3,709 total
We purchased a bed and a mattress for our second bedroom, and we were not sure about which mattress to go for but Aideen was very helpful and patient to explain everything about the mattress and bed for us . She is a very friendly person and easy to deal with.
Date of experience: 05 January 2025
The staff in Sallins are very helpful. Bought flooring for downstairs, bedroom carpets and will be back for the stair carpet when refurbishment complet. Great range of top quality products. Definitely recommend.
Date of experience: 02 January 2025
I want to express my appreciation for Chris's (Blanchardstown DKI) outstanding service during my recent flooring purchase. From the very beginning, Chris was incredibly customer-focused and went above and beyond to ensure I found the perfect flooring for my needs. His professionalism and expertise were evident throughout the entire process, making the experience truly enjoyable.
I am thrilled with my new flooring, and I believe that Chris' dedication to customer satisfaction played a huge role in making this such a positive experience. He is a true asset to your team!
Cheers, Klaudia & Yu Uchida
Date of experience: 06 January 2025
We purchased a wooden floor for three rooms, we were unsure of egat exactly we needed and Kaelem was a great help he answered all of our questions and explained everything really clearly. He was a pleasure to deal with.
Date of experience: 04 January 2025
Bought 2 new rugs at the weekend. Dealt with a very nice woman called Mary. A no -nonsense approach from her and rugs at half price with sale discount. Highly recommend. Thank you.
Date of experience: 04 January 2025
I had ordered a new bed and mattress for Christmas last minute and John in the westend store was very attentive and helped me pick the bed that was best suitable for me, I had it delivered at the expected date and the delivery drivers were very kind, I will definitely be coming back and recommending Des Kelly to friends and family.
Thanks for all the help!
Date of experience: 12 December 2024
Reply from Des Kelly Interiors
Hi John,
Thank you for taking the time to leave such a fantastic review! We are delighted to hear that you had such a pleasent experience in store with us! John will be delighted to hear your amazing feedback! We are happy to hear that you are happy with your new bed and we look forward to seeing you in store with us again soon!�
DKI team.
Great service from Mary in Long mile store who was very helpful and now just can’t wait to receive our new furniture!
Date of experience: 03 January 2025
We bought two rugs from Mary and also she gave us great advice on flooring and carpets for our new house. Very helpful and professional sales person. We will be back for our flooring needs.
Date of experience: 28 December 2024
Reply from Des Kelly Interiors
Hi Catherine,
Thank you for your honest review! We are delighted to hear that you are happy with your in store purchase with us and Mary will be delighted to hear your feedback! We look forward to seeing you in store with us again soon!�
DKI team.
Very professional job. Excellent communication from the store staff. Everything was timed very well workers arrived on time and laid the laminate floor very nicely. Would recommend and will use again.
Date of experience: 26 November 2024
Reply from Des Kelly Interiors
Hi Declan,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with both our in store team and our fitting team! We look forward to having you in store with us again in the future! And we are delighted to hear that you are happy with your new flooring!�
DKI team.
It was my first time ordering through the website and lo and behold, deskelly.ie is one of the few companies who deliver when they promise they will. Customer Care is great to answer queries related to the product and delivery dates. And the product is exactly as described on the website! I will definitely shop here next time when I need something as they are reliable and honest, which unfortunately is not that common when online shopping.
Date of experience: 09 December 2024
Reply from Des Kelly Interiors
Hi Thomas,
Thank you so much for your fantastic review! We are delighted to hear that you are happy with your recent purchase, We look forward to hearing from you again in the future!�
DKI team.
Please see previous reviews in relation to an issue which had the potential to cost us €850 as a result of changing our minds after ordering carpet for 2 bedrooms and instead opting for wooden floors instead. While DK has resolved our issue it was on the basis that we were were treated as first time customers rather than customers of over 30 years during which time we have spent €000's and €000's on carpets and beds from DK. I want to acknowledge the input of Sandra in DK customer service in bringing this issue to a conclusion. She deserves 5 star for her efforts but was obviously overruled in her efforts to treat us as longstanding customers. This has been a painful experience which leaves me resolved to take any future business elsewhere. The 3 star review is acknowledgement that DK finally made some effort in resolving the issue.
Date of experience: 16 December 2024
Reply from Des Kelly Interiors
Thank you for updating your review. We are pleased to hear that our customer service team were able to assist you in resolving your issue. We sincerely apologise for any frustration you experienced during this process.
Please know that we truly value your long-standing loyalty over the past 30 years. Your feedback is important to us, and we are committed to improving our service to ensure that all our customers feel appreciated and valued.
While we regret that you are not completely satisfied, we hope you will consider giving us another chance in the future. Should you have any further concerns or feedback, please do not hesitate to reach out to our customer service team.
Kind Regards,
Des Kelly Interiors.
After an initially poor experience with the home consultation team, Sandra from customer experience & John from the Westend store were super helpful and got my project back on track. Very pleased with the carpet that has been delivered and fitted. And a big thanks to John for his help.
Date of experience: 23 November 2024
Reply from Des Kelly Interiors
Hi Jack,
Thank you so much for your 5 star review! We really appreciate your honest feedback, Sandra and John will be thrilled to hear your wonderful review! We are delighted to hear that you are happy with your new carpet and with the fitting! We hope to see you in store with us again in the future!�
Many thanks,
DKI team.
Had visited several of the big furniture shops throughout the City over recent days looking for a suitable 3 seat sofa. Called into Des Kelly on Long Mile Road on way home and was delighted we did. Met with Brittany at the front desk who guided us around the showroom effortlessly. She answered all of our questions, provided the specs and the pros and cons on several items. Helped us settle on our ideal sofa and was delightful and cheery throughout. She helped us chose the sofa, took a deposit, gave us a discount, arranged delivery and sent us out happy, all within 30 mins. Should have saved ourselves the hassle and went in last week!
Date of experience: 10 December 2024
Reply from Des Kelly Interiors
Hi Colm,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with the service provided and with your purchase! Brittany will be thrilled to hear your wonderful feedback! We hope to see you in store with us again in the future! �
DKI team.
Myself and my fiance recently visited Des Kelly in Blanchardstown in a rush to get a carpet fitted 3 weeks before Christmas. We met John at the front desk, who couldn't be any more helpful with regard to colour, underlay etc, not only that but rang every fitter to fulfill our wish of having our carpet fitted to our new home before Christmas. We can't thank him enough for making our dream come through, he is a credit to the company!
Date of experience: 30 November 2024
Reply from Des Kelly Interiors
Hi Zeta,
Thank you so much for your amazing review! We are thrilled to hear that you are happy with your experience in store with us, John will be delighted to hear your wonderful feedback! We hope to see you both in store with us again in the near future!�
DKI team.
I went to get a carpet fitted and the fitters damaged my property. I contacted customer support who refused compensation and they simply stopped responding.
Date of experience: 01 January 2025
Gavin was a gentlemen to deal really went above and beyond for me. Was so helpful with the whole purchasing advising what would be the best flooring to suit my family. Will definitely be back.
Date of experience: 13 December 2024
Reply from Des Kelly Interiors
Hi Hillary,
Thank you so much for your honest review! Gavin will be delighted to hear your amazing feedback! We look forward to seeing you in store with us again!�
DKI team.
Over the years I have used Des Kelly Carpets on Long Mile Road. I have always found the showroom staff to be very polite and helpful. The fitters that have arrived to do work in my home on laminate floors and laying carpets have always done a superb job. I have never found a single fault in their work. I would highly recommend Des Kelly's to anyone. Great company to deal with.
Date of experience: 12 December 2024
Reply from Des Kelly Interiors
Hi Eugene,
Thank you so much for your amazing feedback! We are delighted to hear that you are happy with your in-store experience and with our fitting team.�
DKI team.
We're first time buyers with a very limited amount of money, no experience and a moving out deadline before Christmas. Though it seems that God and the world want a new floor in their entrance halls before Christmas, Katharina was able to somehow fit us in, advise us, help us at every step and all of it with a lot of patience, good tips and a smile. You're in excellent hands when talking to Katharina, highly recommended!
Date of experience: 30 November 2024
Reply from Des Kelly Interiors
Hi Aenne,
Thank you for taking the time to leave such an amazing review! We are delighted to hear that you had such a pleasent experience with our in store team! Katharina will be thrilled to hear your amazing review!�
DKI team
Mary was so helpful and gave us the best advice, we left Des Kelly (Naas road) thrilled and got exactly what we wanted! Thank you Mary
Date of experience: 27 December 2024
Reply from Des Kelly Interiors
Hi Kristina,
Thak you for your wonderful feedback! We are delighted to hear that you are happy with your purchase in store with us! Mary will be thrilled to hear your amazing feedback!�
DKI team.
Great service, Karl was very professional one quick. He done an excellent job on our stairs, I would highly recommend des kelly
Date of experience: 12 December 2024
Reply from Des Kelly Interiors
Hi Paul,
Thank you so much for your 5 review! We rreally appreciate it! Karl will be thrilled to hear your fantastic feedback!�
DKI team.
