Kidsonestore Reviews 1,427

Very bad after sales service and delivery. The website started saying the delivery time is between 2 to 4 days, and they never delivered my full order and kept on postponing for 4 weeks until i asked them to cancel.

Date of experience: 31 January 2025

I ordered one gift for my friend in December, it hasn’t still arrived in March😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄

Date of experience: 03 March 2025

I made two orders, one on Jan 24 and one on Jan 25. Only one order came. Tried to email twice, tried to call, did not get a response, but finally after almost 3 weeks the second order came. I would've appreciated getting an answer at least.

Date of experience: 14 February 2025

Bought a stroller bassinet, shipped next day, arrived 1 day later. Happy with the purchase.

Date of experience: 26 February 2025

returned an item and paid to print the shipping tag, but got no refund pr any response

Date of experience: 23 January 2025

Super late delivery (months) + delivered to the wrong address + never answered my emails about it... Never more...

Date of experience: 21 January 2025

I have received my order and it is obvious that the product is used and not new because there is human or animal hair on the inside of it. The product also has signs of use on the inside, so the product appears to be used and not new. This is not fair.

Date of experience: 11 December 2024

One of the worst online shopping experiences I have ever had. It took almost a month before the product arrived at a pickup point, though it said that it would be delivered to my home address. During which, the customer service was difficult to reach,and no tracking number could be found. When the customer service finally replied my email, they claimed that my purchase was stuck at a different location, yet they still completely ignored my question about the tracking number. In short, don't buy stuff from them.

Date of experience: 09 January 2025

The toy I bought arrived before xmas after contacting the shop.

Date of experience: 19 December 2024

I ordered a toy online, it arrived quickly with tracking number. Well packaged, well arrived. The item selection was sweet, my daughter liked it very much. Thank you.

Date of experience: 02 December 2024

I placed an order on December 12th. Still no confirmation that it has been shipped. It's supposed to be a Christmas gift. Really disappointed. Should have checked the Trutpilot reviews before ordering

I contacted the store for an update. Still no response. I will be buying the gift from another store and won't be paying the invoice on this one

Date of experience: 19 December 2024

Brought a voucher that I haven't received, I tried to call but the line disconnects I emailed and i haven't heard back!

Date of experience: 14 October 2024

Extremely bad store. I had to pay 100 Sek when sending shoes back. It was not mentioned anywhere before.

Date of experience: 16 September 2024

Useless store that never shipped the items I ordered and took nearly 3 months to get a refund after 10 emails with customer service. Avoid at all cost.

Date of experience: 05 September 2024

Companies are very happy to take your money right away but this company still hasn't processed my return - which also costs 100 SEK to make by the way - after one month. That's extremely poor.

Date of experience: 02 August 2024

I have cancelled my order because you didn’t have it in the lager by the time I placed the order! You sent an email and asked me to choose something similar and said the item I want will be available in 2 weeks! i did not accept it And I wrote back that I want to cancel my order. After couple of days I called your so called “customer service “ and you confirmed the order is cancelled so I registered it on Klarna as cancelled order but somehow magically after 2 weeks you sent the package to me?!!!! I didn’t collect the package and it was sent back to you! And now Klarna says you didn’t accept the cancellation?!!! Is there anyone there who could make sense of what is happening?! Why should I pay for an order that is cancelled and returned?!

Date of experience: 19 July 2024

The item arrived 3 weeks after placing the order, with no order confirmation. The return arrived on 26 July today 31 July no money back no answer to letters.I want my money back Help

Date of experience: 16 July 2024

They are so slow with shipping and when you return it takes forever to get the money back!!

Date of experience: 05 July 2024

I ordered a diaper bag as a present for my friend 3 weeks ago. One and a half week ago I realised they haven’t sent it so I contacted the customer service. After a couple of days I got reply as there is something wrong with their system, they don’t have the product I want. So I replied I would like a refund since my friend’s baby is coming soon I can’t wait. Since then I haven’t heard back from them any more.
Update: called and sent email several times, no respond. it has been two months, I start to feel this is scam.

Date of experience: 06 July 2024

I bought a Joolz aer+ car seat adaptor. The order came fast and in a perfect condition.

Date of experience: 26 June 2024