Gold Survival Guide Reviews

232  •  Excellent
TrustScore 4.5 out of 5

4.7

In the Gold and silver trading company category

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Rated 5 out of 5 stars

I have found that if one has any query…


I have found that if one has any query or question, or experiences any difficulty in any way, David and his Team are very vigilant in being of as much assistance or help as what is needed. I, in my dealings with David, have had personal experience of this very thing, twice now. Many thanks to David.

Date of experience: 17 October 2024

Reply from Gold Survival Guide

Thanks very much for taking the time to leave such a nice review. It was a pleasure working with you too.


Rated 1 out of 5 stars

Had to chase re delayed delivery

Had to chase re delayed delivery. Ultimately discovered order had not been placed with supplier. Had to followup to expedite customs release then incorrectly received invoice for this. Too many slipups to have confidence going forward. Slow delivery times introduces counter-party risk in uncertain times

Date of experience: 30 August 2024

Reply from Gold Survival Guide

Thanks for your feedback and we are very sorry things didn't go as well for you as they usually would. Although it is not correct that the order wasn't placed. Rather our suppliers accounting department had not reconciled the payment and they did not advise us of this until we asked them why it hadn't shipped yet. The order was locked in on the original order date and the bullion reserved. But unfortunately despite our requests they did not expedite the release of the shipment to make up for this. Then upon arrival Fedex was slow to make the clearance after the necessary documents had been sent to them. It was also an error by Fedex that they sent you the Customs certificate. However we had already been charged by Fedex and the invoice had already been sent to us. Please rest assured that your order was never at any risk during this time. But yes our sincere apologies as we recognise that unfortunately the transaction didn't go as smoothly or quickly as it normally would.


Rated 5 out of 5 stars

Intercontinental transport of assets

There was some difficulties to receive a parcel with my coins bought in New Zealand. I sent it to another country and we failed to let them understand that it was my own property. David bent over backwards to assist with the whole process to get customs to release it on the other side, as well as the courier company that handled the parcel to release it to me personally. I am very impressed with how he continued to protect my assets in a professional way.

Date of experience: 06 June 2024


Rated 4 out of 5 stars

Down to Earth, Easy experience

I appreciated David at Gold survival for his guidance to help make the right purchases for my needs! Very friendly and knowledgeable! I appreciated Gold Survival Guides patience with payment, as the banks flatly refused to extend my daily limits grrr!

Date of experience: 06 August 2024

Reply from Gold Survival Guide

Thanks very much for the review. Glad that you managed to negotiate the banking issues.


Rated 5 out of 5 stars

gold survival guide

The gold survival guide provide a very comprehensive report about precious metal investment and buying. They provide charts for the latest dollar and metal price and give a sold breakdown so we don't have to try and decipher them ourselves. Their report is free and so is their advice. They also provide the best spot silver price in New Zealand.

Date of experience: 05 June 2023

Reply from Gold Survival Guide

Thanks for your thoughts Richard. We are always trying to add more value to what we offer. So it's nice to hear that the extra complimentary services are useful.


Rated 5 out of 5 stars

I have been dealing with Gold Survival…

I have been dealing with Gold Survival Guide for a number of times and I am very impressed with their service. The entire process is managed very professionally and the team has kept me well informed throughout. I can certainly recommend them to anybody who is thinking about getting involved in precious metals.

Date of experience: 07 April 2024


Rated 5 out of 5 stars

First time investor.

As a first time investor I spent some time researching whether to buy gold or silver. It was when I came across the gold survival guide I was able to work out what to invest in (Very, very helpful information). The buying process was easy, Glenn kept in contact regarding delivery. Overall, happy with the product, price and service. I will be using them again.

Date of experience: 07 June 2023


Rated 5 out of 5 stars

I was a newcomer to bullion purchase…

I was a newcomer to bullion purchase and found the website educationally,very helpful. I approached another supplier and visited their premises as part of my due diligence. When I felt comfortable to obtain quotations I obtained 3, you were the most competitive and the next closest could not match yours. Storage was arranged and the whole process was seamless. So a big thumbs up to Gold survival Guide.

Date of experience: 25 March 2019

Reply from Gold Survival Guide

Hi Gordon, Thanks for putting the trust in Gold Survival Guide to secure your purchase. And we very much appreciate you leaving us your feedback. Best of luck.


Rated 5 out of 5 stars

great site

been following this this web site for 8 years after looking around for for gold related sites, and have found it to be constructive, informative and realistic. I could put honest as well. anyone interested in gold or silver could learn much from this site. Mark

Date of experience: 08 March 2020

Reply from Gold Survival Guide

Thanks Mark. We appreciate you giving such specific comments and feedback. Glad it has been of help.


Rated 5 out of 5 stars

Gold Survival is my No. 1

Gold Survival is my No. 1 go to. I have always found then to be very professional and reliable. Best of all is they communicate so you know when and how your delivery is to be made. The charts are useful and buying recommendations are pretty accurate. Buy with confidence.

Date of experience: 13 November 2023


Rated 5 out of 5 stars

Thank you for an excellent service

Thank you for an excellent service. Good communication, easy to follow steps and pic up was smooth and hassle free. Special thanks to the team for helping provide good balanced education over the years so that I was able to time my purchase to secure my goods at a good price, much appreciated, cheers,
Bill.

Date of experience: 20 June 2020


Rated 5 out of 5 stars

Easy

Thanks you guys, easy process.

I live rural and I'd arranged with the supplier (not GSG) to have it sent to the local Post Office instead of my home address. Turns out NZ Post will only accept a c/- Post Office package if you have an account with them and wouldn't accept delivery. All got sorted the same day and delivery was made :)

Date of experience: 14 August 2019

Reply from Gold Survival Guide

Glad to hear the issue was resolved quickly with NZ post. Thanks for taking the time to leave a review.


Rated 5 out of 5 stars

Reliable

Reliable. That's the word. They updated and communicated well. Delivery was earlier than initially scheduled, which is good. And of course, the items are good as gold. Highly recommended and would definitely use the services in the future. Oh, and by the way, this is not the first transaction I made with them.

Date of experience: 03 April 2023

Reply from Gold Survival Guide

Thanks "Rather remain Anonymous". Look forward to dealing with you again in the future.


Rated 5 out of 5 stars

Responsive and trustworthy

Gold Survival Guide has been extremely helpful in assisting with my precious metals purchases. From scouting the best prices, brokering the order, and even collecting and holding an overseas delivery. David has been responsive and attentive throughout.

I had no anxiety or stress about my orders thanks to Gold Survival Guide's excellent reputation... and I am happy to confirm they have earned my trust also.

The only bad experience with my orders is that Courier Post was involved.

Date of experience: 16 August 2019

Reply from Gold Survival Guide

Thanks for your feedback Abraham. Much appreciated


Rated 5 out of 5 stars

Very GoodI

I spoke to David at Gold Survival and he was extremely helpful and patient. I did some homework on Gold on this site and also David guided me through the process which was very helpful. He always rang me when I called and stayed in contact so I would say my experience was a good one.

Date of experience: 28 May 2023


Rated 5 out of 5 stars

Very professional

Very professional, the team are more than happy to spare and advise re markets and purchasing at any time.
Most helpful.
Totally reliable.
Only complaint, the insurance covers the product until it arrives and is signed for.
Twice now I have found items just left at my front door.
This is obviously not the fault of the team at Gold Survival guide. But rather a sloppy courier.

Please just make certain that you are at home on day of delivery all day.
I obviously need to report this to the team.
I state again, this is the courier, not the fault of this very professional group of people.

Date of experience: 22 July 2020

Reply from Gold Survival Guide

Thanks for the review LindyLou. And thanks for pointing out the issue with the courier. We will follow up on this. Unfortunately since COVID-19 and contactless delivery the occasional driver has just dropped off the odd parcel. Also just check you don't have an "authority to leave" that you may have signed with the courier company for a previous delivery. As this might also be the cause. Thanks again.


Rated 4 out of 5 stars

Good prices and a great company to deal with

Love the educate first, sell second philosophy of Gold Survival Guide. All of the information they provide is very helpful, particularly for a first time buyer. The only reason for 4 stars, rather than 5, is that the process of buying required getting a quote by email, then emailing back with an acceptance - on not, before the sale is completed. This extra step, rather than just buying straight from the website, might cost them some customers. Overall, very happy with my purchase.

Date of experience: 26 July 2020

Reply from Gold Survival Guide

Hi, Thanks for much for your constructive feedback. Much appreciated. We are looking at how we can get our sales process more streamlined.


Rated 5 out of 5 stars

Today received delivery of physical…

Today received delivery of physical silver.
At time of purchase it was stated 12 weeks to deliver.
So it all went well.
Very happy Client here.
But got to admit was wondering how it would pan out with the Covid event.
THANKS!

Date of experience: 16 June 2020