233 total
Today received delivery of physical silver.
At time of purchase it was stated 12 weeks to deliver.
So it all went well.
Very happy Client here.
But got to admit was wondering how it would pan out with the Covid event.
THANKS!
Date of experience: 16 June 2020
Liked the live chat service option which I used. Informative videos and information on the website for first time buyers like me. My sister has now made a purchase too and like me she said it was easy and communication was friendly.
Date of experience: 27 July 2020
Reply from Gold Survival Guide
Glad we could be of help to you and your sister. Thanks very much for taking time to leave a helpful review.
Gold survival guide were very helpful and honest to deal with. Their website certainly does guide you and is excellent. They were quick to answer my enquiries and return my calls. I choose to pick up my order, and one thing was not quite what I had requested when I checked through it. I had made sure it was clear in my emails and specified on the invoice what I had requested and this really helped to quickly resolve the matter. The people that I picked it up from were very helpful, and a phone call sorted it out. Also, I received a followup call from Gold Survival to make sure everything was okay. I found this company very reliable.
Date of experience: 20 June 2024
Reply from Gold Survival Guide
Thank you for your considered review. We appreciated your patience on the day while the product was substituted. Thanks again.
This was my first time purchasing and I'd asked if the 10oz ABC silver bar came with a certificate the same as the 5 oz bar did.I had no reply, but thought it would if the smaller bar did. It didn't. I paid more to get that reassurance though, compared to another cheaper bar. Also bars were not delivered within the promised time frame causing me concern so I had to contact company myself. They did eventually arrive though.
Date of experience: 19 March 2023
Reply from Gold Survival Guide
Thanks for sharing your thoughts. I've looked back and can see we didn't advise you that the 10oz ABC bars don't come with a certificate. It is only the ABC 1kg silver bars that do. Apologies for this. To try and make some amends for this we will happily refund you the difference in price between the ABC 10oz bars and the slightly cheaper NZ refined 10oz bars. Also I'm sorry we didn't manage to get them to you in line with the estimated dispatch date of 5 April. There was a delay of 1 week due to the large surge in orders that occurred on the day you ordered. I'm sorry that we didn't contact you earlier to advise of this which is our normal procedure that wasn't followed in your case.
I was weary at first to use Gold Survival Guide to buy bullion. After reading all the guides and blogs to gain knowledge, I made the decision to purchase through them. I have now used them a number of times and every purchase has been great. David and Glenn are very responsive and make the process seamless. They do what they say and prices are good. A happy customer.
Date of experience: 08 March 2023
Reply from Gold Survival Guide
Thanks for giving us the chance to prove ourselves Hugo. And thanks for sharing your thoughts.
Good outcome, items arrived, quality as advertised. Communication could have been a little clearer around source (Perth Mint coins shipped from Dallas Texas) and eta (as the availability landscape was changing rapidly over the course of the purchase/delivery time frame). All ended well if a little more stressful than necessary.
Date of experience: 16 February 2021
Reply from Gold Survival Guide
Thanks for sharing your thoughts Stacey. Unfortunately during the time of your order there was significantly heightened demand worldwide, so initial estimates on shipping times were not as accurate as they usually are. We appreciated your patience.
I have found my experience with your company to be extremely helpful and informative. Nothing is a problem, you are all friendly and reply quickly, letting me know all that I need to know.
Date of experience: 12 January 2024
Difficult to objectively review as I haven't received my gold as yet. This is no fault of Gold Survival as I requested shipment be delayed. So far the process has been good.
Trust Pilot shouldn't be sending review requests until confirmation that the product has been delivered.
Date of experience: 20 March 2023
Reply from Gold Survival Guide
The review requests are automatically sent after a set period of time from order. So in your case it will have been too early. You are able to come back and edit this review after receipt of goods.
Although I have already purchased some gold, I am increasingly enjoying gaining more knowledge about this area of interest/investment. For this reason I am grateful to Gold Survival guide and their emphasis on education. One thing i like about GSG is their oft-repeated reminder that it's not really possible to totally predict what the future holds - I think this is a healthy theme. Looking forward to learning more.
Date of experience: 10 June 2020
I bought 10oz of Silver just to test the waters. It was a piece of cake to do and when I saw on the invoice I was getting my Silver from Morris & Watson in Auckland I knew they were legit as I had picked up from that company as Courier driver years ago.
It says on your invoice the estimated date of delivery and they were spot on considering I live in a Rural area in the Bay of Plenty. I'll be getting some more when I have the funds.
Date of experience: 20 May 2021
Reply from Gold Survival Guide
Thanks for sharing your experience Rod, It can be hard to guess the arrival date especially when on rural delivery so glad that it arrived on time. We look forward to working with you again.
Great response from team when questions are asked. Regular topical info tailored for my knowledge level. Overall really easy to deal with
Date of experience: 17 November 2023
Honestly, I expected more from this. My $6k worth of gold turned up in a shabby old cardboard box, not signed for and simply dumped at my office. I didn't feel as if I was being given advice although I asked for it specifically. I reckon I could have had the exact same experience going direct to the refinery which I will do next time.
Date of experience: 23 June 2020
Reply from Gold Survival Guide
Sorry to hear that the courier just left this without a signature. This is not the service that is paid for as all orders are sent with "No Authority to Leave" and should only be left if they are signed for. Rest assured the order is covered by insurance until you sign for it. They are sent in plain cardboard packaging so as not to draw any attention to them. So unfortunately it seems it also got a bit beaten up while in transit. Sorry the delivery was not up to standard. Unfortunately during the Covid "Contactless delivery" that has become the norm for most types of goods, has resulted in some drivers not following instructions for the signature only deliveries.
Good experience. Only issue was the metal didn't arrive when indicated by email. It arrived the next day which we were trying to avoid as I was out in the PM. No harm done in the end, it's just that i left a voice message and didn't hear back about confirmation of when I should expect delivery.
Date of experience: 25 July 2019
Reply from Gold Survival Guide
Sorry that the delivery had a slight delay. We'll look into why you didn't receive a response to your voice message with our supplier. That shouldn't happen. Our apologies for that.
Always get great service from David and like dealing with him which I have done for a few years now. I will continue to do so if and when I decide to purchase more precious metals.
.
Date of experience: 16 February 2021
As a first time customer I was a little apprehensive about buying precious metals online. I needn't have been. The customer service was second to none. The communication was outstanding and I was kept informed as to what was happening throughout the whole process.
Date of experience: 23 March 2023
Reply from Gold Survival Guide
Thanks for your review Neil. Much appreciated.
David and team provides prompt, trustworthy service and always willing to go the extra mile to advise and educate you on precious metal investing. Despite delays during the Covid lockdowns, they were in communication throughout to smoothen delivery. Would highly recommend for friendly, personable service plus they'll match the price you find elsewhere.
Date of experience: 26 August 2020
Reply from Gold Survival Guide
Hi Dany, Thanks very much for sharing your experience. And thanks for your patience during the delays due to the lockdowns. It was a pleasure doing business with you.
The purchase of gold and silver came to a satisfactory conclusion, but communication during the process could have been a lot better. The purchase process took at least three weeks, during which time we had transferred our payment but heard little from our agent re where things were at, despite prompting. Although we felt it would all turn out ok, the silences created some anxiety, given there was a considerable sum involved.
Date of experience: 16 February 2021
Reply from Gold Survival Guide
Thanks for sharing your honest feedback Andrew. Sorry we didn't live up to our usual level of communication in your case. This was at a time of particularly high demand, so suppliers were having trouble keeping up with demand and were slower than usual to update us on how some orders were progressing. We're currently working on some systems with suppliers to improve this communication.
Hassle free, honest, personable team who always responded to questions.
Nothing was a problem, so we are very happy and will definitely use the team again.
Date of experience: 20 June 2023
Reply from Gold Survival Guide
Thanks very much for taking the time to write a review. It was a pleasure dealing with you too.
My recent transaction with gold survival was faultless. David provided the best quoted price and backed it up with great service. I wont look elsewhere for my next purchase.
Date of experience: 10 February 2019
Reply from Gold Survival Guide
Thanks for your feedback. Glad we were able to beat the price offered elsewhere. The fact that we can source from multiple suppliers onshore and offshore gives us a great advantage to find the best price for our clients. We look forward to assisting you again.
I've been dealing with David Deutsch and found him to be very knowledgeable and trustworthy. The prices are very good with prompt delivery and outstanding communication.
Date of experience: 06 March 2024
