insurethebox Reviews

Sure, there's no choice for a young driver...but if you even think for a second that their software is remotely accurate and you have any chance of the promised discounts for good driving..you are deluding yourself. I have twins who are both with insurethebox through different insurance companies. It's basically a random number generator, but always beneficial to insurethebox. Even a 5 year old could see the maths doesn't remotely add up. e.g. Commence another month on a negative score of -5...complete that month with everyday being positive by some margin...and end the month with a score of -10...so all the positive driving makes no difference at all. Plus, the cars are apparently driving to random destinations many, many miles away in the middle of the night, whilst my twins are asleep upstairs (and yep, I'm awake so I might just have spotted them disappearing in the night!)

Date of experience: 05 February 2017

I passed my test at 17 and wanted to get on the road as quick as possible. On my citroen c1 0.2 litre car. They charged me £1600 which was great since other companies were quoting me 2-3000!!
All was well until the renewal policy came up, yes my insurance went down to £550 which is great! However if I wanted to keep my no claims from the first year they were going to charge me an extra £900
Its Ridiculous, the whole idea of having my own policy was to build up my no claims however if you want to do that this is not the company for you.
Like other reviews if you are to speak to an agent they are usually very rude. When I first joined I couldn't see how id been driving on my portal for the first 2 months, I spoke to an agent on the online chat and he very ruddy told me "you're don't get to see that information" sorry sunshine but I'm pretty sure the whole point of the company
So if you want a first year insurer go for it, any longer than that they take the biscuit GET OUT

Date of experience: 28 January 2017

I still can't believe insure the box expect me to pay £2795 premium on top my regular monthly £180 just due to change of my address ..my new home is just 1-2 mile away from previous address..

Date of experience: 16 December 2016

Avoid this company at all costs !

The worst customer service i have ever experienced. Derek Brown (so called claims manager) and "Ali" in claims. Disgusting the way you talk to your customers !

Miss-informed me multiple times. Lack of communication. In-experienced staff.

This is the single worst company I have ever dealt with. Both people mentioned need either training or to find new career paths...

Date of experience: 15 November 2016

Absolutely disgusting all around.
The shocking level of customer service which take 30 minutes to answer, which I can only imagine is because they are answering so many complaints.
I would also like to know how after having a black box put in, and the driver getting green across the board for driving, that you not only increase their premium while and (this is the best part) reducing their miles. How do you have the audacity to do that and then not even inform the driver that's what your doing.
We found out when we got the warning stating that we are half way through our miles.... then you want to charge £250 for 200 miles?!
What is this a damn pay as you go insurance company, it's not like a mobile. I pay an increased amount for less this year.
The company cons, lies and offers no help whatsoever.
I will not be renuing this year, even if I end up paying more elsewhere, I will happily do so as long as I do not have to deal with this company.
I have of course made sure my large network of connections know what sort of company this is, including companies that use or go through insure the box. It was the least I could do.

Date of experience: 11 November 2016

the customer service is rubbish please expect to be on hold for over 1 hour just to speak to someone over the phone. when you do get through to someone the agent you get is almost always rude and very unprofessional. i had an incident and didn't get offered a courtesy car regardless it was covered in my insurance so i was left without a car all they were worried about is if the accident was my fault or not. when renewal time came up i was not told any renewal quote and was then told i was not allowed a reason for why the company would not reinsure me. honestly the worst insurance company ever and it feels you pay monthly for nothing as when an incident occurs you don't get nothing from them!! the excess to pay was 800 pound, who in there right mind would pay that especially a young driver!! the prices for extra miles is extortionate if you run out this is why the company is still running from all the money they steal from people when buying mileage. DO NOT MAKE THE MISTAKE OF GETTING CAR INSURANCE WITH THEM!!

Date of experience: 03 November 2016

I joined Insurethebox in 2015 to insure my audi a3 2.0 tdi (my first car) at age 20.
the quote was good of £1500, most other companies were offering £3000 +.

They came and installed the box within 1 week, only issue was the engineer had disconnected my interior light switch, but as soon as i reported it, they came straight back out and put it right.

I had no issues with the box, drive good you get bonus miles, drive bad you get no bonus miles, simple as that.

I have since moved on, as i wanted a normal insurance company with break down cover etc. but for the 1st year or 2 i highly recommend.

Date of experience: 17 October 2016

moved to a temp address for a temp job! but didn't think it would be a problem, as i had told them in advance and told them i would contact them within a month to let them know what was happening, tried calling and emailing was on hold for over 3 hours at a time, my emails were being ignored! they asked for evidence that i was still at my mums address which i provided on a number of occasions! still carries on to ignore me! then had an email on the 10/10/16 at 2pm saying my insurance had been cancelled since 11.59 pm on the 9/10/16! so of course not knowing i had been driving!! i had tried to phone them countless times to discuss my new address and new price but no one ever answered. would never recommend to anyone!!!

Date of experience: 10 October 2016

Worst customer service! They cancelled my insurance because they took 2 months to contact me to fit a box on my vehicle, and then told me I will receive a £7 refund after they take their charges and administration charges (bear in mind my monthly insurance payment went out yesterday)! Will advise all my friends and family not to go anywhere near this disgusting excuse for an insurance company! Awful, awful experience!!!

Date of experience: 06 October 2016

I had insurance for 4years with this company. In my 4th year I was involved in an accident. My policy was fully comp but some how I had no legal cover and my NCB not protected took that on head and said fine. So due to accident all my NCB were suspended till liability over accident was sorted.
I phoned them on day of accident sent them diagram drawing and statement. Was informed that they would try for 50 50 responsibility or full liability me taking the blame. I said no way was not at fault. At this point I got a solicitor involved not there's as I had no legal cover. So my solicitor took case to court I was found not liable for the accident. All my NCB were to be reinstated. This took a year. In that year I had not heard from insurethebox once. They had apparently paid out to the other party not accepting fault on an apparent non prejudice basis. But did not inform me of this! Then once I had been found not at fault straight on phone would you have a copy of the judgment that says your mother liable so we can claim our costs back from the other side?. A year of not hearing anything to all of a sudden because they want there money to wanting to know me as a customer.
I asked for proof of my NCB from this company I got a written letter saying I have 4 years NCB and one year from a previous insurer that they may not have proof off.
Really they may not have proof of!! When I took insurance out with insurethebox they had to fit a black box to my car and I had to supply proof of my one years NCB and my licence. Yet you don't have proof of that NCB.
I have not received a proper certificate of 4 years NCB from these. Witch I should.
My advise cheapest didn't alleyways pay as when I had accident I was on my own yet once I had done all the work and found not liable all there interested in is there money not you. Bad customer service do not use!

Date of experience: 22 September 2016

No response to emails, no one returns calls and if you wish to speak to someone in Customer Service expect to wait over 40 minutes. After 1 years insurance for an initial premium of £900 I had to pay an extra £280 when I moved address and £1600 for extra miles. Insure the Box is about stinging first time drivers not helping them through their first years of driving . AVOID !!!

Date of experience: 19 September 2016

I insured my first car with Insurethebox in December of last year. All went well, the person who came to fit the black box was a bit of a roughen but that's not fitted by Insurethebox themselves. I'm sure the company that comes to fit the box sends pictures of your car over to Insurethebox, probably to see if anything could void your insurance if they ever have to pay out. I thought the black box fitter broke something on my car, turns out I was wrong but the complaint I sent to Insurethebox at the time was solved and they gave a perfect response.

My car was vandalized and had a window smashed. Insurethebox charge £70 excess for window replacements which didn't affect my no claims bonus which was a very fair price. This was sorted quickly.

Unfortunately, at the end of March I was involved in a non-fault accident. I clearly stated I wasn't injured but Insurethebox passed my information onto a no-win-no-fee company to encourage me to claim for whiplash. It's funny all insurance companies complain about false whiplash claims but they push their customers to do it for commission! After the accident my car was written off on the side of the road, a wait time of 30-40 minutes to contact the claims team is a tad too much when in such need of help however it was at nearly 10pm. When I got through Insurethebox had my car recovered within around 30 minutes which was brilliant. I was told I would receive a phone call the next morning from them to proceed with my claim. I didn't so I decided to chase them up.

When I called them the next day to proceed with the claim they passed me on to a credit hire company, Enterprise, this was because I didn't have courtesy car cover. I was too young to get a vehicle from Enterprise so they passed me onto Proximo law for a credit hire car which had me on the road very soon after the accident. Insurethebox took a while, around 2-3 weeks to deem my car written off and provide valuation, which was fine with me as I had a nice new credit hire vehicle to drive around in while they did their stuff. It took another week or so to get the money. Their valuation of my car was VERY fair. Even more than I actually paid for the car, even with 4 months and 9000 miles added to the car. I didn't have to try and get more from them as I was very happy with the valuation. They deducted money for dinks and scrapes to the car. I paid no excess as the accident was not my fault, my no claims bonus was also not affected.

A slight problem I had with Insurethebox was when I was buying a new vehicle a few months after mine was written off. I wanted to have the insurance moved to a newer vehicle after the other was written off. I contacted them from the dealership asking if I asked for the insurance to be moved will it be done instantly. They said yes. I proceeded and after paying for my new vehicle they stated a new black box agreement had to be processed by a "manager" and it would take an hour. After two hours of sitting outside the dealership and more follow up calls to Insurethebox they finally insured my new car. They also returned £5 to me as the insurance was cheaper on my new car, a nice sentiment.

Overall, fair but not perfect. I have never really received many bonus miles but then again I don't drive like a saint. I will unfortunately be moving from them as my insurance gets cheaper as I think black boxes are a huge invasion of privacy.

EDIT: I have had to move this review from 3 stars to 2. I was not offered a renewal with InsureTheBox, not that I was too bothered as I was getting fed up. The mileage limits they impose are very restrictive and cost you a FORTUNE if you want to drive move than your policy allows. I'd never use a black box in my car ever again.

Date of experience: 06 August 2016

Customer service is rude and terrible. They tell you that you are booked in for an installation and actually never turn up.

Date of experience: 06 August 2016

Got my 1st years NCB with insure the box after they quoted me with a very reasonable price.
Only complaint is the top up miles they offer is very over priced and a bit of a rip off seeing as 1st time drivers pay ridiculous amounts to get insured in the first place. Good company, had no issues with them.

Date of experience: 22 May 2016

Car was crashed into while parked on my drive insure the box wanted me to accept liabilty.

Date of experience: 13 May 2016

Car insurance, a necessary evil. On my 3rd year (and 3rd car!) with InsureTheBox now. Had to claim for a write-off which went fine. Their first payout offer was abysmal but went up to a bit of a fight. Customer support is normally pretty good.

The box is really fine, I love that it called my mother when I was involved in an accident and other features of the box. I am not concerned about being tracked, I am a normal driver and have been getting perfect scores almost every month. There are no curfews or downsides. Despite writing a car off in my first year of driving my insurance still halved while my other quotes went up hugely. I always recommend ITB for new drivers.

Date of experience: 03 March 2015

cheap,gives bonus miles for good driving but forces you to install you guessed it a box!
would get 4/5 if not for the box.

Date of experience: 23 February 2012