Hyperoptic Full Fibre Broadband Reviews

Anthony was fantastic! He arrived on time and displayed a high level of professionalism throughout the job. He completed all the work efficiently and ensured everything was done to a high standard.

Not only was the workspace left tidy, but Anthony was also polite, helpful, and went above and beyond to assist with any questions or concerns I had. His courteous attitude and willingness to help made the experience seamless.

Date of experience: 24 December 2024

I've been with hyperoptic for a few years now and I've been very happy with the Internet as there has never been any major problems with it. Whenever there has been a problem there has always been somebody to call who answers very quickly and can speak good English and is easily understandable. They customer service is very professional and courteous which know how to look after existing customers when they would like to renew their existing contracts. I can whole heartedly say that they are the best Internet provider in the UK.

Date of experience: 21 December 2024

Professional and fast service, you can speak to someone you can actually understand and they will do their upmost to help you with address any problems and enquiries. Hyperoptic know how to look after their existing customers while renewing their contacts. All in all, they are the best ISP in my opinion and I will be their customer in the future.

Date of experience: 22 December 2024

I spoke with Natasa at the technical team yesterday and she was extremely helpful. I had issue with the reception in my flat and she went above & beyond to help me out . She fixed my connection issue.

Date of experience: 24 December 2024

Just had Ishmael come on Christmas Eve, and what impeccable service. Greeted us with the biggest warm smile. He fixed the issue within minutes- no surprise as he clearly knew his craft well.

Amazing service and honestly the nicest engineer we have ever had. He is a credit to the Hyperoptic company.

Meera and Raj

Date of experience: 24 December 2024

What a joke
Put an order through, waited patiently. Called to chase was given an update, waited some more now beyond their 10 days installation window. Then get a random notification that order is cancelled. But who? Emailed requesting an explanation no response in three days despite them stating they will respond in 12 hours.

If you can’t hold up your end don’t bother scouting for business in the area.

Date of experience: 21 December 2024

This is my 2nd review for Hyperoptic and I would like to thank you the staff, who is Milos Markicevic, from Hyperoptic. He not only introduced a value plan for me to upgrade and also explain everything clearly. Thank you very much!

Date of experience: 23 December 2024

Have been a client for some time and had a problem moving home (and bringing my connectivity with me). Some delays dealing with the request but today I got through to Filip Bertran and he managed to solve the issue. Finally I have internet back. Thanks a lot Filip and the rest of the hyperoptics team, well done.

Date of experience: 23 December 2024

The engineer was great today . Just got on checking everything ,inside and outside to reconnect the internet . He was thoughtful coming in and out of my property and considerate . Carried out tests making sure everything is working . Very happy with great service- Kate customer Northamptonshire

Date of experience: 24 December 2024

Fantastic customer service from sales advisor Yogi, helped me sign up and find an excellent deal for 1gb. Thank you again Yogi.

Date of experience: 24 December 2024

Martin and Eugene were superb. Answered all questions, finished the install in record time. No trace of them having been here. No mess, just great speeds and coverage with the added Minihub.

Date of experience: 23 December 2024

I moved into a new house a year ago and Hyperopic was already installed by the house builders. I was a bit skeptical but decided to sign up and give them a try. The internet has been flawless from day one. It's extremely easy to set up and with 8 people living in our home and multiple devices all connected at the same time it has not missed a beat. I would like to thank Theo who has just done me a cracking deal for my second year. He was efficient, friendly, and got everything sorted in a flash. Well done Hyperopic, great service all round ��

Date of experience: 23 December 2024

Had our fibre installed by Dwight Jr who was great. He sorted the installation quickly and smoothly. We’ve had problems getting solid internet here in the past but we now have full speed fibre.

Date of experience: 11 December 2024

A sold reliable conection over many years now via leased BT Outreach fibre.Fast, low contention , low ping, If there is planned outage you get an email first, never lasts longer than a few minutes. The WiFi easily reaches every corner, no need for extenders. Customer service 24 hours ! Friendly patient & very professional, minimal waiting time to answer the phone.

Date of experience: 18 December 2024

Initially my wifi wouldn't activate. However they had a service man round within a day at a time that was convenient for me and they sorted any issues. Communication was excellent and easy to deal with customer service. WiFi is running smoothly and at a competitive price

Date of experience: 19 December 2024

I would like to Comment on the Excellent Customer Service provided by Abdi, Daniel and Wayne. So professional Clear speaking and just all round polite and helpful Advisor.
A true asset to your company.

Date of experience: 23 December 2024

- Hyperoptic attempted to send me the router but failed to include my address on the package
- Royal Mail returned it to the sender
- They activated my service and started charging me, claiming the router had been delivered
- I called customer service to cancel and was assured there would be no charges since I was within the cooling-off period
- Despite this, they sent me an invoice for a "monthly service charge"

Date of experience: 17 December 2024

Hyperoptic router and house connection were pre installed awaiting local capacity. Rang up to check progress and Vladimir Potic was very helpful. He confirmed it had just been enabled and could be made live. Had received two deal offers and he checked both and advised on the best one. Service set up quickly and efficiently with great explanations and then passed to install team. A few questions on the router and wall connector and all live at 500mb and working well at a great price. Thank you.

Date of experience: 17 December 2024

Been back and forth with a customer service "advisor" for over a week, as WiFi speed has gone from around 600mbps to around 200mbps, advisor is claiming he/she (Vukasin Tabakovic) cannot help unless I get a laptop and test the speed via ethernet, which I find very unreasonable. I shouldn't have to buy a laptop just to get customer support. I asked for it to be escalated to a supervisor, he/she didn't. I asked to speak to someone else, and he/she replied saying the case is now closed "as per you request", which I didn't request. He/she said he/she is unable to offer me any further support, and then claim he/she never said that (I have email evidence). Very poor service.

Date of experience: 23 December 2024

Vladimir Zmukic helped us with move home process and everything was so smooth and easy. Thanks again for great service Vladimir and Hyperoptic.

Date of experience: 25 December 2024