Good car insurance company.
This is the first company that has actually reduced my annual premium.
If thats because I have a Black Box fitted then that's a good thing.
Date of experience: 18 September 2024
Company activitySee all
Reviews4.3
5,124 total
Sort:
Issue resolved with one call......
Customer services sorted out an admin issue I had straight away and on one phone call.
Great service.
Date of experience: 05 November 2024
what a bad company
I have built up 900+ miles bonus and now they are not doing motor insurance anymore what a waste of trying to drive better also they were too pricey.
Not to notify you until 21 days before your renewal date
Date of experience: 27 December 2024
Reply from insurethebox
Good afternoon,
Thank you for your review, sorry to hear you are unhappy with aspects of the product we offered and that we can no longer offer you an insurance product in the future. It is correct that we are no longer selling our black box product and we have been informing customers when the renewal would normally be due to allow them enough time to shop around for alternative cover.
If you would like to raise your concerns further, we can log a complaint for you and investigate if any failings in process have occurred, if you would like us to do this, please reply to complaints.service@insurethebox.com.
Please include your policy number and complaint details within the email and one of our team will reach back out to you.
Kind regards,
Shaun
Everything was done perfectly by the…
Everything was done perfectly by the company and it saves me all the stress and time of comparing prices and calling for deals. This was exceptional and excellent keep it up. Thank you.
Date of experience: 24 August 2024
Straight forward procedure dealing with…
Straight forward procedure dealing with a polite and friendly agent.
Disappointed my JLP credit card was declined. The same as last year.
Date of experience: 13 August 2024
You didn't automatically renew my…
You didn't automatically renew my policy like you said you would. I was meant to drive my son to school this morning, but luckily woke early and read my emails. My son was late for school and if I hadn't read my emails and had had an accident what would have happened.
I have in the meantime received an apology from them and they are seeing what happened. I have already been with them one year, and whilst I didn't need to make a claim, all has been good.
Date of experience: 09 September 2024
Reply from insurethebox
Hi,
Thank you for your review of our services and I am sorry you have had a poor experience.
Generally, when a policy is scheduled for automatic renewal, this is processed 3 days before the renewal date. If this has not occurred as expected, I apologise on behalf of insurethebox.
I have passed your details onto our Complaints Team to review, and they will contact you in due course regarding this matter.
Kind regards,
Billy
insurethebox
Great company
Renewed with this company for the 3rd year.
Always great customer service and always offer a great price .
It’s amazing that you can always speak to a real person too!!
Date of experience: 26 August 2024
It was easy to renew my car insurance…
It was easy to renew my car insurance by just phoning. I did not even bother looking elsewhere as this cover suited me with doing low mileage yearly.
Date of experience: 07 September 2024
Driving Performance
I like the texts received on driving performance, they also have made me aware of keeping to speed restrictions.
Date of experience: 01 November 2024
1st time ever are car insurance went…
1st time ever are car insurance went down !!!! The box in the car works for us as a family.. we compere at the end of each week who is the better safer driver.. we as a family love it. Thank you insurethebox.
Date of experience: 30 October 2024
Had a couple of notes about speeding…
Had a couple of notes about speeding .when on a motorway sometimes you have to go over 70 to overtake wagons.also the highway code states keep your eyes on the road not on you speedo all the time.cars accelerate very fast now.
Date of experience: 19 August 2024
The reason I have stayed with insure…
The reason I have stayed with insure the box for over 8 years, is because they offer so much! They are very friendly, helpful and a great car insurance company!
Date of experience: 21 August 2024
Lovely chat got what we needed to do…
Lovely chat got what we needed to do done. Great customer service. Had a chat about football with him forgot his name but solid guy Newcastle fan.
Date of experience: 12 August 2024
I renewed using the live chat facility
I renewed using the live chat facility, which worked fine, although I would have preferred to talk to someone.
Date of experience: 11 November 2024
The renewal notice came in good time…
The renewal notice came in good time and it enable to check and compare other providers.
It was convenient to renew the insurance, however, opening the mail is a little difficult and require some attention. Overall, I am happy with the service especially the chat line.
Date of experience: 21 August 2024
Great service
Been really helpful and friendly to my inquiry, I'm happy with the service and definitely bewith them for a while.
Date of experience: 17 October 2024
I found they are very helpful and
I found they are very helpful and
Explain every think I asked about
With politeness and patients.
Very happy with my experience.
Date of experience: 02 October 2024
The person I spoke to was so nice very…
The person I spoke to was so nice very helpful I have recommended these to other drives 3 years on still giving me my best qoute
Date of experience: 17 August 2024
My Kia car insurance renewal
Very pleased with the renewal price.
Renewing was very easy apart from my payment not being linked to my policy at first, but all good now.
Date of experience: 18 September 2024
Car Insurance
Great company, with wonderful professional staff. This is the second time I'm using them and I'm loving it
Date of experience: 16 October 2024