Merci,super service
Date of experience: 10 June 2024
Company activitySee all
Reviews3.7
2,494 total
Sort:
EXCELLENTS COLLABORATEURS
BON PRODUITS
EXCELLENTS COLLABORATEURS
Par contre, j'ai galerer pour faire mon extension de gatantie 125 ans.
Date of experience: 01 May 2024
Reply from Miele France
Bonjour,
Merci pour votre message et pour la confiance que vous accordez à Miele. Vous enchanter sera toujours notre priorité 🙂
Belle journée,
Votre équipe Miele.
Horrible
thank you for information; it is not correct at all the order confirmation of Darty just to cash money five months in advance
on October the 24th I bought and I paid to Darty the dischwasher G 7610 SCI noir ad 60cm to be delivered on 19/11/2022. Till today I have no news about the delivery.
Date of experience: 26 November 2022
Reply from Miele France
Hello,
We are sincerely sorry regarding the delivery time. This product will be manufactured in our plant on the beggining of 2023 and will be available on the 3rd, 4th and 5th week of 2023. If it's too long, you can see with Darty to change the the product.
Kind regards,
Your Miele Team.
Top facile a commander et qualite du…
Top facile a commander et qualite du produit au top
Date of experience: 11 April 2024
You cannot receive tax refund if you buy somthing to export
I bought a coffee machine CM 6560 in March. Everything was fine, and the service was excellent. However, they promised to return the VAT that I paid on the PABLO system. However, after a long correspondence, they refused to do this, making an absurd demand to open an account in a French bank for a non-resident of France. It would have been better to immediately say that Miele doesn't like or can't refund VAT to people from abroad, so that they take it with them.
Date of experience: 26 March 2024
Reply from Miele France
Hello,
Thank you for your message. As part of our quality policy, we pay close attention to all feedback. Your comments will be forwarded to the relevant department with the aim of continuous improvement.
Have a great day,
Your Miele team.
Tres agreable surprise par l efficacité…
Tres agreable surprise par l efficacité de cette Entreprise MIELE Tres bon contact Rapide et opérationnel
Date of experience: 17 April 2023
Reply from Miele France
Bonjour,
Merci pour votre message et pour la confiance que vous accordez à Miele. Vous enchanter sera toujours notre priorité :)
Great!…
Easy to use website and easy to find products and consumables. Fast delivery.
Date of experience: 07 June 2022
Reply from Miele France
Hello Dave,
Thanks a lot for your message ! We are doing the best so you can have a premium experience.
Kind regards,
Your Miele Team
Sav efficace.
Suite panne électrique sur four, intervention rapide d'un technicien "miele". Efficace et sympathique.
Date of experience: 31 January 2023
Reply from Miele France
Bonjour,
Merci pour votre message et pour la confiance que vous accordez à Miele. Vous enchanter sera toujours notre priorité :)
I did not receive my order since the…
I did not receive my order since the DPD delivery service is really bad. Was home all day, did not receive any message or email. The package was not delivered at my home, nor at the DPD location. Asked the customer service of Miele and never heard back…
Date of experience: 23 April 2024
Reply from Miele France
Hello,
We sincerely apologize for the issues you have encountered, and we are committed to resolving the situation as soon as possible. To do so, we have initiated a contact request to gather more information and retrieve your contact details. Your satisfaction is paramount to us, and once we have your details, our dedicated team will immediately mobilize to find a suitable solution.
Thank you very much for taking the time to provide us with this information.
Best regards,
Your Miele Team.
super intervention rapide professionnel…
super intervention rapide professionnel
l’intervenant était très pédagogue
il a répondu à toutes nos questions
Date of experience: 05 April 2023
Reply from Miele France
Bonjour,
Merci pour votre message et pour la confiance que vous accordez à Miele. Vous enchanter sera toujours notre priorité :)
intervention
besoin d'intervention sur lave-linge de plus de 10 ans: excellent service après-vente, technicien au top
Date of experience: 29 November 2022
Reply from Miele France
Bonjour,
Merci pour votre message et pour la confiance que vous accordez à Miele. Vous enchanter sera toujours notre priorité :)
Amazing helpful staff at the store in…
Amazing helpful staff at the store in Cap 3000 Nice.
Date of experience: 13 March 2023
Lovely website that is well designed
Lovely website that is well designed. Currently researching fridge/freezer units that are sustainable, built in Europe with a good record for spares. Yes, Miele is expensive but it matters less, to me, than buying every 5 years a new unit because spares are unobtainable.
Date of experience: 17 October 2020
Lack of post-service
I bought a robot hoover Scout RX3 Home Vision HD - SPQL, after two months the Wi-Fi module stopped working, the replacement of the hoover was 2.5 months.
The new hoover had a faulty charging module, I asked for a refund, I do not want to try my luck a third time.
The current exchange/refund lasts for three months.
As a result, investing in the company Miele hoover is more in the service, rather than cleaning my home.
The work of the service department is at a very low level, they ignore letters/requests. No co-ordination between departments, I spent half a day trying to get my coffee machine serviced.
I am a brand loyalist, I have many of their products, but the Scout RX3 Home Vision HD - SPQL is a failure.
U.P.D. 26/10/2023 After your answer
No one's contacted me �
Date of experience: 23 September 2023
Reply from Miele France
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience, et nous sommes vraiment désolés d'apprendre que vous n'avez pas trouvé la satisfaction espérée avec nos services Miele.
Notre équipe vous a recontactée, et nous espérons que la solution trouvée est satisfaisante pour vous.
La satisfaction de nos clients est primordiale pour nous, et nous apprécions que vous nous ayez donné l'occasion de corriger cette situation. Votre retour d'information est précieux pour nous, car il nous aide à nous améliorer en permanence.
Nous espérons que vous continuerez à faire confiance à notre entreprise, et si vous avez d'autres préoccupations à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.
Merci encore pour votre patience et votre compréhension.
Bien cordialement,
Votre équipe Miele.
Whoever thought of putting clips on the…
Whoever thought of putting clips on the XXL integrated door needs to be fired. The old grill system was better. I am at a loss how to adjust the clips on the integrated door so the door fits correctly. Each of the clips are attached individually and must be precise or the door will not close properly. Model 60 cm G 7565 SCVi i purchased in France.
Date of experience: 04 April 2022
Reply from Miele France
Hi,
Thank you for the information. We can't find your account on our system. Could you contact us on our social network (facebook or instagram) with your invoice please ?
Kind regards,
Your Miele Team.
The absolute worst customer service in France
The absolute worst customer service in all of France. I have spent a lot of money on 40 Miele appliances and it is a nightmare every time I have to deal with Miele France. My dossier number is 11541228 so you know I’m a genuine customer. The staff at the Miele SAV are rude, unhelpful and totally incapable of doing the s8 lest things. I REGRET buying Miele because of such bad customer service. Nightmare!
Date of experience: 02 May 2022
Reply from Miele France
Hi,
We are trully sorry about the incoveniance. Our services are currently working on your case and will come to you as soon as possible.
Kind regards,
Your Miele Team.
I love all my Miele appliances .They…
I love all my Miele appliances .They are the best on the market .I would never trade for another manufacturer .Not only are they beautiful and modern, but heavy duty to handle my household .
Date of experience: 28 December 2020
Satisfaction
Entierement satisfaite de l’intervention du technicien
Ponctualite Amabilite Professionalisme
Date of experience: 08 May 2023
Very poor service.
Still waiting for a part for my new machine. Bought about 9 months ago it has broken already. Engineer came out two months ago and part still not received. Miele ignoring all of my emails. Very poor service. I keep being booked in for engineer visits thinking it will be sorted. On the day of the scheduled visit i get my time. Then rearrange my day accordingly. Then get a call from the engineer saying he hasn’t got the part. It’s a bit of a joke. Won’t buy Miele again.
Date of experience: 15 August 2023