Drew was prompt an came out the next…
Drew was prompt an came out the next day, very efficient service thank you
Date of experience: 19 November 2024
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FAST DASH FOR CASH, IGNORING CUSTOMERS EVIDENCE
dashed out at end of day 15 mins, didnt bother to look at roof insulation. Provided them with pictures showing insulation when recent 2020 re roofing was done. Chose to ignore that and fact that previous epc (TOOK SCREEN PRINTS) took account of insulation and down rated saying there isnt any. AVOID FAST DASH FOR CASH OUTFIT NOT CONSIDERING PREVIOUS CUSTOMERS EPC. TBH WHO REMOVES INSULATION??!! I HAVENT.
Date of experience: 14 February 2024
Reply from EPCS DIRECT
Hello Stuart,
I am sorry to hear this.
We have looked into the EPC, site notes, assessor evidence and evidence that you provided.
No accredited EPC assessor can use an old EPC report for a future report as things can change over 10 years to a property. The report has to be audited with photographic evidence.
As you can appreciate this is a certification that is uploaded onto the national gov.uk website for prospective buyers to see.
I can see have a roof room at the property, your house was built pre 1929 so we have to insert the insulation levels as “as built� unless you have and receipts showing the exact levels of insulation or if the assessor can get into the roof space to measure the insulation.
On this occasion you provided photos external from the property when the roof was being changed but we can’t evidence an exact amount of insulation, if we insert 250mm and there is only 100mm this is factually incorrect and your new buyer could take legal action for incorrect information.
If you are able to find any receipts or photographs with an exact amount of insulation in the roof space we can resubmit your report and amend this for you as explained via email.
Without this we can’t input a factual amount of insulation in your roof space and the report will have to stay the same.
Please feel free to reach out to us via call or email Monday - Friday 08:00 - 18:00.
Charlotte Regals
Customer Relations Support
orders@epcsdirect.co.uk
Thoroughly Recommend
Had no idea who to choose to get an energy certificate from other than I wanted a local firm so randomly booked this company after a quick Google search. Drew arranged an appointment that same day and the energy certificate was instantly available for me after paying on the spot. Drew's communication was great - he'd later messaged to say he was running late as stuck in traffic but he still managed to get here on time. It was the best decision made getting Drew around who was polite and respectful of our home. Not only did he give sound energy advice but also recommended an estate agent who I'm happy to use. I have no hesitation in recommending Drew and he would be my 'go to' if needed again.
Date of experience: 08 May 2024
I can't recommend Drew highly enough
I can't recommend Drew highly enough. He responded to my messages straight away, offering a flexible range of dates including a Saturday. Whilst at the property he was incredibly courteous, friendly and helpful. He made the process very simple and hassle-free.
Date of experience: 06 April 2024
Fantastic service from Drew at EPCS
Fantastic service from EPCS, not only were they quick, efficient and professional they were also the cheapest. That doesn’t mean they didn’t do a great job and delivery what they do.
I arranged my appointment with Drew for the day requested he arrived within the time frame booked. Drew was friendly, professional, and knowledgeable and the certificate was sent sent straight away. I would highly recommend this company 💯
Thank you
Date of experience: 28 October 2023
Absolutely brilliant service
Absolutely brilliant service, on time, polite, friendly and respectful. Came out next day. Can’t recommend enough! Will definitely use again if still in the area in ten years time or move to a different house locally. Thank you
Date of experience: 13 April 2024
Excellent, high quality service
I highly recommend EPCsDirect.
It was very easy to book a convenient date and time in line with my requirements.
Karim worked to a very high standard, was very thorough and very knowledgeable, a real pleasure to deal with. The certificate was issued instantly.
They were also excellent value. I will definitely use them again when needed.
Date of experience: 09 November 2023
Extremely smooth service!
I booked and paid online for an EPC - it was easy to do, I was told someone would be coming between 12 and 3 . . . By 11 o'clock I received a phone call to ask if they could attend earlier which was perfect!
Within 15 minutes it was all done, the certificate was sent over instantly and all details was explained to me . . . 100% would recommend to others!
Date of experience: 10 February 2024
I was looking for a Energy Performance…
I was looking for a Energy Performance Certificate to sell my house. I searched online and Drew called me and said he was in the area and could do my inspection the same day at a reasonable price. I agreed, he came did the inspection and l paid by bank transfer. I received the rating a couple days later as part of the company next transfer to the government system.
Date of experience: 12 June 2024
Excellent service start to finish
Excellent service start to finish. Chosen at random off of google but called back quickly after filling in the form, booked to visit within 5 days and turned up in the time slot promised. Was polite and efficient. Would recommend to anyone
Date of experience: 20 January 2024
Swift and efficient!
Swift and efficient!
I found EPCS Direct via web browser. I submitted my details and received a call off Drew soonafter. I requested a Saturday appointment to avoid taking time off work and he was very accommodating. I was extremely impressed with the communication. Drew was spot on, arrived on time and I had received my EPC certificate within an hour of his arrival! Highly recommend, amazing service, thank you EPCS!
Date of experience: 23 September 2023
ENERGY PERFORMANCE CERTIFICATE
The service was quick and efficient. Drew was excellent. Appointment booked easily and he texted to let me know he'd be late (not his fault, there was a road closure). Received the energy certificate whilst Drew was here and he gave me all the necessary information. I would definitely recommend.
Date of experience: 26 October 2023
Exceptional professionalism and expertise
Although I had heard of EPCs before, I wasn't sure what the process involved. However, my experience was stress free from start to finish. They were knowledgeable and able to answer all my questions and advise me on the energy efficiency of my property.
I was impressed with the professionalism of the assessor and received the report shortly after! Overall, I would highly recommend!
Date of experience: 10 January 2024
Very reliable
Got an immediate call back when Searching for someone to carry out an ECP. Drew gave updates on his estimated arrival and updated. Great to have someone reliable. Did the job professionally and seemed a friendly guy. Thanks
Date of experience: 11 February 2024
Professional Knowledgeable
Drew came to carry out an EPC today. He rang me in the morning, and said he could come on the same day. Arrived at the time arranged. Very knowledgeable, helpful man. Explained about the outcome and how the EPC could be improved. Certificate arrived within a hour of his visit.Would highly recommend.
Date of experience: 12 February 2024
Reasonably priced and good service
Phoned for 6 x EPC’s on my rental properties and Drew came out the very next day to do them, he was very knowledgable and helpful. They got approved the following day, took another couple of days for them to be uploaded but still a great service and competitive pricing. Would use again in the future.
Date of experience: 02 October 2023
Highly Recommend!
Great experience and would highly recommend!! The company popped up on a Google Search, Drew made contact with myself and was able to fit me in same day!
Drew was friendly and professional, completed the EPC report and emailed me the certificate straight away. Answered some questions I had and explained everything to me. Great service and a fair price. 10/10. Thankyou.
Date of experience: 12 February 2024
Would totally recommend
Would totally recommend. Punctual and easy to deal with ..
Date of experience: 21 November 2024
Great customer service
Came back to me within minutes to book in a date and time window, then in the day called I’m advance.
Was efficient and friendly offering lots of useful advice on how we can improve our rating and in turn monthly bills.
Would definitely recommend.
Date of experience: 08 November 2023
Super efficient and professional…
Super efficient and professional service. Drew came out within the week, which was much appreciated as we needed the EPC for a remortgage. Also the best value service available in the area. Highly recommended if you need an EPC.
Date of experience: 09 November 2023