4.8
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Kloud9 overcame installation difficulties due to cable location and achieved a good response from our landlord on how tidy and efficient the install went.
The internet speed is fantastic compared to what we had before.
So great speed and great service so far no issues.
Good contact throughout with a problem running line from neighbours house resolved promptly. Good coverage throughout house and good speeds.
Having originally pledged my voucher to Openreach in mid-2024 I heard nothing back, but after investigation found that they were not planning to connect in my area. So followed up on lesser known Kloud9 who happened to be in the neighbourhood installing ultrafast broadband. What a good decision.
Kloud9 have been brilliant. Customer service involved contact with other human beings able to answer 'off-piste' questions and who actually followed up to ensure things were happening and to our satisfaction.
The Engineering Team who completed the installation, involving sinking cable rather than the easier overhead connection were first-class and went out of their way to meet our requirements.
Overall, really impressed with Kloud9. Wish my dealings with other service providers were as easy.
Great speed and service but the tech support and can-do attitude is ace and needs a shout out. In a rural village like Kelsall no other provider could get over 52mbps, but with these guys I'm getting a GB.
Written by the company
Connecting You to The Speed of Now
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
We are proud to be one of the government's approved suppliers for its Gigabit Broadband Voucher Scheme and are working in partnership with them to deliver fibre broadband to rural communities.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
Visit our website ABOUT US FAQ'sUnit 844, WA3 7QZ, Warrington, United Kingdom
4.8
231 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Kloud9 overcame installation difficulties due to cable location and achieved a good response from our landlord on how tidy and efficient the install went.
The internet speed is fantastic compared to what we had before.
So great speed and great service so far no issues.
Date of experience: 14 August 2024
Reply from Kloud9
Thank you for your great review! It’s fantastic to hear that you’re enjoying the fast speeds and that everything went well with the installation. We’re all about delivering reliable, high-performance internet, so knowing it’s made a difference for you is brilliant.
Good contact throughout with a problem running line from neighbours house resolved promptly. Good coverage throughout house and good speeds.
Date of experience: 13 March 2025
Reply from Kloud9
Thanks so much for your 5-star review! We're glad you had a smooth experience and that your connection is delivering the speed and coverage you need. Our team is always ready to tackle any challenges to ensure you get the best service possible.
Excellent customer service, quick connection (including running a new overhead line), and lovely fast broadband!
Date of experience: 25 February 2025
Reply from Kloud9
Thank you so much for your lovely review! We're so pleased to hear that you’re enjoying the speed and service of your Kloud9 connection. If you ever need anything, we’re just a call away.
Having originally pledged my voucher to Openreach in mid-2024 I heard nothing back, but after investigation found that they were not planning to connect in my area. So followed up on lesser known Kloud9 who happened to be in the neighbourhood installing ultrafast broadband. What a good decision.
Kloud9 have been brilliant. Customer service involved contact with other human beings able to answer 'off-piste' questions and who actually followed up to ensure things were happening and to our satisfaction.
The Engineering Team who completed the installation, involving sinking cable rather than the easier overhead connection were first-class and went out of their way to meet our requirements.
Overall, really impressed with Kloud9. Wish my dealings with other service providers were as easy.
Date of experience: 14 February 2025
Reply from Kloud9
Thank you, Chris! We're delighted that you chose Kloud9. Providing seamless service and genuine support is at our core, so it’s fantastic to know that our team made such a positive impression. Your kind words mean a lot to us, and we appreciate you sharing your experience.
I spoke to Conner & Liam about ongoing issues I am having with internet speed and both have not only been very helpful but very proactive in their approach - often chasing me to see how the problem is vs the fix they offered.
Date of experience: 30 January 2025
Reply from Kloud9
Thank you for your fantastic review! We're delighted to hear that the team provided proactive and attentive support to address your internet speed concerns. We are committed to ensuring a seamless experience, and following up to make sure everything is working as it should is just part of how we do things.
If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Enjoy your service, and thanks again for choosing Kloud9.
Everything is working fine, I've got no complaints, great company
Date of experience: 04 December 2024
Reply from Kloud9
Thanks for taking the time to leave a review Tony, we really appreciate it!
I recently had my installation completed. A new pole was placed to effect the connection and the installer was very helpful. The speed is very good in both directions. Customer service has been excellent.
Date of experience: 19 September 2024
Reply from Kloud9
Thank you so much for your kind words and 5-star review! We’re delighted to have you on board and are especially proud to hear that our customer service has stood out for you. Providing a seamless experience and reliable speeds is what we’re all about.
Great speed and service but the tech support and can-do attitude is ace and needs a shout out. In a rural village like Kelsall no other provider could get over 52mbps, but with these guys I'm getting a GB.
Date of experience: 28 November 2024
Reply from Kloud9
Thank you so much for your review! We're delighted to hear that you're enjoying our speed and service! Our team is all about finding solutions, and it means the world to us that our tech support and can-do attitude made a difference for you.
We’re committed to providing the best for our rural communities, and seeing that effort paying off is fantastic.
Thanks for being part of the Kloud9 family!
Date of experience: 05 November 2024
Reply from Kloud9
Thank you so much for your feedback! We’re delighted that you had a positive experience, and it’s fantastic to hear our team could provide the support you needed.
Incredibly prompt response to a service complaint which was fully resolved and explained. Really great customer service.
Date of experience: 30 October 2024
Reply from Kloud9
Thank you for your kind words! We're glad we could assist and resolve your concern promptly. Delivering reliable support is important to us, and it’s great to know we could meet your expectations. We’re always here to help!
Kloud9 recently stepped in when we were facing issues having an installation done. Within days Kloud9 had us up and running, fully understanding the urgency we had, and despite some issues with the positioning of the router, their excellent customer services team solved the problem bringing us lightening fast speeds. Both the customer service and technical support teams were incredibly efficient in making sure we were fully operational.
Date of experience: 10 October 2024
Reply from Kloud9
Thank you so much for your feedback! We're delighted that our team got you up and running quickly and that you’re enjoying those lightning-fast speeds. We always strive to provide efficient, personalised service, and it's great to know we could meet your needs. If you need further assistance or have any questions, we’re just a call away!
Incredible service from beginning to end.
One of our neighbours further up the Dhustone Lane informed me that fibre was on the cards, so I immediately I pledged my support. I’ve looked at Lease Lines in the past, but these were incredibly expensive and I was overjoyed to hear ‘Fibre To The Premise’ was going to be rolled out in our area. I was putting in touch with Julie at Cloud9 who was very helpful and friendly, she explained the gigabit grant and what I needed to do to enrol into the government scheme. With Julie’s help was far easier than I originally thought, I’ve sorted this out for my clients in the past and it’s been a real pain, but she made everything so easy.
Installation day arrived! The fibre installers (Wanda(?) and Alan) were friendly and very helpful, they liaised with me regarding how I wanted the fibre Link attached to the cottage, and the final job was discreet and obtrusive, more importantly they cleaned up afterwards.
The next paragraph gets reasonably technical, but I wanted to put it in just to show how easy it was to sort out problems with the guys on the Support desk. I’ve dealt with a lot of support desks in my career and these guys were brilliant. It’s a small team with incredible knowledge and willing to help you resolve the problem. Shout out to Coner who was so helpful.
The engineer installed the Kloud9 Linksys router and it functioned as intended with speed in excess of 900 Mbps, a massive improvement over my old VDSL connection speed. My existing system was reasonably sophisticated, using a Draytek router with VLAN tagging and I really wanted to integrate the Kloud9 FTTP to my existing Unifi set up. During the installation process the engineer passed me over to their tech guys and I explained exactly what I wanted to do. They were incredibly helpful and suggested one or two options, in the end we bypassed the Linksys and connected my Draytek directly into the ONT. Unfortunately, the speeds from Kloud9 were so very fast my Draytek Vigor 2860ac could not cope, the poor thing was struggling to throughput any more than 350 megabits a second. In the end I decided to rehash the network and plug the ONT directly into my Unifi Security Gateway, this required going back to the support team and getting them to change their system to allow connection, they were ‘on the case' straightaway and worked with me to integrate my systems. Really impressed with the support guys. Callum, head of IT is doing a sterling job with his team.
Okay, closing thoughts. Kloud9 team of people working together to create an excellent experience. Incredibly helpful and willing to go the extra mile to make the transition to their systems seamless. Their FTTP product appears to be robust and stable (it’s only been in place a week), and the price point is excellent. Full 10 out of 10 - Definitely recommended.
Date of experience: 01 October 2024
Reply from Kloud9
Thank you so much for leaving such a detailed review—we really appreciate it! We’re delighted to hear that your experience was smooth and that the team was able to help with your technical setup. It’s fantastic that you’re already noticing a big difference in your speeds! We’re glad you’re impressed with both our product and service, and your recommendation means a lot to us. We’re always here if you need anything, so don’t hesitate to reach out!
We live in rural Shropshire. Our copper broadband has always been laughably bad and prevents working from home, gaming and something as innocuous as watching Netflix
I heard Kloud9 were working nearby and set about seeking out their services. I held a public meeting to guage local interest and Kloud9 sent reps to outline their service
From there everything happened very quickly. Kloud9 kept in touch throughout, they worked with residents to site poles so that hard to reach houses could be included, and championed a 'can do' attitude throughout
They're a relatively small company and it's obvious they're passionate about broadband and their customers. No other company has ever shown interest in our small village, built Kloud9 used government funding to transform our lives. They've provided gigabit broadband and villagers are delighted. Installation was a breeze and the speeds exceeded the minimum they said we'd achieve. The free router they provided is a powerful Linksys branded product that provides symmetrical broadband that's as fast going out of the home as it is coming in...that's crucial for people working from home, gaming, sending large documents or holding Zoom meetings
As a gamer myself I was very concerned when my Xbox didn't like the Kloud9 network, but a phonecall resolved that issue the same day
We didn't take up the option, but Kloud9 also supply an adapter allowing customers to retain their phone and phone number and transfer their service to Kloud9 if they wish. Alternatively, they'll supply a new phone and phone number if that meets the customers needs
To say Kloud9 has been transformational for our village is an understatement. It's blindingly fast broadband provided by people who care at a price their competitors can only dream of
We'd like to pass on our sincere thanks to Julie and Fin who did all the meeting, greeting and hard work on the ground. To Tom and his team who do all the work back at base that no one sees, but makes things happen. To Brynn for his patience and pragmatism when placing poles and dealing with issues. To the pole and wiring teams who spend weeks working away from home so that others can enjoy the service they provide
You won't find a better company, internet provider or otherwise. They're not great at playing air hockey, though...but I suspect they'll be practicing back at base for the inevitable rematch...they'll always be welcome here.
Date of experience: 01 October 2024
Reply from Kloud9
Thank you for taking the time to leave such a comprehensive review; we really appreciate it. We're so pleased to hear how Kloud9 has transformed your village's broadband and made such a positive impact. It's wonderful to know that our team were able to deliver a service you're happy with. We’re passionate about connecting rural areas, and it’s fantastic to see the results in your community. Thanks again for your kind words!
fast and easy and a local voice on the phone
Date of experience: 30 September 2024
Reply from Kloud9
Thank you so much for your wonderful 5-star review! We’re delighted to hear that enjoyed our service!
Good service and Quality
Date of experience: 13 September 2024
Reply from Kloud9
Thank you so much for your kind feedback! We're glad that everything worked smoothly and met your expectations. It’s always our goal to provide efficient service paired with quality, and it’s great to know you had such a positive experience.
A bunch of men in unknown white vans pulling up in a rural area and hanging around is not a good look - maybe be more professional in your set up. Everyone was very friendly. The admin team do harass you when you don’t do things straight away. It has the feel of a new start up which sometimes doesn’t feel professional.
Date of experience: 12 September 2024
Reply from Kloud9
Thank you for taking the time to share your feedback with us. While we're glad you found our team friendly, we’re obviously disappointed to hear about your concerns regarding the appearance of our setup and the communication style. We genuinely appreciate your honesty, and rest assured that your comments will be carefully reviewed and addressed internally as we strive to improve our service.
I recently had an issue with my original Kloud9 router which was proving to be unstable. Upon contacting their customer service, I was immediately impressed by their quick and efficient response. They replaced the old router in no time, showcasing not only their proficiency but also their polite and professional attitude.
Thanks to their support, I am now enjoying brilliant connectivity and amazing network speed.
Five stars all the way!
Date of experience: 16 September 2024
Reply from Kloud9
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that our team was able to resolve the issue with your router and get you back to enjoying brilliant connectivity. Providing quick, efficient, and professional support is what we aim for, and it’s great to know we met your expectations.
We really appreciate your five-star rating and look forward to continuing to provide you with excellent service and connectivity!
Reply from Kloud9
Thanks for taking the time to leave a review, we really do appreciate it.
What Kloud9 do not tell you is that when they install the cabling to your home, they own it. No other provider can offer a service on their infrastructure if you decide to look elsewhere on termination of your contract.
I specifically asked K9 to remove my contact details after they had given me the hard sell and I politely declined their offer after making my own enquires. They continued to hassle me which only demonstrates a very unprofessional attitude and a disregard for openness and accountability.
Date of experience: 11 September 2024
Reply from Kloud9
Dear Richard, Thank you for sharing your feedback. We’re very disappointed to hear about your experience. At Kloud9, we strive for transparency and regret any confusion regarding the cabling. To clarify, we own the cabling because it’s part of our dedicated Kloud9 network, which ensures no other traffic impacts its performance.
We take your privacy very seriously and are investigating why your contact details were not removed as requested to prevent this from happening again.
Please accept our sincere apologies, and thank you for bringing this to our attention.
Date of experience: 11 September 2024
Reply from Kloud9
Thank you so much for your wonderful review, we really do appreciate it!
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