The scope of this insurance doesn't cover teeth treatment
I used Dansktandforsikring for years, and it was always the best insurance. Since last year their services went down so badly that I will no longer use them. In their explanations of why they would not cover the dental expense, they clarify that the Tooth was treated before or it was decayed. Well, isn't it the purpose of the insurance that it covers the treatment of unwell tooth? Let's compare the Dansktandforsikring to any other healthcare insurance: can you imagine that doctor is refusing patient a treatment because he is sick or was treated before? That is exactly the gibberish you get from Dansktandforsikring.
Date of experience: 28 November 2024
Reply from dansktandforsikring.dk
Kære Joanna,
Tak for din anmeldelse og ærlige feedback.
Vi forstår din frustration og din pointe, men det er vigtigt at understrege, at tandforsikringer og sundhedsforsikringer er to forskellige typer forsikringer med hver deres specifikke dækning og betingelser. En tandforsikring dækker som udgangspunkt uforudsete skader eller behov for behandling. Behandlinger af tænder, der allerede har været behandlet eller var beskadiget, før forsikringen blev tegnet, er desværre ikke omfattet. Dette er en standardpraksis i branchen.
Vi erkender, at dette kan virke frustrerende, og vi beklager, hvis det ikke er blevet kommunikeret klart nok. Vi opfordrer altid til at læse forsikringsbetingelserne grundigt igennem, før man tegner en forsikring, for at sikre fuld forståelse af dækningen.
Vi værdsætter din feedback og vil bruge den til at forbedre både vores produkter og vores kommunikation.
Hvis du har yderligere spørgsmål eller ønsker afklaring, er du meget velkommen til at kontakte os direkte.
Med venlig hilsen
Dansk Tandforsikring
Dear Joanna,
Thank you for your review and honest feedback.
We understand your frustration and your point, but it is important to emphasize that dental insurance and health insurance are two different types of insurance with their own specific coverage and terms. A dental insurance policy typically covers unforeseen damages or the need for treatment. Unfortunately, treatments for teeth that have already been treated or were damaged prior to the policy being taken out are not covered. This is a standard practice within the industry.
We acknowledge that this can be frustrating, and we apologize if this has not been communicated clearly enough. We always encourage reading the terms and conditions carefully before taking out an insurance policy to ensure full understanding of the coverage.
We value your feedback and will use it to improve both our products and communication.
If you have any further questions or require clarification, please do not hesitate to contact us directly.
Best regards,
Dansk Tandforsikring
