Igenix Reviews

388  Great
TrustScore 4 out of 5

4.0

In the Appliance shop category

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Rated 5 out of 5 stars

Igenix IG3711BL - Good, solid piece of kit

Can't go far wrong with it, really. It's a small fridge that does what it says on the tin. I use it to store my drinks and the occasional cold food, to which it does that perfectly fine. I have mine stood by my bed and use the top as a bedside table!

So if you're looking for a mini fridge to store your drinks in, really, you can't go far wrong with it. The only negatives I will say is that the freezer is not really man enough to store frozen foods, but for making ice, it's just fine. As well as that, the compressor will turn on and off with a very loud click, but it doesn't run all the time, and when it does, it is quiet. I'm already used to it, and I suspect it will bed in overtime. So be ready to get used to the noise if you have it in your room.

As for Igenix as a company, I think I paid a fair price for the item (£80), the delivery was nice and quick, instructions for my product were nice and easy to understand, and registering my product was a five minute affair. I would buy another appliance from them again.

Date of experience: 07 January 2025

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Was easy to order

Was easy to order, delivery was next day and delivery man very helpful, and so far working perfectly. Looks good too. Thank you

Date of experience: 23 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Effective!

In nee, the company delivered very quickly. In delivery had been a small accident so some damage was on the product.
After calling to them, they gave a small compensation, and we all were happy.

Date of experience: 04 January 2025

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 1 out of 5 stars

Driver was rude and didn't help to put…

Driver was rude and didn't help to put these small fridges in side our porch , I will try to avoid buying from anywhere where you're using this stupid divert drivers

Date of experience: 04 January 2025

Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

A quick warm up in cold weather

Igenix Halogen Heater, 2 Bar Quartz 800W. Delivery was prompt. Product gives off a lot of heat and warms up a small room quickly. Reasonable purchase price. I am pleased with the heater and though I would not run it continuously in place of central heating, it is ideal for a quick warm up.

Date of experience: 30 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

I recommend this product …

I have just purchased this product for 3 weeks now and everything seems very lovable at the moment. It doesn't make noise at all ,that's one aspect i love most

Date of experience: 18 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Quick and easy delivery

Quick and easy delivery. The heater is really good, powerful and very smart. Easy to fit and to connect to the app.

Date of experience: 03 January 2025

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Good customer service

Excellent value product, and when I had a small delivery issue, their customer service was spot on.

Date of experience: 31 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 4 out of 5 stars

I would have given 5 stars as my…

I would have given 5 stars as my freezer was a good price with free delivery which was quick. I was disapointed on unpacking it had 2 dents at the rear but i contacted customer services who said i could return free of charge or if i was happy to keep i could get 20% discount which i opted for as the dents were at the rear and did not effect the performance. It did not impact on the 2 year warranty either. So all in all a good service

Date of experience: 20 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Lovely little heater

Lovely little heater. Cheap to run.
Excellent price and delivery service.

Date of experience: 30 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 4 out of 5 stars

Quality catering urn

Easy to order and find the right equipment. Payment and paperwork was fairly straightforward.
Only slight disappointment was in the delay in delivery.

Date of experience: 12 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Our old Coffee Maker died on Saurday…

Our old Coffee Maker died on Saurday morning, went on line to order it's replacement - it was here on the Monday !

Fabulous service, well done.

Date of experience: 07 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 2 out of 5 stars

product was insufficiently packaged

product was insufficiently packaged, as a label was just stuck onto the actual box, and it wasnt placed inside another box . therefore there was no protection, and the product was damaged during delivery. After sending an email about the damaged goods, it took them 2 days to respond. I then had to stay in all day on a specified day to wait for a collection. And only once they had the faulty one back, would they send out a replacement. The replacement arrived with a massive dent in the box, but luckily the product was not damaged. this too was not in any additional packaging. If Id know it wasnt going to be packaged very well, I would have bought it elsewhere.

Date of experience: 09 December 2024

Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

This freezer is simply amazing

This freezer is simply amazing, it does the job & there's plenty of spaces to store your freezer goodies

Date of experience: 23 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

placed two separate orders to two dehumidifiers

I had bought a dehumidifier myself 18 months ago and very happy with it. I placed two separate orders for two further ones to two locations for family members. One went well, the other went missing whilst with the courier, Ashleigh from Igenix was very helpful and helped sort it out. Both happy with purchase

Date of experience: 19 November 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 1 out of 5 stars

Poor Service

Customer service lied about the delivery, I’ve waited 1 week while they told me I should be delivered next day after placing the order .. Never be delivered and cancelled the order to be refunded. I’m still waiting my money back !!!!

Date of experience: 13 December 2024

Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 1 out of 5 stars

You have sent 3 units one after…

You have sent 3 units one after another, but all damaged.

The quality of your goods are way below standard expected by us as a customer.

The whole episode is completely unacceptable

Date of experience: 29 November 2024

Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 4 out of 5 stars

Under Counter Freezer

Freezer was as described and website easy to navigate. Only negative was I paid for next day delivery which never happened however this was the courier.

Date of experience: 20 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Good product speedily delivered at excellent price

Product was exactly what I wanted, the price was better than in the chain, it was delivered very quickly. No complaints.
Edited after using the 1.5l deep fat fryer a few times.
In my lifetime I've owned many deep fat fryers and they all end up being quite gruesome regardless of the fancy features they have. This time I've opted for simplicity. Elsewhere I purchased a 3 litre green oil storage container with a filter and screw lid for keeping the oil between uses, no mess no smells. The fryer comes apart, the bits that get messy, the basket (after detaching handle) and the oil container go in the dishwasher, the rest is easily cleaned as necessary. I place it on the hob under the extractor fan to remove the steam and smells.
This 1.5l version is large enough to cook chips for the two of us. Crinkle cut, well washed and dried, 5 minutes at 170 produces dry, soft inside slightly crispy outsides proper golden chips, much better than the air fried chips we've been eating for years. As the air fryer took 22 minutes I'm not sure it used less electricity as this one heats rapidly and takes just a few minutes.
Very happy with our real chips.

Date of experience: 04 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)


Rated 5 out of 5 stars

Ideal

Fast delivery and ideal product and price

Date of experience: 23 December 2024

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)