We have used Dunham Hale Chartered Surveyors six times now in our property investing business and every time they never fail to deliver on quality and advice. Sometimes the reports aren't always in time but we don't mind as the advice far out weighs the timescales and it's only a day or two late.
This time we bought a 5 bed semi in South Manchester and the details high as usual.
Got the property below market value and very happy. We will use again for our next property. Many thanks.
Date of experience: 14 October 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our service. If you have any questions or would like to discuss any more regarding the survey findings or the property, please let us know, and we would be happy to help.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
We are moving back to uk from Oz and needed a survey pretty quick. Dunham's were quick to respond, provided a competitive but not cheap quote and booked the survey in fast.
Survey report was very detailed and gave peace of mind. Jane is very knowledgeable and made us aware of a lot of issues we were not aware of. Having never visited the property we needed someone we could trust abd able to speak with. Jane called us at 10am Melbourne time but 11pm UK time, we thought this was outstanding and there report was very very good. Managed to get 12k off the house.
We will use Dunham's again
Date of experience: 18 September 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our service. If you have any questions or would like to discuss any more regarding the survey findings or the property, please let us know, and we would be happy to help.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Really good service and prompt, professional and the report was of detail and high-quality.
We had the free drone survey and this told us the roof needed doing. We looked at a few surveyor but Dunham hale provide a personal service where we spoke direct with the surveyor instead of a sales team and and large firm.
Managed to get £10k off house and this paid for our survey, stamp duty and legal fees.
Very happy and we have recommended to two friends who are buying next house. Thanks Dunham Hale Surveyors
Date of experience: 09 September 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our service. If you have any questions or would like to discuss any more regarding the survey findings or the property, please let us know, and we would be happy to help.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Recently bought a house as we are repatriating back to UK from Dubai. We havn't had a house in UK for nearly 15 years so we didn't know any surveying firms. Came across Dunham Hale Surveyors while doing a Google search.
We opted for them based on the reviews and the fact they did a Drone Survey which was free at the time.
Great communication with Jane and answered all our concerns. Report was of detail and high quality. Report was two days late but in the end we were not in a rush and considering the quality of the report, we didn't mind. Drone Survey was worth having as it showed that the chimney stack was leaning badly and a number of missing roof tiles. Managed to get £13,000 of house price.
Date of experience: 26 August 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our service. If you have any questions or would like to discuss any more regarding the survey findings or the property, please let us know, and we would be happy to help.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Very good service and better than the last surveyors we used. Neil is a very experienced and knowledgeable surveyor and the communication was first rate. Took an extra day than stated but the report was of high quality. We used the extra drone survey for the roof and we found out about a new roof which was estimated at 25,000. Current in negotiation about our offer. Neil and Dunhams were 5 star. We would certainly use them again.
Date of experience: 18 September 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
I was very disappointed with the service received. They were very responsive when discussing the survey, e.g. should we purchase level 2 or 3 survey. Then once payment was received I could not get through on any contact number (mobile or office) I had made arrangements with our real estate for the roof to be accessed and advised the Dunham hale office to let the surveyor know access could be provided on the day to assess the roof via the real estate agent, they confirmed. However the surveyor was not informed and I had to sort access out on the day of the survey. Additionally, post moving in the water pressure isn’t great and the boiler was broken- neither was picked up on the survey and we have had to incur extra costs to fix. Would recommend going elsewhere.
Date of experience: 14 November 2024
Reply from Dunham Hale Surveyors
Dear Mr Anonymous, many thanks for contacting us. We have emailed you to discuss this and to provide some form of resolution to this matter. Looking at the notes though, it does appear that the surveyor accessed the top floor flat, even though he had no obligation to do so in a property that has no relationship with the ground floor flat that you are purchasing. The survey we undertook is a separate legal entity from that of the entity of the top floor flat. Can you please contact us so we can resolve this issue ASAP?
We used Dunham surveyors for our house survey. Excellent service and very good communication. We will use them again in the future.
Date of experience: 16 October 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our service. If you have any questions or would like to discuss any more regarding the survey findings or the property, please let us know, and we would be happy to help.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Very easy to deal with and great communication and good advice. Detailed report and very informative. Drone survey was worth having as it showed us the problems with the roof and chimney. Excellent and would use again.
Date of experience: 10 October 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
First time buyers and very pleased we chose dunhams. Detailed report and good communication helped us to know what was wrong with our new house. Will use again when we next move.
Date of experience: 29 October 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Asked Dunhamhale to conduct a level 3 survey. Overall no bad, did the job.
Minus 1 star each for : 1. Was told that my friend can claim the referral bonus by sending my invoice with his email address. Did so, but no feedback at all. 2. Received an email in *October*, inviting to write a review in trustpilot, offering an Amazon voucher. However the deadline date is *30-Sep*
Eric (report ref 240533)
Date of experience: 30 September 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
We used Dunhamhale surveyor for our house purchase in Croydon. Excellent, and Neil our surveyor was very thorough and provided detail in the report and allowed us to negotiate 16k off the house. The drone survey was extra but worth every penny.
Date of experience: 19 July 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Great report and Jane answered all our questions. Exceeded our expectations. Would use Dunham again. My only complaint is Trustpilot. Three times I tried to add this review and each time the screen froze. Nothing against Dunham though.
Date of experience: 20 August 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Easy process. Great value level 3 survey and drone survey. Excellent customer service. Jane was a pleasure with and went above and beyond the expected service. She took time to discuss the survey in detail. Would highly recommend
Date of experience: 27 September 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Booked a Level 3 Survey with drone footage of the roof of the property we are looking to purchase.
I found the report detailed and the drone footage allowed us to talk to the owners in regards to issues.
I was a bit iffy about which company to use for a survey due to some of the reviews but overall I am happy with the report as it pointed out some things we were unaware of but also pointed out the things we were aware of but wanted some feedback so we could have a discussion.
The only thing I would comment on which tbh is minor was that I didn't receive a notification to say "the survey was booked on x date" just an email to say it was done a few days after it complete but definitely not something to rate down on.
Survey was returned within the timeframe they promised and was as detailed as I was expecting based on their templates.
Lee (Ref: 240550)
Date of experience: 20 October 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
We asked Dunham Hale to provide a RICS Level 3 Survey for a property we are purchasing. Responses to our initial inquiry were prompt and report was returned to us within 5 working days of the inspection.
Overall, the service was good, and the report of sufficient detail to satisfy our needs. However, responses for some of our email inquiries were not always answered. For instance, we inquired about the free drone survey promotion (as our initial inquiry was made during September). We also asked about receiving a phone call on the day of the inspection, as well as the proper procedure for processing a referral (my sister had referred Dunham Hale to us), but we received no response.
Elwin (Report ref 240545)
Edit (29.10.2024):
We have since been contacted by Dunham Hale to clarify some of the issues raised in my review. Happy to say the referral will be processed pending the proper checks. It was also explained to us that the Drone Survey was not necessary for our particular circumstances as it would provide no extra benefit for us. Have upgraded our rating as a result.
Date of experience: 22 September 2024
Reply from Dunham Hale Surveyors
Dear Elwin, our director has emailed you in response to your review. As a note, we require evidence that your sister will receive the referral fee. We need the invoice she received when paying for our service and the property address added to the subject line of your email. We only ask for this to prevent anyone from requesting the referral, as it's highlighted on a public website. The evidence is to verify that she was a bonafide client.
240531 – Sun Cheung The survey was carried out in 7 days after my instruction for a level 2 homebuyer report. A detailed survey report was completed in 2 working days. The report provided comprehensive information and supported with pictures for reference. Such information is useful for a home buyer. Thanks for their prompt response and service. Have referred a friend to use their survey service already.
Date of experience: 12 September 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Thanks to Dunham Hale for a thorough level 3 survey who helped support my case to knock a few thousand off the agreed price with the seller. Very friendly over the phone and provided a competitive quote, surveyor was booked 3 days after I called which was far better than the availability of other local surveyors. Highlighted areas that I didn't even know could be a problem. Would 100% use Dunham Hale again. 240421
Date of experience: 15 July 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information regarding the person, property details etc to us from the original email you used during your contact with us. (Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
We got a Level 3 survey from this company and the report came back with the wrong Radon level numbers. This mistake on their side did make us change our mind about the property. Only after we withdrew our offer we realised that the numbers on the survey report were wrong, thus we contacted the company asking for a refund but we couldn't get any answers regarding our request. After 5,5 months, we are still expecting an answer from them.
Date of experience: 17 January 2023
Reply from Dunham Hale Surveyors
Dear ID Tinker, having looked at the Radon data for the postcode of the property, it isn't quite clear what the actual percentage of Radon is. However, all this data is taken from the government radon website www.ukradon.org and therefore this is all we use to give you information regarding Radon. It should be noted that in the report, we advised the following: The property is in an area with potentially high levels of radon gas that could affect health - it has been linked to lung cancer, and you may wish to take further advice in this respect. It is possible to have the property tested by contacting a Radon specialist, and affordable DIY radon testing kits are also available.
Please can you confirm that you obtained and carried out your due diligence in this matter?
Our role in these sections of the report is to advise risks, not to physically provide detailed data and to tell you exactly the results. Given that Radon is located in pockets around the country, not all property will be affected, irrespective of what it states on this website, hence the reason we advise further testing as noted above and within the report.
Got recommended by a family member who used Dunham Hale Surveyors during their house purchase. Everything was done very quickly and efficiently. We did a level 3 RICS report which highlighted structural issues. Dunham were able to give us good advice on how to move forward. Overall a great experience using Dunham Hale.
231210 Rezwan
Date of experience: 18 January 2024
Reply from Dunham Hale Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will issue you with an Amazon eGift voucher up to £50.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information regarding the person, property details etc to us from the original email you used during your contact with us. (Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards! Thank you for choosing Dunham Hale Surveyors!
Had a couple of issues filling out the original quote request form, this was resolved after emailing customer services. The survey was carried out very quickly and the report returned to us sooner than expected. The Level 2 Home buyers survey highlighted a couple of things but no in depth comments or guidance were provided. Many sections were just noted as 'unable to investigate due to furniture' or something like that, which gave a sense of lack of care and rushing through the survey. We asked for some follow up information from the surveyor via email, and after getting no response we called to chase, again with no luck. Eventually we got through the next day just to be told there was a backlog in the inbox and we would get a response soon. When we got the response it was just wording cut and copied from their survey rather than any actual advice or insight. It just advised that we go and get opinions from architects, which just felt like passing the buck. If we knew we'd be getting quotes from other entities after the survey anyway, rather than actual advice, we may have gone for the lesser survey and saved some money! We'd previously used this company for a different property and were very impressed, so chose to use them again this time. Sadly, on this occasion we would only rate the service we received as 'fine'. Victoria. Ref: 240532
Well your response to Trust Pilot reviews is faster than emails anyway!
Date of experience: 23 September 2024
Reply from Dunham Hale Surveyors
Hi Victoria, I'm not sure about this review. We do have quite a lot of emails, something in the region of 60-70 a day so its not easy to respond to all as soon as they come in. In terms of the cut and paste from the survey, this was handwritten, as we do all emails. Finally, the survey isn't to advise on extensions and alterations as it's a condition survey to help formulate a buying decision and not to advise on extensions. We are surveyors, not architects, so you need further advice.
This is only like an architect advising on the condition of the property. They don't have the skills and experience to advise on this. We are also not insured to advise on anything other that the skills we are trained to advise on.
We could respond and say no; sorry, we cannot help with this. However, we chose to provide some advice as we do like to go the extra mile and want to be as helpful as we possibly can, and that was to seek further opinions from specialists in that field.
Finally, we would like to point out that you commissioned a Level 2 report and the one below is a Level 1, which is used for new build property. A Level 3 would have gone into more detail and furthermore would have provided some costs for repairs. We would always advise that clients opt for a Level 3 report. I understand that RICS are looking at scrapping the Level 1 & 2 from 2025 for this very reason. Nevertheless, we feel the Level 2 survey meets with the standards of the RICS Home Survey standard.