Gigabit IQ Reviews

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4.5

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Rated 5 out of 5 stars

Family safety online

I have never really paid attention to what my broadband provider gave me, but the Gigabitiq team were so thorough and talked me through everything. I love how easy it is to use the app. The family safeguard is amazing, it's so easy to use and I can block certain websites and apps that the children are too young for. You have just made my children safer online so thank you.

Date of experience: 02 November 2024

Reply from Gigabit IQ

Many Thanks Amber for your excellent review. We're so pleased that your are protecting your kids online with our award winning Gigabit IQ FamilyGuard+ feature. Remember to check our YouTube for any features and how-to-guides for protecting your kids online, with our latest features!

Rated 5 out of 5 stars

Gigabit IQ has been fantastic

Gigabit IQ has been fantastic! The internet speed is consistently fast, which makes streaming and working online a breeze. Customer service is responsive and helpful whenever I have questions. Prices are reasonable with no hidden fees, and overall, I’m really happy with the reliability. Highly recommend!

Date of experience: 04 November 2024

Reply from Gigabit IQ

Many Thanks Aleem for your 5 Star Review! We're very happy that you are enjoying the blazing gigabit speeds, and you value our UK based customer support! Many Thanks for your positive comments!

Rated 2 out of 5 stars

Promises promises…

They used a government gigabit voucher from my business worth £1500, that I gladly made use of when they said they would take account of it in the level of service they would provide, but then didn’t. I could have used the personal voucher, worth a lot less (£250?) and saved my business one for when I move house but they clearly were after the higher amount. They went back on what they promised.

Date of experience: 02 June 2024

Reply from Gigabit IQ

Dear Andrew,

We explained the situation in October 2022, when you raised this to us, and when you got your service connected.

The gigabit voucher scheme is to support the providers to build out full fibre infrastructure to areas. Grayshott Gigabit qualified for the gigabit vouchers to incentivise us to build full fibre as there were no providers in the area building prior to us committing to build.

The vouchers do not go to the individual ("i could have used") but to the provider that is risking the commercial aspect to build fibre in rural areas. The voucher goes against the premise, so if you move to another area that still has vouchers, you can use another voucher - note the voucher value is the same for residential or business.

We hope you have been enjoying the service for past 18 months, if you have any support queries, please do not hesitate to contact us at anytime. We thank you for your review.

Many Thanks,
Grayshott Gigabit Team

Rated 4 out of 5 stars

moving from B.T to Gigabit Broadband…

moving from B.T to Gigabit Broadband was quickly and efficiently done . Excellent speeds now , no interruptions . The printer was not picking up immediately after installation . but Mike came round next day and resolved the problem very quickly .

Date of experience: 22 September 2023

Reply from Gigabit IQ

Many Thanks for the great review Jeremy. We're glad that you had a seamless transition from BT to ourselves, and you are enjoying our excellent UltraFAST speeds in comparison.

Also, we're happy to support customers with our value added Managed Wi-Fi service, in your case getting your printer connected to our router. Note, some printers use an older version of security (WPA or WPA2), whereas our Blast Wi-Fi 6 router defers to the latest standard of WPA3, which provides more encryption to support customers against hacks & cyber threats. In your case, we amended the security settings to get your printer online, and we're pleased that we were able to resolve the situation as part of our excellent local support from our engineer, that you will not find from BT, Gigaclear, or any of the other virtual service providers.

We hope to continue to improve our service, and check for printer connectivity in other customers as well, so we thank you for bringing this to our attention. We hope to continue to serve you in the best possible way!

Many Thanks once again,

Georgie
Grayshott Gigabit Team

Rated 4 out of 5 stars

Brilliant customer service, reasonably priced and it works!

I spent a lot of time faffing about, wondering whether I wanted to give up my landline (or pay separately for one) and where I wanted to router and its accompanying bits to be. Grayshott Gigabit were nothing but kind and patient and helpful. The installation went well. There was a change of date because they needed a cherry picker to sort the connection to my telegraph pole, but I was notified.

I like the fact that do not put up their prices mid-contract and almost the best part about it is that you can get straight through to them on the phone. No odious multiple choice options, just one number and straight through. Also, they are a local company who care about the community they are living in. They’re not here just to make huge amounts of money for their investors by giving cheap introductory prices and then hiking prices dramatically as that offer ends.

I have given 4 stars because I struggle to get a signal in my bedroom. (I am in a bungalow so it’s down the other end from the router.) I knew this might be the case but it seems odd that sometimes I can and sometimes I can’t. I could get a booster, but Grayshott Gigabit like you to pay monthly for theirs so they can monitor your use for problems. This option is quite expensive compared to purchasing one, although I realise some of the cost if for the monitoring.

I am more than happy to recommend this broadband supplier. What they do works and any time you need to call it’s more like talking with friends. (And I haven’t missed the landline except when I’ve put my phone down somewhere and I need to call it to find it!)

Date of experience: 04 December 2023

Reply from Gigabit IQ

Thank you for sharing your experience of Grayshott Gigabit. Your insights are really valuable to us.

We're thrilled to hear that our team was able to assist you with patience and helpfulness throughout the decision-making process and installation. Ensuring that our customers feel supported and informed every step of the way is a top priority for us.

We apologise for the change of installation date due to the requirement for a cherry picker, but we're pleased that you were promptly notified.

Your appreciation for our commitment to fair pricing, transparency, and customer service means a lot to us. We're dedicated to providing reliable service without any hidden surprises.

Thank you again for taking the time to write a review.

Rated 5 out of 5 stars

5 Star Support

I have been with Grayshott Gigabit for the past two trouble free years but today I woke up to no internet. A quick call to the support number and within 10 minutes an engineer was at the door with a new router, I was back up and running in no time at all. Other suppliers might be a few quid cheaper, I don't know, I haven't looked, but this type of local support when you are working from home is priceless.

Date of experience: 15 July 2024

Reply from Gigabit IQ

Thanks so much Dan, for this fantastic review - we really pride ourselves on our after care support, and really value your feedback of our support team!

Rated 5 out of 5 stars

…Good job GG

Having waited more than 3 months for another company to install our broadband we were delighted that GG could do it within a week! Installers were polite and got the job done quickly and M even popped round afterwards to check we were happy. Good job GG!

Date of experience: 03 July 2024

Reply from Gigabit IQ

Many Thanks Valerie for your kind review. Our value is that we are local and keep to our commitments for installation timeframes as opposed to other national fibre provider who have a poor record of installations locally & nationally. Great to thank our local team led by Mike, who we are very proud to have running our installations & support team. Many Thanks once again, for your 5 star review!

Rated 5 out of 5 stars

Fast reliable speeds from a great team

Fast symmetrical broadband speeds, that are very reliable when certain other vendors aren’t disrupting the cables!

The great thing with GG is the personal care though. After decades of dealing with faceless BT it is so refreshing to get to know people by name and build connections.

Date of experience: 14 March 2024

Reply from Gigabit IQ

Thank you for sharing your experience of Grayshott Gigabit. We are delighted to hear that you are enjoying the fast symmetrical speeds and reliability of our service.

Your comments regarding the personal you have received from the Grayshott Gigabit team are very much appreciated. Building relationships with our customers is at the core of what we do. We believe that understanding your needs and preferences allows us to tailor our services to better meet your expectations.

Thank you for choosing Grayshott Gigabit as your broadband provider.

Rated 5 out of 5 stars

Super fast service and broadband …

At 9pm last night our new puppy chewed through our cable for our internet. I quickly fired off an e-mail to customer services and got a response that evening. Even better was, by 9:30 am we were back up and running after a new cable was dropped off by an engineer. This agile service is incredible, and better than you get from the established big companies. Excellent service by a local caring team.

Date of experience: 04 January 2024

Reply from Gigabit IQ

Many Thanks Nick, for your review. We're proud of our amazing local support, and hope to continue to serve you with our super fast support service & lightning fast broadband!

Rated 3 out of 5 stars

System works but installation was rough…

System works but installation was rough and shoddy.

Date of experience: 16 November 2023

Reply from Gigabit IQ

Dear Dr Pell,

Many Thanks for your review, we really appreciate the feedback. As your installation was around 8 months ago, we took your feedback then, and amended some of our installation practices to improve our subcontractors and their performance. Many Thanks for the feedback, and glad to see that your system has been running without any faults since that time, and with the speed you have in your service tier.

Kind Regards,
Grayshott Gigabit Team

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Speed now 3 times more than what we had and all devices working seamlessly.
We had a problem connecting to some of our older devices, but these were resolved easily with a home visit.

Date of experience: 02 May 2024

Reply from Gigabit IQ

Many Thanks John.

We're really glad to get you connected after all the issues you had waiting with Gigaclear and their failed attempts when you were with them directly. We pride ourselves on the service, and were even able to get you connected with our Wi-Fi dongle, in the period you were waiting for our service. Please don't hesitate to contact us anytime, we're keen to support you in any way we can.

Many Thanks again,

Grayshott Gigabit Team

Rated 5 out of 5 stars

Really pleased with our fibre internet

Really pleased with our fibre internet. Excellent download and upload speeds. What we are most pleased is the WiFi coverage and speeds. A game changer for our family now we have Gigabit Internet, no more buffering! Thank you Grayshott Gigabit for bringing fibre to our area!

Date of experience: 08 January 2024

Reply from Gigabit IQ

Thanks Max, great to see that you are enjoying the service. Glad you are getting Gigabit symmetrical speeds. We try and provide the best experience possible, so thank you!

Rated 5 out of 5 stars

Grayshott gigabit have been excellent…

Grayshott gigabit have been excellent throughout the process of switching from our previous provider . Everything was completed without any problem and the staff are excellent friendly and professional. The installation team were competent,knowledgeable and their work was carried out to the highest standard .
We have had no problems at all with connection and find the upload and download speed outstanding. All in all a great move and very affordable prices too

Date of experience: 05 June 2023

Reply from Gigabit IQ

Thank you very much for taking the time to share your wonderful experience with Grayshott Gigabit. Your glowing review truly made our day, and we're thrilled to hear that your transition from your previous provider has been seamless and satisfying.

Rated 5 out of 5 stars

Great product, excellent service

The product is great. Prices good too. Fibre to the house is much quicker and multiple people can us without any lag or buffering.
The service they provide is excellent, any problems and they really are proactive in solving these issues. Would highly recommend.

Date of experience: 07 February 2024

Reply from Gigabit IQ

Many Thanks Nick, for your excellent review. Much Appreciated!

Rated 4 out of 5 stars

Great local company

Very quick, very helpful and polite and even cleared up afterwards.

Date of experience: 12 March 2024

Reply from Gigabit IQ

Many thanks for your kind review. We appreciate you sharing your experience of Grayshott Gigabit.

Providing quick and helpful service while maintaining a polite and courteous demeanor is a top priority for us, so it's wonderful to know that we met your expectations in this regard. We always strive to go the extra mile for our customers, and it's incredibly rewarding to hear that our efforts were so appreciated.

Rated 5 out of 5 stars

PROFESSIONAL TEAM

This was a simple and straightforward request for a fast Internet instalation. The line to a pole across the road was installed several weeks ago. The company that installed the line then fitted a line to my house ( ten days after it should have been fitted). Grayshott Gigabit then tested the line and found that the speed was nowhere near the expectation, so another line was fitted. Gigabit were then able to install the in-house wiring and modem. Unfortunately the other company's junction box wouldn't work, so further delays entailed, until eventually Gigabit were able to supply the promised speeds.
Throughout the installation the Grayshott Gigabit team were constantly trying to get the other company to fulfill it's obligations. They were unfailingly friendly, polite and hard working. The house was always kept tidy around the workplace. Despite the problems caused by a third party, Gigabit did exactly what was needed, and have stayed in touch to ensure that everything is working well.

Date of experience: 22 February 2024

Reply from Gigabit IQ

Hi David,

Really appreciate your fantastic & candid feedback. Part of the challenge we face with Gigaclear (3rd party provider) is that their installations as so many reviews online pertain to can be hit & miss, which also affects us as the ISP. This is where we add value versus other ISP's, as we have build experience as an owner of an FTTP network ourselves, and so can challenge Gigaclear where they fall short in terms of our expectations and your expectations.

Glad all is working well, part of our value is the managed Wi-Fi capabilities we offer, and that sets us apart from not only Gigaclear but the majority of ISPs in the industry today.

Again, many thanks for the feedback of our value.

Much Appreciated,

Mashood
Grayshott Gigabit Team

Rated 4 out of 5 stars

Apart from not (even yet) tidying up…

Apart from not (even yet) tidying up the cables along the front wall of the building everything was fine.

Ted

Date of experience: 06 July 2023

Reply from Gigabit IQ

Dear Ted,
Many Thanks for your review, we thank you for the feedback. Kindly, as mentioned some time ago, you asked us to tidy the legacy Openreach cables on your building, which we are not allowed to touch as they are not our cables. We are only responsible for our own fibre optic cables, which are neatly installed. Many Thanks, Grayshott Gigabit Team

Rated 5 out of 5 stars

Grayshott Gigabit excellent…

Grayshott Gigabit is an excellent provider. We have had very good service and only once needed someone to come and sort out our mistake with the equipment. They came the same day and checked everything over and we are very satisfied

Date of experience: 01 November 2023

Reply from Gigabit IQ

Dear Diana,

Really appreciate your fantastic review of our service. Great to serve you, and glad that you found our local support 5 stars, as that is what we pride ourselves to provide.

Many Thanks for your excellent comments,

Kind Regards,

Georgie
Grayshott Gigabit Team

Rated 5 out of 5 stars

Again great service ..

The recent storm brought down the fibre cable .. The folks were quickly on the case, clearing the tree and reconnecting us to the outside ..
Thanks for the speedy service in miserable weather ..!!
Great company that support the local community ..

Date of experience: 23 January 2024

Reply from Gigabit IQ

Many Thanks James for a wonderful review. Great to be able to serve you, even during these stormy conditions in adverse circumstances! Many Thanks!

Rated 5 out of 5 stars

Very pleased

We received a friendly and efficient service before and during connection. We have now had Grayshott Gigabit for 6 months and it has run quickly and smoothly at all times.

Date of experience: 02 April 2024

Reply from Gigabit IQ

Many Thanks for the excellent review. We're very happy you are enjoying our service for the last 6 months, and it has been meeting your expectations & experience! Also many thanks for the great feedback of our installation & post sales customer service, which we pride ourselves to offer a different class of service from the national providers.

We hope to continue to serve you with a 5 star experience.

Kind Regards,

Georgie
Grayshott Gigabit Team