70 total
The cake I ordered for my grown daughter's birthday arrived on time and well packaged. It was beautifully decorated and was absolutely delicious. Everyone loved it. Thank you for a shopping delight Kipferl.
Date of experience: 23 January 2025
I have ordered twice from Kipferl and I am happy to report that their cupcakes are absolutely lovely and the service I have received is nothing short of outstanding! I had mine delivered all the way to the bottom of Cornwall. Filled with flavour, their bakes are perfect for any occasion! Thank you!
Date of experience: 15 January 2025
Excellent communication, a little issue was cleared up straight away for me. Lovely and very trustworthy company, highly recommended
Date of experience: 09 December 2024
The order never arrived. DHL advised that delivery would be done, and then disappeared off the face of the earth.
The company was receptive and apologised, and promised to re-bake order and send to me the next week.
That never happened. When I asked when order would arrive,I was told that they had done other orders and would do mine the following week.
After 2 weeks, I cancelled.
Date of experience: 12 December 2024
Reply from KIPFERL
Thx for taking the time to write a Trustpilot review Jenne, unfortunately in rare cases DHL lets us down and the orders don't arrive. Because this happened in the most busy time of the year unfortunately I wasn't able to immediately send you the cupcakes you ordered, and when I managed to find a slot you did not want them anymore. Hence we fully refunded you, and we are sorry for this. Regards, Hubert
Terrible. Absolutely terrible and I’m never coming back to this place. The waitress was awful in insisting that the table was needed back within an hour. She was pushy and horrible about it. It totally spoiled a very special ocasión. Your policies are not made clear on your website and your staff is awful. Never coming back here and would never recommend this place to anyone. The cake was terrible as well. Zero stars."
Date of experience: 12 December 2024
Hubert and Kipferl made us a variety of cakes for our wedding which went down a treat! We and our guests loved the quality and the selection - Esterhazy was a particular favourite as was the Apple Strudel. Communicating about the order was easy and the delivery happened just as expected. We were so happy with the choice to use them and will do so for many occasions to come - Vielen Dank Kipferl!
Date of experience: 02 November 2024
Reply from KIPFERL
Jessica, I am so glad we were able to be part of your wedding, and that the cakes were enjoyed. All the best and hope to be able to serve you again soon.
Best Hubert
The Kipferl team designed some beautiful Lebkuchen wedding favours for our recent wedding. They were beautifully iced with the date of our wedding and our names. All the guests were thrilled. We would highly recommend his restaurant and cake making skills.
Date of experience: 02 November 2024
Reply from KIPFERL
Ceci, it was a pleasure to be part of your wedding, thank you very much for your order and for taking the time to leave a review here.
Best, Hubert
This was an experience rescued in the end by the skill of the good artisans at KIPFERL.
I ordered the largest Sachertorte on 28/11/24. It was prepared and then made available for collection on 04/12/24 by the courier for delivery overseas within the British Isles on 06/12/24. What I forgot to allow for was Black Friday & Cyber Monday, but it might have worked were it not for the dramatic appearance of Storm Darragh.
The cake was delivered eventually in the late afternoon of 09/12/24. “Will it be ok to eat now?” asked the driver. He/we needn’t have worried. It’s the biggest, bestest, moistest, thickest chocolate covered Sacher ever! You know the theory that a lot of cooked dishes taste better after the day they’re cooked - well, it can also apply to cake baking. The Sachertorte ordered from Sacher or Demel in Vienna are often quite dry. The KIPFERL version does not need ‘schlagobers’ to slide it down. It is in perfect balance. It’s actually brilliant with a light whisky although you’re welcome to try it with an Eiswein or a Tokaji. Oh, I nearly forgot - blame the sugar rush - it arrived in near perfect condition.
Date of experience: 09 December 2024
Reply from KIPFERL
Thank you so much Mr. Ross for the kind reviews and I am glad everything went well at the end. We hope we can bake another Torte for you soon again ! Best, Hubert
KIPFERL understands customer service. I rang to put in my order as I wanted to enquire about the possibility of a few changes to suit our event. No problem at all. We were so impressed with the packaging of the cakes, they arrived in perfect condition. The cakes were outstanding, obviously made with the best ingredients. We will be ordering more.
Date of experience: 01 November 2024
Reply from KIPFERL
Sharon, thank you so much for the review, whenever we can accommodate customers requests we try our best to make it happen. Glad you enjoyed the cakes and we hope to be able to send you more soon.
Best
Hubert
I love everything about Kipferl. Eating in the restaurant is a joy - all of my favourite Viennese food, wine and treats. The staff are so friendly and helpful. I order wine and cakes to be delivered to family outside London and everything always goes smoothly. Thank you Kipferl - I am grateful for you and look forward to visiting again next week!
Date of experience: 07 November 2024
Reply from KIPFERL
Lottie, thank you so much for the kind words and the 5 stars. We try our best and when we get feedback like yours it makes us extra happy.
Hope to see you soon again
Hubert
I recently tried Kipferl Marble Cake and I must say, it was absolutely delicious! This cake is hands down the best in London. The marble cake’s flavor was rich, and the texture was perfectly moist.
Not only was the cake amazing, but I also appreciated that Kipferl uses recyclable packaging for delivery. It's great to see a company that cares about the environment as much as they do about their delicious treats.
Overall, I highly recommend Kipferl Marble Cake for anyone looking for a tasty and environmentally conscious dessert option. You won't be disappointed!
Date of experience: 25 September 2024
Reply from KIPFERL
Thank you so much for this lovely review and the 5 stars, I am really happy you enjoyed our Gugelhupf! We hope to be able to bake for you again soon
All the best
Hubert
Item arrived promptly and well packaged. I was in desperate need of quality vegan baking, and this is well outside my skill set. I am pleased to report that this gloriously sticky cake, served with Swedish Glace vegan ice cream, went down extremely well. Seconds all round. And no, I couldn't tell it was vegan. Highly recommended for anyone needing a vegan treat.
Date of experience: 14 August 2024
Reply from KIPFERL
Thank you so much for the feedback and the 5 stars. It took us a really long time to come up with something that matches the quality of our other cakes but is 100% plant based, and I am delighted that you like our Vegan Apple Cake as much as we do.
Best
Hubert
Absolutely brilliant Company. Kept me well informed regarding the delivery. We ordered from Kipferl for the first time. Packaging was excellent. The chocolate cake was moist and delicious and kept it in the fridge for 3 days. Will go through all the cakes in due course. Depends on my waistline!!
Date of experience: 09 September 2024
Reply from KIPFERL
Thank you so much for the kind words, this is really what we aim for and when we get it right it makes us even more happy.
All the best
Hubert
The cakes I ordered were made with quality ingredients; you can taste the quality. They were delivered promptly and well packed. Will be ordering regularly, there are many items yet to try.
Date of experience: 13 November 2024
Reply from KIPFERL
Angeliki, so good to hear you enjoy our cakes. We put a lot of love and effort into making them and it is a pleasure to hear when people are happy with them.
Best
Hubert
I have now ordered my second Sachertorte as I wanted a personalised cake. Each time this arrived promptly on the date I had indicated and each time the cake has been superb. I have had many comments on how nice they are and will now use Kipferl as my go to place for ordering personalised cakes.
Date of experience: 20 September 2024
Reply from KIPFERL
Catherine, thank you so much for the review, our celebration cakes are very popular and I am glad that you and your friends liked them.
Best
Hubert
This place call few cake as austrian but it is fake. They blocked me on Facebook when I told it them. Esterhazy cake is hungarian and not monarch cake. For example the samosa never will be english food.
Absolutely Habsburg policy at their.
0 star
Ok. I give more information about Kipferl. They complained my experience here.
Unacceptable behaviour.
Date of experience: 09 May 2024
I discovered this Austrian Coffee House through my daughter who lives nearby. The cakes are amazing. Recently my daughter bought me a packet of the Viennese coffee beans Stambulia, available there. What could be more welcome in these awful corona times than a piece of Topfentorte and a Wienermelange.
Delivery went off without a hitch.
Date of experience: 27 February 2021
Reply from KIPFERL
Thank you so much for your review, we are so happy that you like our cakes !
Best Regards
Hubert
Due to changing circumstances i needed to change the size of a cake i had ordered just a few days before delivery. I emailed late on a sunday and was responded to that same night - Kipferl updated the order and provided a quick an easy way to pay the cost difference. Within 45 minutes of my slightly panicked initial email, by order had been updated without any fuss.
Great customer service that i wont soon forget!
Edit: All of the ordered items came on time, including the upgrade, and all tasted absolutely delicious! Customer for life!
Date of experience: 04 September 2022
Reply from KIPFERL
Thx a lot for the feedback Bob !
I ordered some fresh cakes to arrive today & when DHL didn’t look like they were going to deliver for the birthday treat this evening their member of staff helped sort this out so they came on time. They liaised with me personally. They were really lovely & I am eternally grateful
Date of experience: 16 January 2024
Reply from KIPFERL
Georgina, thank you so much for the 5 stars and the kind words, we are always happy to help where we can.
Liebe Grüsse
Hubert
Ordered a Haustorte for my family, and a large Sachertorte for my nephew, whose birthday is next week.
My Haustorte arrived today. Amazing, stunning cake and absolutely delicious too!
Very many thanks Kipferl.
I am sure my nephew will enjoy his cake too! A bit of luxury during these troubled times!
Date of experience: 05 February 2021
Reply from KIPFERL
Thank you so much for the 5 stars and the great review, this is what we are aiming for !
Best Regards
Hubert
