Denby Pottery Reviews

32,496  Excellent
TrustScore 5 out of 5

4.8

In the Ceramic manufacturer category

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Rated 5 out of 5 stars

Got these for my son he asked for them…

Got these for my son he asked for them for Christmas so his family had new good looking plates and bowls. Unfortunately when they arrived two was broken. Contacted Demby with photos of broken ones replacement’s sent fast well in time for Christmas excellent firm

Date of experience: 26 December 2024

Reply from Denby Pottery

We're so glad to hear that the replacement plates and bowls arrived in time for Christmas. We understand how frustrating it is to receive damaged items, and we appreciate your understanding.


Rated 5 out of 5 stars

Easy ordering, beautiful products

Online ordering was a quick and intuitive process, and all the items I was looking for were available. I also discovered a few extra items I was not looking for! Shipping was on time, and everything was packed professionally and arrived without any damage. Of course, the Denby products I ordered were beautiful and well made.

Date of experience: 12 December 2024


Rated 5 out of 5 stars

Denby pasta bowls are the best

We have used Denby pasta bowls, plates, and serving bowls for decades.
Although the dishes are typically resilient, we had lost some to chipping and breakage. It was great to find the same pattern as our old dishes and also some complementary colors. It would have been very helpful to have pics that did a better job showing the interior of each item on your site. The lightly speckled interior glaze was not visible for a few items, so we were surprised upon delivery. As far as shipping, all of the items were very well packaged and did not suffer any breakage.
Denby pasta bowls are our favorite dishes for meals, and setting out snacks for guests.

Date of experience: 18 December 2024

Reply from Denby Pottery

We appreciate your kind words and long-standing loyalty to our brand. We're thrilled you were able to find matching pieces to complement your existing collection. We understand your perspective on the product images and will take your feedback into consideration as we continue to improve our online experience. We're glad to hear that your order arrived safely and that you're enjoying your new Denby pasta bowls.


Rated 5 out of 5 stars

I have loved Denby for years

I have loved Denby for years. I recently got a "christmas" present for me of several Denby pieces out of the Studio Blue collection. So pretty, always functional and delightful to use in my home. I don't buy anything else. China is beautiful but Denby pottery rocks my world. Keep up the good work !

Date of experience: 19 December 2024

Reply from Denby Pottery

Thank you for your kind words! We are thrilled to hear that you love our Studio Blue collection and that you find our pottery functional and delightful. We appreciate your continued support and loyalty to Denby.


Rated 5 out of 5 stars

Highly pleased

First of all, the items are absolutely wonderful! So much better than all of the Chinese made stuff that we have in all of our local stores. And Denby made it possible for me to receive the items extremely fast, despite that they are from the UK, and the packing was excellent - nothing looked like it could have been damaged if the shipping and handling ever got too rough.

Date of experience: 17 December 2024

Reply from Denby Pottery

We are thrilled to hear that you are so pleased with your recent purchase! We strive to offer high-quality products and excellent customer service, and we're delighted that you found our delivery and packaging to be top-notch.


Rated 5 out of 5 stars

Quality products (as usual!)

They take special care in shipping their products, no matter what they are and orders are received timely. I also love the quality of their products. "Second rate" is not a part of Denby Pottery's vocabulary. Well worth buying, folks! I highly recommend them.

Date of experience: 12 December 2024


Rated 5 out of 5 stars

Always buy Denby as it's hood quality…

Always buy Denby as it's hood quality and can last forever,shame l chipped one of the cereal bowls Christmas day so I will be looking for a replacement in the near future

Date of experience: 12 December 2024

Reply from Denby Pottery

We appreciate your kind words about the quality of our products. We understand how frustrating it can be to chip a favorite bowl, especially during the holidays. We hope you'll find a replacement soon.


Rated 5 out of 5 stars

Amazing dinner set

Amazing dinner set, exactly as shown on the website site. Very prompt delivery and so nice to now enjoy our new dinnerware. So pleased that we will be ordering another set for 4.

Date of experience: 17 December 2024

Reply from Denby Pottery

Thank you for your kind words! We're delighted to hear you're enjoying your new dinnerware and that the delivery was prompt. We're thrilled you're so pleased with your purchase and look forward to welcoming you back for your next order.


Rated 3 out of 5 stars

Love the set but dont buy if you want…

Love the set but dont buy if you want to put in a standard dishwasher as the plates are too wide with their lip. Had to handwash all plates after a big family meal. Very disappointed that Denby didn’t check this before manufacturing and advertising dishwasher safe.

Date of experience: 25 December 2024

Reply from Denby Pottery

Thank you for your review. We're sorry to hear that the items don't fit in your dishwasher, to avoid disappointment, we would suggest that you refer to the product pages, as each item has different depths and there are many different dishwasher manufacturers that have different size baskets and functions.


Rated 5 out of 5 stars

The dishes are beautiful!

The dishes themselves are beautiful!! Got them for my daughter - they go perfect in her kitchen!!
I was totally impressed on the packaging - you guys packed them really really well - we had no breakage !!
Great job!!

Date of experience: 17 December 2024

Reply from Denby Pottery

We are so happy to hear that you were impressed with our dishes and packaging! We strive to provide our customers with high-quality products and excellent service. We are thrilled that the dishes are a perfect fit for your daughter's kitchen.


Rated 5 out of 5 stars

A mistake occurred in my recent order…

A mistake occurred in my recent order just before Christmas 2024; I spoke to Customer Services who were very kind and considerate and quickly sorted out the problem. I received my order very quickly before Christmas! I can't thank them enough.

Date of experience: 17 December 2024

Reply from Denby Pottery

We're so glad to hear that our Customer Services team was able to help you with your order. We strive to provide excellent customer service and are happy to know that we were able to meet your expectations.


Rated 5 out of 5 stars

Beautiful, functional pieces

I ordered 4 large ramen bowls as a gift; the quality is great and the glazing is gorgeous. I love that they are dishwasher and microwave safe. Great price on sale, packaging was great and arrived without damage. Packing and shipping was a little slow but probably due to Christmas and fedex delays, made it in time, barely. Great product!

Date of experience: 17 December 2024

Reply from Denby Pottery

Thank you for your kind review and for choosing our product. We are delighted to hear that you are happy with the quality and that the bowls arrived safely. We appreciate your understanding about the shipping delays during the holiday season.


Rated 5 out of 5 stars

Denby makes the most beautiful pottery

Denby makes the most beautiful pottery! We are always so pleased with our purchases. Thank you for making such gorgeous ,high quality pottery.

Date of experience: 17 December 2024

Reply from Denby Pottery

Thank you for your kind words and 5-star rating. We're so happy to hear you love our pottery and appreciate your continued support.


Rated 5 out of 5 stars

Fits in diswasher

I have been reluctant to change from simple Corning dishes because they are so easy to fit in a dishwasher. Well I went ahead and ordered and was super happy that they fit well.

Date of experience: 12 December 2024


Rated 5 out of 5 stars

Christmas Denby present

As a Denby user of over 50 years, the obvious choice as a Christmas present for my son, who has just moved into his first house was a Denby dinner service set.
The delivery from Denby was very informative every step of the way and arrived extremely well packaged.
One very happy customer!!!

Date of experience: 14 December 2024

Reply from Denby Pottery

We are so pleased to hear that you were happy with your recent purchase and that the delivery process was smooth and informative. We appreciate your loyalty to Denby over the years and hope your son enjoys his new dinner service set.


Rated 5 out of 5 stars

The Denby china arrived with no damage.


I had a very good experience. The product arrived in perfect order. Was well protected with bubble wrap. Please accept my appologies for the confusion in providing the wrong province where had recently relocated. Thank you.

Date of experience: 09 December 2024

Reply from Denby Pottery

We appreciate your kind words and are glad to hear you had a positive experience. We strive to ensure our products arrive in perfect condition and are pleased that the packaging met your expectations.


Rated 4 out of 5 stars

Lovely colours

Lovely colours, excellent workmanship! My only issue is that the bowls do not stack safely, and I have had to replace 3 in the last year, largely due to my clumsiness - but if they stacked better, it would really help! Too late now...
p.s. get a UK spell-checker, for heaven's sake! As a Canadian, I find my spelling constantly being highlighted somewhat offensive. 80% of English speakers use UK spelling.

Date of experience: 17 December 2024

Reply from Denby Pottery

We appreciate your kind words about the colors and workmanship. We understand your frustration about the bowls not stacking securely. We're sorry to hear about your experience. We'll take your feedback into consideration as we continue to improve our products. Thank you for your valuable input.


Rated 5 out of 5 stars

Excellent fulfilment and quality

Fast delivery and excellent quality likely to last well even through the dreaded dishwasher (more vivid colours maybe might be nice) but must say I really like this brand of stoneware

Date of experience: 16 December 2024

Reply from Denby Pottery

We appreciate your kind words and are thrilled you're enjoying our stoneware! We're always striving to improve and will take your suggestion about more vivid colors into consideration.


Rated 5 out of 5 stars

Good customer service

This shopping experience started off very badly. I ordered two sets of pasta bowl but received only one, with the other being out of stock, and the refund was not fully processed. However, Susan and Heidi were very proactive in helping me resolve all these issues. I am very satisfied with the customer service provided by your after-sales department.

Date of experience: 12 December 2024

Reply from Denby Pottery

We understand your initial frustration with the order and the refund process. We appreciate your patience and understanding. We are pleased to hear that Susan and Heidi were able to assist you in resolving these issues. We strive to provide excellent customer service and are glad that you were satisfied with the support you received from our after-sales department.


Rated 4 out of 5 stars

The products are great, but don’t be in a hurry for them

The products are great, good quality, even the seconds that we bought some of.
The delivery service needs improvement. We ordered on the 11th and received on the 18th with an email in the middle saying “we are still working on your order”. We are so used to having next day deliveries these days, 2 or 3 days is acceptable How can it take 7 days to get a dozen plates?

Date of experience: 16 December 2024

Reply from Denby Pottery

We appreciate your feedback on our products and delivery service. We understand that you're accustomed to faster delivery times, and we strive to meet those expectations. We're working to improve our delivery process to ensure your orders arrive promptly. Thank you for your understanding.