Direct2Compensation Reviews

We're sorry to hear that this has been your experience, as you can see from our other reviews, this is definitely not the norm. Please reach out to us on 01225430285 or via our website as we would love to resolve your situation so that you can continue with your claim in the hope of obtaining compensation.

It sounds like you have been a bit confused by the process and not understood what work is being done on your behalf and why. If you had come to us with this issue as we could have ensured that all was in order for you.

Claimants should not have to repeatedly provide the same information, but it is the case that claimants can be required to confirm & reconfirm the details of their accident, injuries and medical treatment in order that a Solicitor can ensure absolute accuracy when liaising with the defendants. Although this could seem frustrating to a claimant, these checks are done because any discrepancies within the information provided to a defendant will be seized upon by the insurers as a way of avoiding admitting liability.

Your claim only started recently and at the start of the process it is much more likely that the specifics of your claim, including details like the date, time and location of the accident will need to be checked and double checked along with an update on your injuries and medical treatment. We appreciate that the process can seem daunting or confusing and we always invite any claimant who is confused or anxious about their claim to come to us for help. It's a pity that you didn't contact us to let us know you were finding it stressful or worrying. When we know of concerns we can provide clarification on the process and why things were being done in the way that they were. We're confident that if we'd had a chance to explain things, we would have ensured that you didn't feel distressed or want to close your claim.

Thank you for taking the time to give your feedback. We really appreciate it and are very pleased that you have found our service to be helpful and professional.

We really appreciate you taking the time to share your thoughts on our service. We're really pleased that you have found us to be easy to work with and that your experience has been positive - this is the goal we strive for with every enquiry we have and every client interaction that comes our way!

If we can be of any further help, please get in touch.

Thank you for the positive feedback, we were really pleased to have helped clear the first hurdle in the claims process - obtaining clear instructions and placing the claim with a quality specialist personal injury Solicitor. As you know, it is early days in the process and it will be a while before the Solicitor has a response from the defendant insurers. The Solicitor has diarised the response deadline and will contact you as soon as there is any news to discuss. In the meantime, if you have any queries or need any help, please do not hesitate to contact us.

Thank you - we're really pleased to have been able to help. Please contact us at any stage if you have any queries or need any further help.

We're delighted to have been able to help you! If you need any assistance during the process of your claim, please do not hesitate to get in touch.

Thank you for your kind feedback, it's great to hear that we have provided a good service to you. We appreciate that our clients need help and accurate advice and we put that at the heart of the work we do with all claimants.