20 total
I notified drain doctor concerning a blocked drain. They ontacted me immediately and the guys turned up, cleared the drain, washed up the paths and left. Very good price, professional and got on with the job considering the rain. The only regret I have is I didn't get their names. I highly recommend drain doctor to any one.
Date of experience: 13 May 2024
Awful company. Extortionate prices to come out to tell me that the macerator pump was broken! £200 to tell me that and not even drain or remove the sewage that was there. Then proceeded to tell me to fix it I’d have to spend an additional £750 to get it fixed. I complained and all I received was a sorry. And they arrived 5 hours after I called even when they said they would be half an hour to arrive after my contact. Shocking. Do not use.
Date of experience: 02 March 2024
Reply from Drainage Master
Dear Carla Turner,
Thank you for bringing this matter to our attention. After thorough investigation, we can confirm that we have no record of providing services to you or any invoice related to the works described in your review. It appears there may have been a mistake, and this review is not related to our company.
We appreciate your understanding and apologise for any confusion caused. If you have any further questions or concerns, please don't hesitate to contact us either here or directly.
Warm regards,
Drainage Master
Cameron is amazing every time! Honestly wouldn’t go to any one else. Extremely polite, friendly and always smiling no matter what the job. His professionalism is 💯. Thank you so so much Drainage Master for always helping me out and keeping my drains on top form. Highly recommended! ❤️ 🚽 🚿 💧
Date of experience: 08 August 2021
Flooding to Basement Cured Urgently
The Drainage Master operative answered my call quickly, attended the site urgently as requested (within two hours on a Monday evening) and both checked and cleaned out the drains promptly as required to resolve the flooding issue of concern to me.
Altogether an excellent job of work.
Date of experience: 27 July 2021
Drainage Master we're absolutely amazing! They came out to me so quickly after answering my call. My kitchen was flooding,they promptly cleared out the drains and stopped the flooding! Thanks so much guys for the quick response, without your timely arrival it could have been alot worse. Thankyou 5*
Date of experience: 12 August 2021
Super professional !
Have used Drainage master several times, they are always get the job done quickly and efficiently. They are experts in what they do.
Would highly recommend them
Date of experience: 21 July 2021
Quick reliable professional service.
these guys are just great !!
Worked with many different drainage companies and theses guys are head and shoulders above the rest.
Date of experience: 03 November 2021
Great company, supper efficient, friendly, reliable and they are experts within there field. We’ve been using them for over 20 years there that good!
Date of experience: 28 July 2021
I recently encountered a serious toilet drainage issue in my home, and I had the good fortune of enlisting the services of Cameron from Drainage Master. I am delighted to share my positive experience with his exceptional service.
Cameron's professionalism and efficiency were apparent from the moment he arrived. Despite the urgency of the situation, he remained calm and composed, immediately putting me at ease with his reassuring demeanor. His polite and professional manner made the entire process stress-free and straightforward.
Moreover, Cameron's expertise in drainage issues was truly impressive. He quickly diagnosed the problem and wasted no time in implementing the necessary solutions. His efficiency and precision were commendable, and he worked diligently to resolve the issue promptly.
Throughout the service call, Cameron demonstrated a high level of professionalism and respect for both myself and my home. He took the time to explain the problem and the steps he was taking to fix it, ensuring that I felt informed and comfortable throughout the process.
In addition to his technical skills, Cameron's customer service was exceptional. He maintained open and clear communication throughout the service call, keeping me updated on his progress and addressing any concerns I had.
Overall, I cannot speak highly enough of Cameron's service. His combination of expertise, efficiency, professionalism, and courtesy sets him apart as a true master of his craft. I wholeheartedly recommend Cameron from Drainage Master to anyone in need of drainage services—you won't be disappointed!
Thank you, Cameron, for your outstanding service and for restoring peace of mind in my home.
Alex
Date of experience: 12 March 2024
Reply from Drainage Master
Dear Alex,
Thank you so much for taking the time to share your wonderful experience with Cameron from Drainage Master! We're thrilled to hear that he was able to swiftly and efficiently resolve your toilet drainage issue while providing exceptional service along the way.
Cameron takes great pride in his work and always strives to deliver the highest level of professionalism, expertise, and customer care. We're delighted that his reassuring demeanor and clear communication helped alleviate any stress you may have had during this situation.
Your recommendation means the world to us, and we're grateful for the opportunity to have served you. If you ever need assistance again or have any questions, please don't hesitate to reach out.
Warm regards,
The Drainage Master Team
We have been using these guys for number of years and they always deliver a great service with competitive prices. I would recommend them whole heartedly.
Date of experience: 17 December 2021
Came out immediately for an urgent issue, very friendly and got the job done. Pricey though!
Date of experience: 20 April 2022
Reply from Drainage Master
Thank you for lovely review. It was pleasure assisting you and glad we able to return to carry other works for you. Thank you for using Drainage Master
Amazing response time, very friendly and helpful, I will 100% be using these guys again
Date of experience: 13 October 2021
Very helpful and reliable
Can’t recommend them enough
Date of experience: 01 September 2021
Always fixed, first time every time, and lovely blokes to boot!
Date of experience: 17 September 2021
Great service and very prompt/ professional
Date of experience: 04 March 2022
Immediate response and great service as always a
Date of experience: 01 May 2022
Reply from Drainage Master
Thank you for your review. It was pleasure assisting you. Thank you for using Drainage Master
Rapid response and great customer service
Date of experience: 23 December 2021
Date of experience: 13 July 2021
