currently, at the end of 2024, the service is provided by CGNAT. This means that your IPv4 address is shared with other users on the Cuckoo network. This means that you are unable to open a port on your router and locate your connection with an IPv4 DNS lookup. This could be an issue with some games and internet services.
For most users this won't be an issue. If you work from home or game it might.
I found the customer service and technical support was excellent. We were able to identify this issue very quickly. Customer service experience was very positive.
I also found that the speeds were not that great, but close to other providers, just a little slower. As I say, this wouldn't be a problem for most users that just surf and stream. I didn't have the service long enough to determine the stability of the connection or if there were drop-outs etc.
Currently (end of 2024), the service is competitively priced. There is a reason for this, which the majority of users would not struggle with. However, you do get what you are paying for.
Date of experience: 11 November 2024
Reply from Cuckoo Broadband
Thank you for sharing your detailed and balanced review! 🌟 Your insights into the CGNAT setup and its implications for gaming, remote work, and advanced users are incredibly valuable. It's great to hear that Cuckoo's customer service and technical support were excellent in addressing the issue promptly.
Your note about speeds being slightly slower than competitors but still adequate for casual browsing and streaming will help potential customers weigh their options, especially given the competitive pricing.
This review highlights the pros and cons effectively and will surely help others make an informed decision. We have reached out to you for further information so we can get one of our technical support team members to give you a call.
The Cuckoo Team
Great service since joining Cuckoo 4 months ago, on the day switch was simple with minimal interruption. No issues since being live with much faster speeds than experienced with my previous provider! Highly recommend!
Date of experience: 29 November 2024
Reply from Cuckoo Broadband
Hello,
Thank you for sharing your experience! We’re thrilled to hear that your switch to Cuckoo was seamless and that you’re enjoying faster speeds without any issues. It’s always great to know we’ve made a positive difference for our customers.
We truly appreciate your recommendation and are here if you need any assistance in the future.
Thanks,
The Cuckoo Team
Everything to begin with was fine switching online was easy and given my start date, router was dispatched and arrived the day after it was sent out. I was emailed to say my connection was live 10th of December ( my go live date) and BT switched off, I had no access to the internet the whole day the router would not connect. Called customer support who told me it could take 24-36 hours to actually connect and that was basically it, nothing they could do. Absolutely useless.
I didn’t have time to argue as I needed to get back online for work, I had to work elsewhere for the day, fine but don’t email saying your connection is now live and send a bill when I’m not even connected. It’s infuriating. Especially if you need to wait 24-36 hours, that’s not live.
Tried again morning 11th still not connecting so I called again 11th of December first thing and spoke with Ashleigh who solved the issue within 5 minutes and had me up and running, made sure everything was working, ran everything through and was polite and more importantly apologised, I was expecting an argument but came away pleasantly surprised.
Why couldn’t have this been done the first day? Would have saved me having to ring twice and having to work somewhere else putting me at financial and time burden.
Date of experience: 10 December 2024
Reply from Cuckoo Broadband
Hi Tom,
Thank you for sharing your detailed feedback. We’re glad to hear that Ashleigh was able to resolve the issue quickly and provide a positive experience, but we’re sorry to learn about the initial inconvenience you faced.
Your comments regarding the delay in connection and the lack of immediate resolution during your first call are important to us. We understand how frustrating it can be, especially when it disrupts your work and causes unnecessary stress. We’ll review this situation internally to identify how we can improve our processes and communication to ensure a smoother experience in the future.
Thank you for your patience and for giving us the opportunity to make things right. If there’s anything further we can do to assist please don’t hesitate to reach out.
Kindest Regards
The Cuckoo Team
Anil was fantastic. Patient and he carefully explained everything to me. It was very easy talking with Anil.
Date of experience: 14 December 2024
Reply from Cuckoo Broadband
Thank you for your wonderful feedback! We're thrilled to hear that Anil provided such fantastic support and made everything easy to understand. We'll be sure to share your kind words with them. If you ever need assistance again, we're always here to help!
The Cuckoo Team
Sean quickly helped explain a billing question I had. Good work!
Date of experience: 23 December 2024
Me and my husband both spoke to Faye about a query with out direct debit for Cuckoo. We received efficient service and Faye was so helpful and kind.
Faye also has an endearing telephone manner.
Date of experience: 28 November 2024
Reply from Cuckoo Broadband
Hello,
Thank you for your lovely feedback! We’re delighted to hear that Faye provided efficient and helpful service. It’s great to know her kindness and endearing telephone manner made a positive impression.
We’ll be sure to share your kind words with her. If you ever need assistance in the future, don’t hesitate to reach out!
Thanks,
The Cuckoo Team
Very easy change to Cuckoo as my ISP, no issues on their part whatsoever.
Leaving Vrginmedia however ... does this company actually screw up on purpose? They sent an email confirming a disconnection date ... and didn't disconnect on the day. "Oh, we have no trace of this disconnection request" .... they sent a flipping email they have no trace of??!!??
Date of experience: 14 November 2024
Reply from Cuckoo Broadband
Thank you for your review! We’re thrilled to hear your switch to Cuckoo was smooth and hassle-free—welcome aboard! 😊
As for your experience with Virgin Media, that does sound frustrating. Unfortunately, we can’t comment on their processes, but we’re glad to have you here and are committed to keeping things as straightforward and reliable as possible for you.
If you need anything, just let us know!
The Cuckoo Team
Shit broadband ,connection slow ,if you conect more then 2 device is not working ,shit double shit.
Date of experience: 24 December 2024
