120 total
Extremely helpful, genuine and kind people. The whole process of reporting a claim, to the case being managed and passed onto the legal team was smooth like butter. I couldn't have been happier with the proceedings and easy communication. Easily some of the best customer service I've ever experienced. I'd rate above 5 Stars if it were an option! Many thanks again.
Date of experience: 01 December 2024
Was amazing from start yo finish and very helpful. Ian morris was very helpful.. would recommend.
Date of experience: 03 January 2025
Ian is very knowledgeable and explains the process very well. He was always quick to answer any questions and discuss the case and has assured me that will continue throughout the process. My case has been taken on by one of there solicitors & is in the early stages at present, hopefully will all go well 🤞�
Date of experience: 31 October 2024
Reply from Direct2Compensation
Thank you for your kind remarks and positive feedback. We pride ourselves on providing clear, honest and accurate information to our clients so that they can make an informed decision about making a claim or otherwise. Our Solicitors are already working on your claim and look forward to pursuing the matter for you.
We wish you every success with your claim, but if you have any questions or need our help, please do not hesitate to get in touch.
I was so very sceptical… spoke to Ian who explained everything so brilliantly. I still stalled for a few weeks, occasionally contacting Ian, he was always kind, understanding of my reticence and made it clear it must be my decision whether to proceed.
After a couple of months with no pressure/contact at all from anyone I finally felt safe to contact Ian again. He went over and over how everything worked whilst understanding my worries without making me feel stupid in the slightest. A great company who don’t abandon you once underway with solicitors. Always at the end of a phone or prompt reply to an e mail. I thoroughly recommend
Date of experience: 12 July 2024
Reply from Direct2Compensation
Thank you for your positive comments. We appreciate that people will feel anxious about making a claim and have many worries or concerns about the process. With that in mind, we always try to make sure that people can get the information that they need and more importantly the space they need to make their own decision about whether to proceed or not. We find this works best for claimants and it's the right thing to do too! All the best with your claim and do let us know if we can be of any further help.
I've never been through this before and Ian spoke to me thorough he explained everything that happens, when he needed more pictures to help my claim out he even apologised saying I no you have already sent enough. But I was happy and willing to do more. I then spoke to Amy and she was just as lovely. These 2 people have really made me feel at ease and even said they hope my son feels better on numerous occasions which was lovely to hear. Thank you for all your support! Definitely recommend to anyone!
Date of experience: 01 July 2024
Reply from Direct2Compensation
Thank you for your very positive feedback. We try really hard to make sure that people are able to ask questions and gain an understanding of the process ahead, so it's good to know that this is the experience you have had! Remember that you can contact us at anytime of the process for help - as well as your Solicitor. Good luck with your claim!
Justin is excellent, very clear and thorough in his approach with outstanding listening skills ie: I did not have to repeat anything (incl tele and email details) twice. Rare in today's day where nobody has the time to truly hear you and everything is such a rush.
Very thankful for the time and the respectful dialouge.
Date of experience: 15 February 2023
Excellent, Professional and friendly service given from Ian Morris from Direct2Compensation. Ian Morris made me feel at ease immediately after he made contact. I would highly recommend that you contact him if you need help to make a claim for personal injury, as he is very efficient and does everything in his power to assist you, together with putting you in touch with the Legal Teams very quickly. Very impressed with Ian’s friendly communication skills and constantly keeping you informed of every element of the claim situation. Thank you Ian…keep up the good work, regards Gail Clements.
Date of experience: 26 April 2024
So Far so good, only been a day since signing up. Ian is very helpful and friendly/ professinal. Alex (Solicitor) the solicitor seemd very pleasant also. Will keep an updated review as the process goes on .....
Date of experience: 31 August 2023
Reply from Direct2Compensation
Thank you for the positive feedback. We're very confident that you'll have a great experience with Alex acting for you. We're here to assist at any stage should you need our help.
Best of luck with your ongoing recovery and with your claim!
Ian, is a friendly and very polite professional. I was made to feel comfortable at all times and felt his explanation on things were perfect. I was made to feel at ease, and felt confident Ian was going to do his best to help in the most appropriate way. I had a very nice conversation with him, we even discussed our family’s briefly. I am so far happy with the service I have received.
Date of experience: 14 January 2022
Reply from Direct2Compensation
Thank you for taking the time to give your feedback on our services, we really appreciate it. We're really pleased that you've found our service to be of such help and hope that your claim goes on to be successful.
I emailed this website 2 years ago when I was asking for advice re a tripping hazard where I broke my hip and was suing the council. The council in the first instance had denied liability and Ian basically told me that I didn't have a case.
Fortunately, I persevered and the Council offered a settlement and I have now instructed a solicitor through my work Union. Please take the advice on here as just advice as Ian is not a qualified solicitor, merely an 'expert' ??? Thank goodness I didn't take his advice
Date of experience: 07 December 2021
Reply from Direct2Compensation
Thank you for providing your feedback - all feedback, whether positive or negative is really important to us. We're delighted that you've managed to get the local authority to make an offer to settle your claim. We hope that you obtain an appropriate settlement for your injuries and losses.
We're sorry that we were unable to take your enquiry further. However, when it comes to advising as to whether we feel our Solicitors would be willing or able to pursue a claim enquiry, we use strict risk assessment criteria to assess the viability or otherwise of a claim enquiry. Sadly, in your case we weren't of the view that you would succeed and felt that our Solicitors would not be able to pursue the matter for you. As with all personal injury claims providers, we understand that an enquiry we 'reject' may be seen in a more positive light elsewhere and likewise, a matter that another firm has turned away, we may successfully place with our Solicitors.
Ian has worked in personal injury compensation for over 20 years and has an excellent knowledge base with regards to evaluating claims, the claims processes, claimants rights and whether establishing liability is likely. It's not an exact science of course, but in the main our initial assessments prove to be correct and see our claimants succeed with their claims.
All matters are handled by qualified specialist personal injury Solicitors or overseen by a senior Solicitor if the matter is being handled by a qualified and skilled personal injury paralegal.
I’ve never submitted a claim before so I wasn’t aware of the process.
Ian contacted me after I reached out and he handled my enquiry in both a professional and friendly way, I felt confident after the call that my claim would be in good hands.
Date of experience: 21 September 2022
Was looking for help with regards to an injury at work claim and had the pleasure of being helped by Ian . Very helpful , knowledgable and nice to be provided with efficient and timely service for something that has proven to be quite taxing . Thank you Ian 🙌
Date of experience: 31 July 2023
Reply from Direct2Compensation
Thank you so much for the positive feedback. It is nice to see the efforts we make to ensure consumer confidence become the actual experience our clients have when trusting us with their claim.
Ian was great and guided us through the whole process would highly recommend. Thanks Ian.
Date of experience: 19 December 2024
Reply from Direct2Compensation
Thank you for sparing time to share your positive experience. We genuinely try to ensure that claimants feel able to ask questions and that they understand the realities of the claims process. We hope your claim proves successful, but if you have any further questions or need help at any stage of the process, please get in touch.
Fantastic service!
I contacted Ian Morris at Direct2Compensation to help with regards to an accident on my bicycle. I was worried about making a claim as I had no idea what to do or who to contact. Ian Morris was great and the perfect person to talk to, he explained what would need to be done, and what information I would need to provide. He also recommended a trusted and efficient solicitor to take on my case. After receiving several complicated forms from the solicitors Ian was more than happy to go through them with me and explain in layman's terms what parts related to me etc.
It has made the whole experience a lot easier and has saved me lots of time and worry. I cannot recommended Direct2Compensation enough!
Date of experience: 22 September 2023
Kept me informed at all times. Open and honest communication. Fantastic listening skills. Polite and pleasant at all times. Explained process step by step.
Would highly recommend Direct2Compensation to friends and family.
Date of experience: 23 February 2024
If you want a professional service then this is the firm for you. After making an initial enquiry I was contacted by Ian who was friendly, helpful and obviously very experienced. Everything was explained up front without me having to ask confirmed by email and then literally within 2 days I was talking to the Solicitors and my claim is proceeding. Thank you for making this a pain free experience.
Date of experience: 16 January 2023
Reply from Direct2Compensation
Thank you for taking the time to provide your feedback and review. We are pleased that you have found our service to be straightforward, caring and helpful! Good luck with your claim.
My first phone call just set me at ease , I was apprehensive phoning up but Ian was so patient and answered my queries and doubts and he explained the process to me , really grateful
His communication is 100%
Thankyou
Date of experience: 19 June 2023
Prompt and efficient. Easy to talk to and you have been very patient with me, as I'm having concentration problems and have headache and painful arm at the moment. My brain is foggy as well. I can recommend anyone to use this company.
Date of experience: 07 December 2023
I found you to be very prompt. I also felt at ease speaking with both Ian and Martin. I wasn't going to put a claim in but I'm glad that I have chosen direct2compensation and will advise anyone to use this company
Date of experience: 01 December 2023
Everyone I've spoken to here have been nice polite. The most important thing they do is listen to you. I will definitely be recommending them if anyone should ask.
Date of experience: 15 March 2024
