Duracell Energy Reviews 78

Tyla has provided effective help with a rapid response time.

Date of experience: 18 March 2025

Superb is the only way to describe the excellent customer service, I contacted Tyla about an App that didn’t work, 2 E-mails later all fixed.
The Duracell sola panels are brilliant,
Tyla I wish to thank you again for all your help 10/10 and a gold star

Date of experience: 14 March 2025

We have had long-standing issues with the installation of a solar PV system using Duracell products. After 7 months it appears that these issues have finally been resolved. Harry of Duracell visited and changed the grid code (we were apparently connected to India, not the UK!) and also some wiring connections. Very pleased that we are now in control of the system but very annoyed that it has taken so long for the installer and Duracell to recognise the problem and deal with it. During this time we have been buying from the grid unnecessarily and often at peak times which means we have been paying over the odds for our electricity and have seen no real benefits from the system.

Date of experience: 24 February 2025

I dont usually put reviews on Trustpilot unless service is 5 star or 1 star. In this case it was really 5* excellent.
I contacted the company to enquire about an additional batteries for my solar system. I ended up having a very pleasant conversation with Jack Court. Jack analysed my PV usage and in the end suggested I wouldn't need two extra batteries but one. Jack sent me details of the analysis with explanation of his suggestion. He also sent an intro email to Glowgreen who may be able to help obtain a additional Puredrive battery. I call that excellent customer service.

Date of experience: 11 March 2025

I had reason to contact Duracell Eenergy to discuss a faulty puredrive battery and also discuss purchasing an additional battery to expand my system. Jack Court arranged a replacement battery for the faulty one under warrent and also provided an another battery at a very reasonable price for system expansion. The service provided to me was excellent and is worthy of the 5 stars I have given.

Date of experience: 10 March 2025

Harry was so professional and kind when I a 70 year old was so confused …

Date of experience: 10 March 2025

I was having trouble setting up the apps for my solar and batteries. I emailed for help and Katie responded and made what would otherwise have been impossible(for me) task easy. Katie went above and beyond to assist, was very professional and responded to my queries very promptly. Thank you Katie and Duracell energy.

Date of experience: 07 March 2025

Great assistance and helpful information from Harry to get things up and running

Date of experience: 03 March 2025

Having installed some solar panels and 2x5kw Duracell batteries initially I had some operator error teething problems.
An email to the team was responded to by Katie who pointed me in the right direction allowing me to fully utilise the app.
I was making the mistake of reading duration time as opposed to end time.
This has now been corrected with an app update.
Katie’s response was swift and provided the correct response to fix any issue I had 10/10.

Date of experience: 05 March 2025

I can't thank Jack Court at Duracell enough for his outstanding support. I had a tricky situation on Saturday, needing help commissioning my Puredrive 3-phase batteries with a Solis S6 10KW inverter, and Jack went above and beyond to assist me, even though it was outside of normal working hours. His knowledge of the system is truly impressive – he knew it inside and out. He patiently guided me through the process and helped me get everything up and running smoothly. I was incredibly impressed with his expertise and willingness to help. Highly recommend Jack and Duracell for anyone needing assistance with their battery systems! A true lifesaver!

Date of experience: 15 February 2025

Made an upgrade to an 8 year old solar system in nov 2024. With a new Dura-i 6kw inverter and 10kw of Dura5 home energy storage batteries. Made a huge improvement to the functionality and ease of use with software. I installed myself, instructions were super clear and easy to follow. Lots of documentation and youtube channel gives everything you need to know.

Move on to Feb 2025 and I have grown my home system with 10 more solar panels a second Dura-i inverter, running in parallel with the first one and another Dura5 battery.

This was a lot more complex and challenging to complete myself. But again the specific documentation for this setup was readily available from their service downloads. I had a minor error (my fault) needed a firmware update on one inverter to put them both on the newest version.

I called the service help and was answered in just a few seconds. The help, knowledge and attention to detail were fantastic. Oli Burge was first to help get me up and running while they ran some online diagnosics on the system. He soon reported back, with some changes to my software settings. Second time calling spoke to Tom Carwardine again the phone was answered swiftly, and he understood exactly my issue. The firmware was scheduled for an overnight reload and when I got up this morning. It was all complete and an email from Tom to say all is working now. To top it off the sun even came out for a couple of hours of selling back to national grid.
Duracell are a recognised high quality brand and their home energy storage system are well placed to meet the brand expectaion.
Product is recommended and service support is unbeatable.

Date of experience: 12 February 2025

Duracell - the go-to team!
Jack Court at Duracell, is an absolute powerhouse of knowledge! He is a pleasure to work with and takes the time to go the extra mile. Well done Jack, and thank you for all your time.
Kudos has to go to team Duracell too!😎

Date of experience: 12 February 2025

Great service provided again by Jack Court. Very Professional and always on the end of the phone.

Date of experience: 06 February 2025

Spoke to a Jack Court about the DC battery systems they produce for insight into certain workings and installation methods and he was very helpful and knowledgeable. Jack helped me out with everything I needed.

Date of experience: 04 February 2025

Recently, we had a customer purchase a three-phase Solis and Puredrive PV/battery system—a configuration that was new to us as an installer. I must say, working with Jack from Duracell was a real pleasure. His expert guidance during our training on the system’s commissioning process made everything seamless. We truly appreciate his support and look forward to successfully deploying more of these innovative systems in the future. Thanks Jack, the We Are Electrical team loved the kit.

Date of experience: 31 January 2025

After signing up as Platinum Partners of Duracell, I have been working very closely with Thomas Evans and he goes above and beyond to make the partnership effortless.
Any queries I have he answers very promptly and efficiently.

Date of experience: 27 January 2025

SPOKE WITH JACK COURT OUR REGIONAL DURACELL ACCOUNT MANAGER WHAT AN AMAZING GUY HE IS KNOWLEDGEABLE INFORMATIVE AND JUST AS ENTHUSIATIC AS WE AT CC SOLAR ARE ABOUT INSTALLING THE NEW DURACELL HOME BATTERY STORAGE
KEEP UP THE GREAT WORK JACK

Date of experience: 27 January 2025

I recently contacted Duracell Energy as I had a query about how my solar batteries were behaving in the cold weather, they are situated in my garage. Jack Court went through all my queries and explained them to fully satisfy my inner geek. I'm now fully utilising my overnight cheap electricity tariff.

Date of experience: 23 January 2025

We have been a solar PV installation company since 2010 and over the last 15 years, we have seen many companies come and go. I was introduced to Puredrive Energy via Greentech and they are now our preferred brand of battery being a British company & from their ethics, it's obvious they will be a long term contender in the renewables space.
In terms of quality control and customer service Puredrive go beyond typically expectations in the industry. Jack Court helped us resolve an issue & due to his technical expertise he cemented our faith in Puredrive as a trusted partner. We are now pushing the Duracell brand by Puredrive for our installs, having had great service to date with great performing batteries.

Date of experience: 21 January 2025

We are a PV and Battery installation company. We have completed a number of Duracell Energy installations. The products are great, user-friendly and installed easily. The build quality and design are market-leading. If there is any support needed, the technical team are always willing and goes beyond to resolve the issue. Jack Court to name one has recently supported us in some technical documentation required that took him less than 5minutes to resolve. Great effort.

Date of experience: 21 January 2025