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MOVING YOU IN THE RIGHT DIRECTION Let us move you in the right direction. We are a trusted and reliable house moving company based in the heart of Greater Manchester and Cheshire, Elite house moves and storage Limited, is fully licensed and insured for personal liability and Goods in transit, and we offer a multitude of moving and storage services. Our team of professional and dedicated movers is committed to providing you with an outstanding and stress free moving experience.
unit 23, waters edge business park, SK7 3LG, Bramhall, Stockport, United Kingdom, United Kingdom
Literally ghosted us on our moving morning. No contact at all, did not answer their phone and the email response after hours of waiting was 'sorry, did the driver not call you?'.
Atrocious service, please avoid.
Date of experience: 29 June 2024
Please please don't trust these guys. I asked for proof of insurance but they haven't referred my claim to their insurers and now they won't rectify the damage done so the insurance promises were meaningless. After the move i discovered various damage had been caused to my property. Most I let go but one issue I did ask to be addressed. 3 months on and I am still waiting. My messages are not being returned.
I see this company replies to negative reviews by talking about slander. They also suggest using an alias is illegal. That's an issue for Trustpilot really. If it is illegal why do Trustpilot allow it? I have good reasons for using an alias but at the end of the day it's up to the person reading this who you want to believe. If Trustpilot or anyone wants to contact me I will happily produce evidence to back up all of my concerns.
All I will say is before you use this company please look closely at the information they provide and look at information on Companies House (ELITE HOUSE MOVES AND STORAGE LIMITED company number 15330357). Different company names were used in emails, on invoices and payment links I was sent. I missed those obvious red flags in the stress of a house move but you don't need to. Also if you look at the logos on the website they are trade bodies etc for US companies (BBB, Angi etc). You might wonder why there are no British trade associations and then make make up your own mind.
I got the details for this company from a website with "trusted partners". That is one reason why I didn't check more closely. Please don't make the same mistake. This company has now been removed from that website.
Date of experience: 05 April 2024
DEFINITLY AVOID!!! TOTAL COWBOY SCAMMERS!!! They didnt send an appropriate van with a tail lift or trained removal staff with protective packing materials! They dropped my glass dining table which now has a big chunk of glass missing! They dropped my round leather sofa which now has a massive rip in the back! They said they had full valid liability insurance! They still have never showed any proof of having any current valid insurance documentation of any type & now they have caused approxinatley £3,500 of damaged furniture and wont answer any calls over 2 months after! Im left with a nightmare!
Date of experience: 04 April 2024
We were moved yesterday morning. The service was excellent we could not fault the lads. David and Michael were friendly, efficient and made the whole process off moving smooth even though it was a very long day for them, David still stayed late to put all my large items back together. Really happy and would absolutely recommend.
Date of experience: 01 June 2024
Reply from Elite house moves and storage Limited
Thank you for your custom!
Brilliant service from the lads, The team were professional and conducted the job excellently.
Recommend to anyone.
Date of experience: 17 May 2024
Reply from Elite house moves and storage Limited
Thank you for your custom!
Such a reliable and professional service. From inquiring to the actual move. I can’t recommend secure move enough. A five star service with such care and precision.
Date of experience: 24 May 2024
Reply from Elite house moves and storage Limited
Thank you for your custom.
I was kept fully informed at all times, they went above and beyond my expectations they were very helpful. I had no faults with these guys. I highly recommend using them to friends and family members.
Date of experience: 09 May 2024
Reply from Elite house moves and storage Limited
Fantastic! Thank you for your custom.
Update on the fraudulent review claim by the company: my husband did the booking under his name. We have contacted you several times and you still refuse to correct the problem.
Absolute cowboy removal service. Late on arrival. With no equipment including cages and other necessary items for a big move. Expected an extra £500 halfway during the move whilst our entire worldly possessions were with them. We felt like we had no choice to pay. David and David as nice as they seemed didn’t come across professional.
Damaged £900 monitor which is now no longer usable. As well as an expensive electronic standing desk that had some major impact damage. Among other items that turned up with scratches and minor damage which is upsetting when it’s furniture that is too expensive to replace.
Refuse to refund any money. A gesture of goodwill of £50 was floated at us. So we will look to a small claim court. I would not recommend them if you respect your time, money and worldly belongings.
Date of experience: 10 May 2024
Reply from Elite house moves and storage Limited
Hi, Unfortunatly we cannot trace you or your booking on our database,we have no booking with aneela ashraf, i strongly suspect you are one of these fraudulent reviewers, please remove this slanderous review, if you are genuine please send some more details of your move, or at least the name you booked under, using aliases to leave reviews is illegal and of course as in your case only to serve your illegal purpose
I definitely do not recommend this company they agreed a price.Then demanded further payments when the furniture was loaded.
subsequently throughout the removal made two further claims for more money while my goods were on the van.while I was mid- move
This is how Highway robbery takes place by unscrupulous companies like this.
I still have items left behind.
This company claimed they did dismantle and assemble service, they only had one blanket and no tools!
Date of experience: 24 May 2024
Reply from Elite house moves and storage Limited
HI Jon, i am so sorry you feel this way obout our service, we aim to supply the best service always, i must stress though that the route you have taken is boder line illegal, whilst you reserve the exclusive right to leave HONEST REVIEWS, FALSE REVIEWS LIKE THIS ONE ARE ONLY DETRIMENTAL.
Lets breakdown your complaint
From you: I definitely do not recommend this company they agreed a price.Then demanded further payments when the furniture was loaded.
our reply: whilst you are within your rights not to recommend our service, i must make this clear, you have lied when you claimed we asked you for extra money.
First and formost our service was booked by you on an hourly basis, you paid for the initial hours then decided you need more time, which we were happy to oblige and extend your service hours, which rationally you should expect to pay for, we only charged you for the time our staff and equipment were at your disposal, please let us know if this was not the case and true picture of what happened.
From you: subsequently throughout the removal made two further claims for more money while my goods were on the van.while I was mid- move
Our reply: again this is false as you booked a service based on time, so you were only charged for the time you used our service ,not a penny more, please send in proof of payment for any time that was out of time ,which our crew were not working for you.
From you: This is how Highway robbery takes place by unscrupulous companies like this
Our reply: this is slander and very bad for small businesses like our, we are now seeking legal redress and will of course seek to recover lost income from you as a result of this misleading and false statement, we have passed this onto our legal representatives , you should hear from the soon.
From you: This company claimed they did dismantle and assemble service, they only had one blanket and no tools!
Our reply: i have looked at your booking and listened to the recording of your booking and ofcourse i have personally spoken to you about this, you told me you did not inform us or book us for dismantling and reassembly so we sent a moving team without such expertise, i dont understand why you have now reviewed us giving the impression there was prior conversation about this service, you only requested this service from the team when they arrived and they were honest enough to tell you they were not equiped as you did not book the service, please feel free prove me wrong
we have tried to appease you and even offered you the use of a van and 2 men for free to pick up your item that was left FREE OF CHARGE, BUT YOU REFUSED.
PLEASE NOTE ALL OUR VANS HAVE BLANKETS AS STANDARD, YOU KNOW THIS SCATHING REVIEW IS UNTRUE AND NOT FAIR, i suppose we will see you in court,thanks.
Arrived on time even after receiving a phone call saying they may be a few minutes late. Very polite and professional and did an excellent job of moving all items, dissembling and reassembling. Would highly recommend.
Date of experience: 13 May 2024
Reply from Elite house moves and storage Limited
It was a pleasure moving you. Thank you for your custom.
The men arrived in time. Were able to load my stuff quickly and deliver to my new address without any problems.
Date of experience: 30 April 2024
Reply from Elite house moves and storage Limited
Fantastic. Thank you for your custom!
The lads were really polite and did everything for us would certainly recommend this company
Date of experience: 26 April 2024
Reply from Elite house moves and storage Limited
Fantastic! I will pass your kind words on to the team who serviced your move. Thank you for your custom!
Elite Removals were extremely efficient, the men they sent were friendly and professional, everything went smoothly and quickly, we were very happy and would highly recommend Elite House Moves.
Date of experience: 26 April 2024
Reply from Elite house moves and storage Limited
Pleased you were happy with everything. Thank you for your custom!
Great services very helpfull hands and delivered as promised.
Date of experience: 11 April 2024
Reply from Elite house moves and storage Limited
Hello, thank you for your custom and great feedback!
Reply from Elite house moves and storage Limited
Thank you David. Thank you for your custom.
I'm truly impressed with the exceptional service your company provided for me, even with the fragile items I had none of them was scratched,
So services are the best and indeed exceptional,once again I will say "Thank you for handling the removal of my property so efficiently and professionally.
Date of experience: 21 March 2024
Reply from Elite house moves and storage Limited
Thank you Michael. Thank you for your custom.
Excellent and stress free move as promised, the lads we very helpful and patient as we had some delay getting our keys,
Date of experience: 17 February 2024
Reply from Elite house moves and storage Limited
Thank you Patrick. It was a pleasure moving you. Thank you for your custom.
I was moved last week by Elite House moves. I booked in with them last minute on the day after being let down by another company. The guys were great really polite and professional and the price was competitive. Thanks lot for all your help.
Date of experience: 13 March 2024
Reply from Elite house moves and storage Limited
Thank you, we strive to make our customers move as stress free as possible, thank you for your custom
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