4.4
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Do not buy from this company as they are a fake organisation being run by a silly charlatan founder who goes by the name Mashood. You can Google him on Company House website. The company itself was founded last year 2024 and do not have the infrastructure to run a telecommunications company with proper customer service. Save your money and steer clear from this company! I have also reported the company to authorities for further investigation into their operations.
Superb, reliable service at great value from a friendly, helpful team. Very happy to recommend. A+++
If I could go for 10 stars, then I would.
Everything has been perfect, an internet fibre dream.
From my initial contact, through to now it’s been a perfect relationship.
GigabitIQ’s (Grayshott) OTT service has indeed been OTT.
My installation ran like a dream, with Mike on site overseeing at all times.
Human responses to my emails have been quicker than an automated out of office.
Follow up site visits from Mike have been prompt, very helpful and nothing short of perfect.
The Security and Parental controls available via the GigabitIQ App are pure brilliance, I finally have a child proof solution and one that blocks VPNs as well.
My internet speed is faster than I could have ever wished for and with the Mesh set up we can wi-fi throughout the house.
My experience to date has been 100% perfect. This company are like no other company I have dealt with in years (likely ever), they will blow any ISP out of the park..
Don’t look any further, don’t hesitate, once you have full fibre (FTTP) with these guys, you will be super happy. Working from home and internet happiness has taken on a whole new speed meaning. And the kids no longer complain of laggy wifi when gaming.
Thanks team for everything and I look forward to continuous brilliance from your company and from my wizzy fibre..
Love it..
Cheers Carl.
They used a government gigabit voucher from my business worth £1500, that I gladly made use of when they said they would take account of it in the level of service they would provide, but then didn’t. I could have used the personal voucher, worth a lot less (£250?) and saved my business one for when I move house but they clearly were after the higher amount. They went back on what they promised.
Welcome to Gigabit IQ, the UK’s Safest Internet Service Provider. At GigabitIQ, we’ve made your Internet Experience not only Faster with our full fibre service but more Intelligent with the Award Winning managed Wi-Fi service, as well as being recognised as the Best Rural Internet Service Provider in the UK in 2024! Our Ultimate Wi-Fi provides enhanced award winning parental controls to keep your kids safe online with advanced content filtering to block harmful content through our FamilyGuard+ feature on our Gigabit IQ App. Block/Limit Social Media, Set up ages based content controls to protect kids for content based upon their ages, Block Websites, Get YouTube/Google/Bing Safe Search enabled & Block/Limit VPN's so that kids can't bypass parental controls. And our CyberGuard+ feature protects your devices against web threats, viruses, malware & hacks, giving you peace of mind. We offer No Quibble Wi-Fi Support, with our best in Class Managed Wi-Fi service, via our own Gigabit IQ Mobile app with features such as Parental Controls, Quality of Service, Network Protection. Try our Wi-Fi optimisation service, which we offer to existing customers or our non-broadband customers. We can check your Wi-Fi coverage, identify legacy devices that may be causing issues on your network with interference or high signal noise, connect any problem devices like Sky TV, Sonus and legacy printers, and do a full site scan & speed test to ensure you are getting optimal coverage with your Wi-Fi. Contact us for a better, easier & hassle free internet experience! Gigabit IQ – Speed You Need, Safety You Trust Choose The Provider Who Cares!
1 London Road, GU26 6AB, Hindhead, United Kingdom
4.4
51 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Super good service. Very efficient from start to finish.
Quickest Internet speeds I have ever experienced.
Would recommend.
Date of experience: 23 February 2024
Reply from Gigabit IQ
We are delighted to hear that you are happy with our service and very much appreciate your comments on experiencing the quickest internet speeds with Grayshott Gigabit. Thank you.
Date of experience: 23 February 2024
Reply from Gigabit IQ
Thank you for your 5 Star review. We pride ourselves on our Customer Service so your comments about our "lovely helpful team" are really appreciated.
Straightforward installation, no fuss, friendly and helpful staff. Excellent speed and reliability. No issues since changing from our previous supplier - and we've streamed Sky into 3 rooms with no problem at all. Would thoroughly recommend using this local business.
Date of experience: 08 June 2023
Reply from Gigabit IQ
Thank you for your 5 Star review. We very much appreciate you sharing your experience of Grayshott Gigabit and are happy to hear that your experience has been so positive.
Great local company who have reliable fast broadband.
On odd occasion we have had a question, response has been speedy and good quality.
Date of experience: 20 February 2024
Reply from Gigabit IQ
Thank you for sharing your experience of Grayshott Gigabit. We are delighted to hear that you are enjoying the fast speeds and reliability and that our customer service team have responded swiftly to any questions you have had.
The product is great. Prices good too. Fibre to the house is much quicker and multiple people can us without any lag or buffering.
The service they provide is excellent, any problems and they really are proactive in solving these issues. Would highly recommend.
Date of experience: 07 February 2024
Reply from Gigabit IQ
Many Thanks Nick, for your excellent review. Much Appreciated!
For years we have struggled for wifi around the pottery, but since installing Grayshott Gigabit along with the boosters we now have full signal through out the site and I couldn’t recommend it more.
Date of experience: 08 February 2024
Reply from Gigabit IQ
So Glad to have helped out one of the oldest & largest businesses in Grayshott with our Full Coverage Business Wi-Fi MESH Solutions, providing Gigabit speeds to your employees, and patrons. Thanks so much for your custom.
The recent storm brought down the fibre cable .. The folks were quickly on the case, clearing the tree and reconnecting us to the outside ..
Thanks for the speedy service in miserable weather ..!!
Great company that support the local community ..
Date of experience: 23 January 2024
Reply from Gigabit IQ
Many Thanks James for a wonderful review. Great to be able to serve you, even during these stormy conditions in adverse circumstances! Many Thanks!
At 9pm last night our new puppy chewed through our cable for our internet. I quickly fired off an e-mail to customer services and got a response that evening. Even better was, by 9:30 am we were back up and running after a new cable was dropped off by an engineer. This agile service is incredible, and better than you get from the established big companies. Excellent service by a local caring team.
Date of experience: 04 January 2024
Reply from Gigabit IQ
Many Thanks Nick, for your review. We're proud of our amazing local support, and hope to continue to serve you with our super fast support service & lightning fast broadband!
Great service, quick response to an issue, being local they were able to pop round and resolve. For the most part the broadband service is very fast and extremely reliable.
Date of experience: 10 January 2024
Reply from Gigabit IQ
Many Thanks Chris for your review. Great to serve you, please don't hesitate to contact our support anytime, our value is that we are local and can support much faster than the larger providers who have no local support.
Really pleased with our fibre internet. Excellent download and upload speeds. What we are most pleased is the WiFi coverage and speeds. A game changer for our family now we have Gigabit Internet, no more buffering! Thank you Grayshott Gigabit for bringing fibre to our area!
Date of experience: 08 January 2024
Reply from Gigabit IQ
Thanks Max, great to see that you are enjoying the service. Glad you are getting Gigabit symmetrical speeds. We try and provide the best experience possible, so thank you!
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