MemoryCherish Reviews

342  Excellent
TrustScore 4.5 out of 5

4.3

In the Art restoration service category

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Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. I previously had two pictures colorized by another company and they looked totally fake. I subsequently sent these two pictures to Memory Cherish and they look absolutely fantastic. It’s as if the original pictures were taken in color. I cannot give a higher rating to this company. They do excellent work. If you want to colorize a picture, don’t go to any other company. These are the experts.

Date of experience: 02 January 2025

Reply from MemoryCherish

Dear Phil,

Thank you so much for your kind words and glowing review! We’re thrilled to hear that you’re happy with the results of your photo colorizations. It means the world to us that our work met your expectations and brought your cherished memories to life in vivid color.

We pride ourselves on delivering authentic and high-quality restorations, and it’s incredibly rewarding to know we could provide you with the results you were looking for. Your feedback reinforces our commitment to excellence and inspires us to continue offering the best possible service to all of our customers.

Thank you for trusting MemoryCherish with your precious photos. If you have any more memories you’d like us to restore, we’ll be honored to help.

Warm regards,


Rated 5 out of 5 stars

Wonderful company!!

I can't say enough how pleased I am with the whole process of having my precious Mother's childhood picture restored by MemoryCherish! They did an absolutely beautiful job!! They were professional, friendly, & so thoughtful to keep me updated on their progress. Very fast service too. Also; I mistakenly processed the same order twice. I contacted them & my error was quickly (within minutes) corrected & refunded. I will definitely be using this fabulous company again (& again!!). ♥️

Date of experience: 24 December 2024

Reply from MemoryCherish

Hi Julie,

Thank you so much for your kind words and glowing review! We're thrilled to hear how pleased you are with your Mother's childhood picture restoration. It means the world to us to know that we could bring such a cherished memory back to life for you.

Our team takes pride in delivering professional, thoughtful, and timely service, and we're so glad you felt cared for throughout the process. Mistakes can happen, and we're happy we could resolve your duplicate order quickly and smoothly for you.

We can't wait to help you with future restorations and continue to bring your precious memories back to life. Thank you for trusting us and for being such an amazing customer!

Warm regards,


Rated 5 out of 5 stars

Family memories brought back to life

I was looking to do something special for my mother for Christmas this year. I discovered your website via Google as I was interested in restoring two old black-and-white photos of my deceased grandparents from the World War II era. The final photos were exactly what I was hoping for, bringing vibrant color and detail, to my precious family memories. My mother will be very pleased! Throughout the process Natalie, Carolyn and everyone else were very helpful and polite. The website was easy to navigate and my orders arrived in perfect condition. Thank you and wish you all a Merry Christmas!

Date of experience: 13 December 2024

Reply from MemoryCherish

Dear Farrell,

Thank you so much for your thoughtful and heartwarming review! We are truly honored to have played a part in preserving your precious family memories and creating a meaningful gift for your mother this Christmas. Restoring such significant photographs from the World War II era is a privilege, and we’re thrilled to hear that the vibrant colors and details met your expectations.

We’ll be sure to pass along your kind words to Natalie, Carolyn, and the rest of our team—they’ll be delighted to know they made your experience even better. It’s wonderful to hear that you found our website easy to use and that your order arrived perfectly.

We wish you and your family a Merry Christmas filled with love, joy, and cherished moments!

Warm regards,


Rated 5 out of 5 stars

Amazing repair of an old group photo of motorcyclist.

I sent a scan of a B&W photograph from the early 1980s a large group of motorcyclist in a funeral procession. The enlarged photograph had been on display on a without protection of a frame or glass. Needless to say it had not weathered well. The photo had suffered stains, scratches and dings. The repaired image was superb and we were impressed with the repair on faces that previously were unrecognisable. A brilliant result all round.

Date of experience: 21 November 2024

Reply from MemoryCherish

Thank you so much for your kind words and for trusting us with such a meaningful photograph. It’s always an honor to restore a piece of history, especially one that holds such significance. We’re thrilled to hear that you were impressed with the results and that the faces, once unrecognizable, have been brought back to life. It’s moments like these that remind us why we do what we do. If you have any other cherished photos you'd like to preserve, we’d be delighted to help. Thank you again for your wonderful feedback!


Rated 5 out of 5 stars

Everyone at MemoryCherish went above…

Everyone at MemoryCherish went above and beyond to exemplify the definition of what customer service strives to be. Every step of the process was carefully communicated and I was over the moon with the final product!
A+++++++++++

Date of experience: 22 November 2024

Reply from MemoryCherish

Thank you so much for your amazing review, Jennifer! We’re thrilled to hear that you had such a wonderful experience with MemoryCherish.

Our team takes great pride in delivering exceptional customer service and ensuring every step is smooth and transparent, so it means the world to us that we hit the mark for you.

We’re over the moon that you loved the final product, it’s our privilege to help preserve your cherished memories.

If you ever need photo restoration in the future, don’t hesitate to reach out. Thank you again for trusting us!


Rated 5 out of 5 stars

Not only did they do a fantastic job…

Not only did they do a fantastic job restoring a cherished family photo, but the customer service was above and beyond! I highly recommend Memory Cherish!

Date of experience: 04 December 2024

Reply from MemoryCherish

Thank you so much for your kind words and recommendation, Joe! We’re thrilled to hear that you loved the restoration and had a great experience with our customer service. It’s always our goal to go above and beyond for our customers, especially when it comes to preserving cherished memories.

Thank you for trusting MemoryCherish, we’re honored to have been a part of your journey!


Rated 1 out of 5 stars

I CANNOT RECOMMEND THIS COMPANY

I CANNOT RECOMMEND THIS COMPANY. WHEN THEY RETURNED OUR 11X14 PHOTO, IT WAS SHIPPED WRAPPED IN REPURPOSED CARDBOARD THAT HAD FOLDS IN IT. NEEDLESS TO SAY, OUR PHOTO CAME BACK TO US IN HORRIBLE CONDITION.

Date of experience: 24 September 2024

Reply from MemoryCherish

Thank you for your feedback, Cheryl. We’re very sorry that the packaging didn’t meet your expectations and that your photo was returned in such condition.

We understand that proper packaging is crucial, especially for items as valuable as your photos. While we take great care to protect each order, it’s clear we could improve in this area to prevent any risk of damage. We’d love to make this right by offering a reprint or replacement and are committed to enhancing our packaging standards.

Please reach out to our support team so we can resolve this to your satisfaction.

Thank you for helping us improve.


Rated 5 out of 5 stars

Trusted Service

The Senior Restoration Artist, Mark did an outstanding job in restoring a 45 year old picture of my children that was in bad shape. I also asked if they could be done separately as well and the quality is outstanding. When I had questions, the staff responded quickly. I strongly recommend this company. What they advertise is what they deliver!

Date of experience: 16 September 2024

Reply from MemoryCherish

Thank you so much for your wonderful review, Betty! We’re thrilled to hear that Mark did an outstanding job restoring your 45-year-old photo, and that you were pleased with the separate restorations as well. Our team is always here to provide quick and helpful responses to any questions, so we're glad you had a positive experience. Your recommendation means a lot to us, and we’re grateful for your trust. We strive to deliver exactly what we advertise, and we’re happy to know we met your expectations!

Thank you for choosing MemoryCherish!


Rated 5 out of 5 stars

One stunning portrait from two seperate Pictures

I had two seperate pictures of my Mom and Dad taken during the Korean war, where the met and latter married. I wanted both pictures restored, one was fadded color and the other was black and white. I wanted them combined to make on single portrait. They did a fantastic job, beautiful work.

Date of experience: 03 September 2024

Reply from MemoryCherish

Thank you so much for your kind review, Rick! We're thrilled to hear that you are happy with the restoration and combination of your parents' photos. It was an honor to work on such meaningful images from a special time in their lives. We take great pride in preserving memories, and we’re delighted that you found the final portrait beautiful. If you need any more photo restorations in the future, please don't hesitate to reach out. Thank you for choosing MemoryCherish!


Rated 1 out of 5 stars

I have been requesting a refund for…

I have been requesting a refund for over a week I'm being ignored... my photo was not restored just coloured it's horrible I have been ripped off

Date of experience: 05 November 2024

Reply from MemoryCherish

Dear Carol,

We sincerely apologize for the experience you’ve had and the frustration it has caused. Your satisfaction is incredibly important to us, and we want to do everything we can to resolve this for you.

We’ve been trying to reach you to address your concerns and requested your information through Trustpilot to identify your order and follow up, but unfortunately, the request was declined. Without your details, we’ve been unable to locate your order to assist you further.

We kindly ask you to reach out to us directly at support@memorycherish.com or provide any information that could help us identify your order, such as your order number or email address. We’re here to make things right and ensure you’re completely satisfied with our service.

Thank you for bringing this to our attention, and we deeply regret any inconvenience this has caused. We’re committed to resolving this for you as quickly as possible.

Warm regards,


Rated 4 out of 5 stars

They have GREAT customer service

They have GREAT customer service. I asked for a status update a couple and they gave me the answer within 24 hours.

I had extremely low expectations for the two pictures because they are xerox copies of xerox copies of xerox copies of the originals. The pictures are now presentable enough to be displayed and shared.

I will use their services again in the future. I highly recommend them.

Date of experience: 27 August 2024

Reply from MemoryCherish

Thank you so much for your kind words, Bob! We're thrilled to hear that our customer service met your expectations and that we were able to provide a quick update on your order. We're especially happy that despite the condition of the photos, you were satisfied with the restoration results. It means a lot to us that they’re now display-worthy!

We look forward to working with you again in the future, and we truly appreciate your recommendation! If you ever need anything else, feel free to reach out.


Rated 5 out of 5 stars

The Best Photo Restoration

The photo restoration MemoryCherish does is truly outstanding. The photo I submitted was badly faded and discolored. The restored photo looks like it was just done in a professional photographer's studio! Thank you for doing such an outstanding job! I will definitely let my friends and family know of the grest work you do and will come to you for any future restoration needs.

Date of experience: 23 July 2024

Reply from MemoryCherish

Hi Beverly,

Thank you so much for your wonderful review! We are thrilled to hear that you are happy with the restoration of your photo. Our team takes great pride in bringing cherished memories back to life, and your kind words mean a lot to us.

We appreciate your support and look forward to assisting you with any future restoration needs. Feel free to spread the word to your friends and family—we'd love to help them too!

Best regards,


Rated 5 out of 5 stars

Outstanding Results and Great Service

I was devastated to find a special photo of my late son nearly ruined. I found MemoryCherish online and they literally worked magic with just a photo of my picture taken on my phone and returned it to me as perfect as the original! The process was simple and easy, reasonably priced and unbelievably fast. My questions were answered by email with customer service within minutes. I was able to view my restored photo in a day. I am so grateful to them for the gift of this precious picture.

Date of experience: 30 July 2024

Reply from MemoryCherish


Dear Meadowynd,

Thank you so much for your heartfelt review. We are deeply moved by your story and are honored to have been able to restore such a precious photo of your late son. Your satisfaction is our top priority, and we're thrilled to hear that you found our process simple, reasonably priced, and fast.

Your kind words about our customer service team and the restoration quality mean a lot to us. We're grateful for the opportunity to help preserve your cherished memories. If you ever need any further assistance, please don't hesitate to reach out.

With gratitude,
The MemoryCherish Team


Rated 5 out of 5 stars

I sent a picture of my mom taken in 1957

I sent a picture of my mom taken in 1957 where hand was damaged and I wasn't certain if it could be repaired. To my surprise the artist was able to repair it and the picture looks fantastic. Throughout the process, Memory Cherish, kept in touch me with regular updates. I received the finished product within days. Amazing service and quick turn around time. I definitely recommend Memory Cherish.

Date of experience: 15 May 2024

Reply from MemoryCherish

Hi Manuela,

Thank you so much for sharing your experience with us. We're delighted to hear that you were pleased with the restoration of your mom's photo and our communication throughout the process. It's always our goal to deliver not just a repaired photo, but a cherished memory that lasts a lifetime. We appreciate your recommendation and look forward to assisting you again in the future.

Warm regards,
The Memory Cherish Team


Rated 5 out of 5 stars

Excellent photo restoration with top customer service.

Had two very old photos restored by MemoryCherish. Managed to get them scanned and uploaded and they have done a great job restoring and adding colour to both. The photo artist also made a couple of requested further changes without issue. Their support staff are also excellent and on hand to assist via instant chat and email. Highly recommended if you are in need of any photo restoration.

Date of experience: 21 October 2023

Reply from MemoryCherish

Thank you for the amazing review, Nicholas! We are delighted that our team could take the time to restore your two very old photos to their former glory.

We really appreciate your positive feedback about our customer support team and restoration artists. We constantly strive to provide quick and helpful answers via our live chat and emails, so it is wonderful that we met your expectations.

Thanks again for being a MemoryCherish customer and we hope you enjoy those restored memories for many years to come!


Rated 5 out of 5 stars

Very satisfied customer!!

After viewing the 16x24 canvas the artist was preparing for me, I was very pleased impressed and so excited to be receiving the finished product! Too, the artists the customer service team and entire staff treated me with courtesy and respect and was very patient and professional with me! I give their entire team, five (5) stars ⭐️⭐️⭐️⭐️⭐️

Date of experience: 01 August 2024

Reply from MemoryCherish

Dear Henry,

Thank you for your wonderful review! We're thrilled to hear how pleased and excited you are with the 16x24 canvas. Our artists and entire staff are dedicated to ensuring that each piece we create and each interaction we have is filled with the respect, patience, and professionalism you experienced.

Your five-star rating means the world to us. We're honored to have had the opportunity to bring your memories to life on canvas and to provide you with a service that leaves such a positive impression.

We look forward to serving you again and helping you cherish more memories.

Warm regards,


Rated 5 out of 5 stars

A Happy Return Customer

This is my 2nd time getting photos restored by Memory Cherish. I'm very pleased with their work! They communicate regularly with you as a customer and always ask if you're happy with their results. They also welcome your input if there's anything you want changed, which I appreciate very much! They're fast, efficient, helpful & friendly, but most importantly, they do quality restoration and you will be very pleased with your photos!

Kelly

Date of experience: 28 June 2021

Reply from MemoryCherish

I'm so glad to hear you're happy with the results of your photo restoration, Kelly! Thank you for taking the time to review Memory Cherish and share your experience. We take pride in our work and we're always excited when people are pleased with what we've done--thank you again for being a customer.


Rated 1 out of 5 stars

Paypal sent receipt of payment for order…no acknowledgement of order from Cherish.

I filled out the form for a photo restoration yesterday and submitted payment via PayPal who sent me a receipt at 12:37pm. I never got a confirmation from Cherish. I spoke to the chat agent several times and per her advice sent a note to customer support along with the transaction ID…no response. I again texted with chat agent who said she was escalating to support team…no response. My sister recently died. This was supposed to be something to help me/others through this difficult time. Instead, it has created a lot of stress. Please help.

Date of experience: 30 June 2023

Reply from MemoryCherish

We appreciate you taking the time to share your recent experience with us, Linda. We understand how inconvenient it can be to experience a delay in receiving your order, and we apologize for any frustration this has caused. Please know that we are committed to ensuring the timely delivery of your order and are currently working to resolve the issue as quickly as possible.

Upon review of our communication with you, we can confirm that we have provided regular status updates via email. However, to ensure that you are receiving all of our messages, we kindly ask that you add our support email address to your contacts list or mark our messages as "not spam." This will help to guarantee the seamless delivery of any future communication.

We pride ourselves on providing excellent customer service and understand that clear, timely communication is key.

Once again, we apologize for any inconvenience you may have experienced. We are committed to making sure you receive your order quickly and correctly, and are available anytime to answer any further questions or concerns you may have. Thank you for choosing us and we look forward to serving you again in the future.


Rated 5 out of 5 stars

Holy crap. These folks are GREAT

These folks do great work qualitatively. We asked them to restore what we considered to be absolutely unrestorable pictures (one from the 1800's), torn, faded & ugly. They managed to return the photos to marvelous health for a very modest fee (we checked with others) and with a maximum of customer service, keeping us in the loop at each stage of the process. We are ecstatic!

Date of experience: 04 January 2024

Reply from MemoryCherish

Dear Jay,

Thank you so much for your wonderful review! We're thrilled to hear about your satisfaction with the restoration of your cherished photos. It's heartening to know that our efforts in restoring your images were met with such positive results.

Your appreciation for our customer service and the value we offer is greatly encouraging. We strive to keep our clients involved and informed at every step, and it's rewarding to know this aspect stood out for you.

We're here whenever you need us to help bring more memories back to life. Thank you for choosing MemoryCherish!

Warm regards,
The MemoryCherish Team


Rated 5 out of 5 stars

Restored photo brought back treasured memories

I found an old photo that was very faded. These memories are SO important and cherished, and I was afraid that in another year, the picture would be lost to time. So, I sent it off to MemoryCherish to see if they could restore and re-colorize it. The finished product was simply AMAZING! I can't tell you how wonderful the restored photo looked! It just brought back so many warm and treasured memories.
Thank you so much, MemoryCherish!

Date of experience: 18 June 2024

Reply from MemoryCherish

Thank you so much for your heartfelt review! We're delighted to hear that our restoration work on your cherished photo exceeded your expectations. Preserving precious memories is at the heart of what we do at MemoryCherish, and it’s incredibly rewarding to know that our efforts have brought back so many warm and treasured memories for you.

Thank you for entrusting us with such an important task. If you have any more photos you'd like to restore, we're here to help!

Warm regards,