3,507 total
Dom and Ricky were quick, efficient and very helpful during our installation. Dom was able to provide lots of advice to us for future proofing our connection whilst we renovate to give us the best connectivity throughout our house. We are very happy. Thank you.
Date of experience: 09 December 2024
Reply from Lightning Fibre
Thank you so much Emma. We hope you enjoy your new speeds! ⚡
The engineers were excellent , professional and friendly
Asked where I wanted the equipment fitted ...
Was a very neat installation- wasn't the nicest weather but they just got on with it ...
Overall very impressed and would recommend to others
Date of experience: 06 December 2024
Reply from Lightning Fibre
Thank you so much for the feedback. Please don't forget to share your unique referral code with all of your friends and family, so you BOTH receive a free month when they go live with Lightning Fibre! ⚡
Had lightning fibre installed in November, the two installers (Dom & Ricky) were excellent. Discussed where we wanted the connection to enter our property, work was neat and tidy, and good explanation of the system at the end of the installation. Internet is working well
Date of experience: 20 November 2024
Reply from Lightning Fibre
Fantastic thank you for the five stars. We have passed on your kind comments to Dom and Ricky! ⚡
Arrangements for installation & set-up really easy. Communication has been really good - emails/texts & phone calls on every step & also notifications when work being done elsewhere may cause a loss or drop-off in service ( no losses yet!).
Internet is lightning speed, with no apparent drop-off at "peak" periods.
VOIP set-up was easy.
Slight niggle initially with hub management software - but only because I've been used to a desktop function rather than a phone app - & I'm getting more familiar with it now, 2 weeks in.
Date of experience: 19 November 2024
Reply from Lightning Fibre
Fantastic Paul. We really appreciate the five stars! ⚡
Dom and Ricky did a great job in cold weather with the
install. Everything explained and working with a great
improvement in broadband speed. From 1st contact to
install it was all 1st class.
Ian.
Date of experience: 10 December 2024
Reply from Lightning Fibre
Thank you so much for the five star feedback Ian, it really means the world to us here at Lightning Fibre! ⚡
Very helpful customer advisors made the switch really easy. Very impressed with all the staff and the installation was done with minimal disruption.
Date of experience: 12 December 2024
Reply from Lightning Fibre
Brilliant, thank you so much for the lovely review Linda. Welcome to Lightning Fibre! ⚡
Wasn't an easy install but was done within an hour without fault. Great job done and broadband is great.
Date of experience: 11 December 2024
Reply from Lightning Fibre
Thank you so much for your feedback Hannah. We hope you enjoy your new speeds! ⚡
Before I go into this, I’d just like to say how good City Fibre were at installing the fibre, on time , courteous, speedy & no mess.
New router up and running, well for 3 hours bearing in mind this was a Friday & then went down. Tried calling tech support but gave up after a 15 minute wait with no pick up.
Tried Sales, who picked up on the 3rd ring. Funny that.
To cut a very long story short after a further 14 calls, be aware……
They offer a 24/7 service, but in fact after 1700 on a Friday you may get a response suggesting a ticket has been raised for the problem.
What they don’t say is that the ticket will not even be looked at before 0800 on Monday.
Transpires they have no Tech Support working over the weekend.
No apology, no fight to keep a new customer, an all round bad experience .
I’ll let you decide, but I’ve tabled this to make you aware that the grass on the the other side isn’t always greener.
Date of experience: 07 December 2024
Reply from Lightning Fibre
Our local support staff are available on the phone, email, and on your Lightning Fibre portal seven days a week 8am to 8pm. We can see they have tried extremely hard to advise and communicate with you. We wish you well with your new ISP. ⚡
Brilliant service,was fitted very quick by Andy and Jacob and exactly where i asked for it to be fitted. Both guy's avid gamers so knew what i wanted it for. I was used to 25mbps or less with bt and as a gamer that speed wasn't any good for streaming and took an age to download anything. Brilliant now as now have 150mbps download and 154 upload speeds so gaming and streaming no problem at all. Thoroughly recommend lightning fibre to everyone as I'm extremely happy with mine and it's only £22 a month as well. They also do a 50mb service on a social tariff at £15 a month and you can upgrade or downgrade at anytime if you want. I got mine on their Xmas sale and didn't need anymore speed than that but the upper tarifs aren't that expensive either I'm just trying to keep costs down at the moment so what I've got suits me fine and very happy with it. So far no interuptions at all in service and just does exactly what it says on the tin and you can't ask for more than that.
Date of experience: 05 December 2024
Reply from Lightning Fibre
Wow, what a great review Stuart, thank you so much. Welcome to the Lightning Fibre family! ⚡
The experience is very good so far and it's very fast, I don't have any issue with the lightingfibre so far has yet.
Date of experience: 11 December 2024
Reply from Lightning Fibre
Thank you for the five stars Jan, and thank you for making the switch to Lightning Fibre! ⚡
Staff are polite and helpful. Service is fast and efficient. Dealing with lightning fibre was a pleasant experience.
Date of experience: 11 December 2024
Reply from Lightning Fibre
Thanks so much for the five stars Clive, and thank you for making the switch to Lightning Fibre! ⚡
The person connecting our house arrived promptly and was very efficient. I was able to have the cable coming into the house in my preferred place and the work was carried out very neatly. After that it was easy to get everything up and running. Faster than our previous (not fibre) internet and a bit cheaper.
Date of experience: 29 November 2024
Reply from Lightning Fibre
Thank you so much Shirley for leaving your lovely review. Welcome to Lightning Fibre! ⚡
It was easy to join via the Internet, an the engineers that installed the modem where very good and explain everything.
Only down side i had to contact my last broadband provider myself where as bigger companies do it for you
Date of experience: 28 November 2024
Reply from Lightning Fibre
Thanks for the feedback Charles, you'll be pleased to know One Touch Switching is coming very soon, (this is where your former ISP is notified automatically). Thank you so much for making the switch to Lightning Fibre! ⚡
Came the time they were supposed to were very efficient did everything very well.
Date of experience: 17 December 2024
Reply from Lightning Fibre
Thank you for your lovely review Alan. Welcome to Lightning Fibre! ⚡
Efficient installation and internet working really well. The technicians who installed it were really helpful and did a neat job.
Date of experience: 13 December 2024
Reply from Lightning Fibre
Thanks Will, we are very proud of our installation engineers at Lightning Fibre! ⚡
Dom and Ricky, arrived on time and are very nice, helpful guys. The install was very quick and efficient with no mess left behind and speeds as promised. Couldn't fault them or Lightning Fibre and would highly recommend. Worth adding is that the limited contact I have had with the office team was also excellent, all very helpful.
Date of experience: 05 December 2024
Reply from Lightning Fibre
Brilliant, thank you so much for the feedback Adam. Please don't forget to share your unique referral code with all of your friends, family and neighbours, so you BOTH receive a free month when they go live with Lightning Fibre! ⚡
Arrived on time, pleasant chaps, explained what they were going to do, assumed that did what they said as the system works. Left place tidy. They had to take up part of the drive, which they put back exceedingly well.
Date of experience: 05 December 2024
Reply from Lightning Fibre
Fantastic, thanks so much for your review. Welcome to Lightning Fibre! ⚡
Excellemnt service by all the staff that helped me out.
Date of experience: 14 December 2024
Reply from Lightning Fibre
Thank you for the five stars Mark, and thank you for switching to Lightning Fibre! ⚡
Great installation team, checked I was half with everything before installing. Really friendly guys.
Speed has been consistent and great, max advertised too which is a bonus as I know WiFi isn’t always as fast as the speeds they say.
10/10 would recommend
Date of experience: 27 November 2024
Reply from Lightning Fibre
Thank you so much Carly. Please don't forget to share your unique referral code with all of your friends, family and neighbours, so you BOTH receive a free month when they go live with Lightning Fibre! ⚡
Ricky and Dom, Excellent fitters, installation went without any problems.
The only criticism would be the new router and its flashing green lights which are quite intense at night (router has to be located in bedroom} so have to cover up or switch off. Would be much better as a simple box.
LF were able to remotely switch off the flashing green lights, so now happy add extra star!
Date of experience: 13 November 2024
Reply from Lightning Fibre
Thanks for the feedback Timothy, we are able to switch the lights off on your router remotely. Please do get in touch with the local support teams, if you would lie us to do that, they are available seven days a week. Tel - (01323)380260 Email - ask@lightningfibre.co.uk or you can open a ticket on your portal. ⚡
