10,477 total
I have now ordered twice from Urban Jungle . Their website is great. Their choice of plants (including some that are hard to find) is superb. The quality is excellent , likewise the packaging and customer service. I see no reason to order elsewhere except for categories of plant they don't stock.
Date of experience: 18 December 2024
Clear fair pricing is great and automatic rolling renewal makes it easy to keep track of . Also getting an email every month advising when payment will be taken is a great idea.
Date of experience: 28 December 2024
CHEAPEST ON OFFER GOT THROUGH CONFUSED SO BAGGED A £20.00 SAINSBURYS GIFT CARD ASWELL. SO SAVED £23.00 ON MY MY RENEWAL PRICE
Date of experience: 28 December 2024
Got a good quote a year ago, and purchased house insurance, with no fuss. They kept in touch throughout the year, also notified me that I was on an automatic renewal, so that I could cancel if need be, but didn't need to, as they gave me a quote for the same price as last year, despite most insurance policies, going up the past 12 months.
Date of experience: 22 December 2024
Setting up my contents insurance was quick and easy. The documents I received for setting up my insurance were emailed straight away. I am very pleased with the competitive price and the reason I went with them was because I saw their Trustpilot review status.
Date of experience: 18 December 2024
My expensive tv got knocked over by the kids and it wasn't able to be repaired, urban jungle give me the option to replace the tv or a cash settlement. Thank you very much and I highly recommend them.
Date of experience: 09 October 2024
I've not had to use the insurance as I've never made a claim on household insurance in my life, but it's nice to know it's there should I need it.
Date of experience: 23 December 2024
Very easy and straight forward no stupid questions like many other companies.
Date of experience: 26 December 2024
Total con, took out cover for appliance insurance just to be told it does not cover for faulty appliance, absolute joke, so what they want us pay premium for ? madness
Date of experience: 24 December 2024
Reply from Urban Jungle
Hi Manish,
Thank you for taking the time to leave a review, I'm sorry that you are unhappy with your experience with Urban Jungle.
Every insurance policy, whether with us or another company, will have specific terms and conditions that apply to the cover. There will also be some situations that can’t be covered by the policy, which are clearly outlined in your policy document.
We make this information available to all customers in the sample policy documents on our website and the checkout page of our quote process so everyone can review the details of their cover before deciding to purchase the policy. After buying a policy, customers can find their policy documents in the 'My Account' section of the website.
We also have a 14-day cooling period when customers take out a policy with us in case customers want to shop around and consider if we’re the best insurance provider for their circumstances.
Please get in touch with our support team at support@myurbanjungle.zendesk.com if you would like help understanding the wording of our policies and the cover we offer or if there is anything else we can help with.
Best,
Matt
They have enabled us to have the peace of mind of having our contents insured at an affordable cost. Thank you
Date of experience: 23 December 2024
Broke my phone and went through the insurance process. All pretty straightforward and a few weeks later it's all sorted in the way I expected from the policy details I read when I took out the insurance. Paid my excess and they paid the rest. Really appreciate it all
Date of experience: 13 December 2024
Haven't had to make a claim, but otherwise this has been a straightforward company to deal with, with shared values, Simple to sign up.
Date of experience: 15 December 2024
My question regarding Public Liability was expertly answered by Charlie in Customer Support. For me this confirms that you are a company who knows what they are doing and can deal with customers in a clear and concise fashion.
Other insurers do not include Public Liability or seem confused whether their company includes it or not!
Date of experience: 12 December 2024
Took out a policy 11 months ago and never needed urban Jungle. When I did need them and 8 calls later all I received were 8 hung up calls asking to go to their website. POOR POOR POOR.
They then had the cheek to increase next years premium by a whopping 35%!!! which arrived in todays post.
Direct Debit now cancelled.
Another company that rakes the money in and gives nothing back in return. No human contact, no help, a totally online automated service offering zero customer service.
Date of experience: 12 December 2024
Reply from Urban Jungle
Hi Chris,
Thanks for taking the time to leave a review - I’m sorry that you’re unhappy with your experience with Urban Jungle.
Every year we review our prices to ensure that they’re fair for all of our customers. This means our prices can change for a number of reasons, including increases in costs to service claims, inflation, or other updated information we have (for example, if your postcode has an increased flood risk).
The price of cover, despite no changes to your personal circumstances or any claims activity on the policy, may increase. We will always let you know with plenty of notice and you’ll never pay more for your policy than a new customer with the same cover.
We can’t find the details regarding any previous contact you’ve mentioned in this review, but if you have an ongoing problem you’d like us to take a look into, please get in touch with us. Our customer support team is available to help through live chat Monday to Friday, from 9 am - 5 pm. You can email us at support@myurbanjungle.zendesk.com or use our online contact form 24/7, and we’ll get back to you as soon as possible.
Best,
Fiona
Best value for insurance there is.....end of discussion.
Date of experience: 22 December 2024
Excellent customer service,very good and making things less stressful when having a claim.
Date of experience: 22 December 2024
Urban Jungle have given me a £10 credit on my account in order to reopen my contents insurance. This is a very good offer and I have accepted it. They have an extremely good customer services team who are responsive immediately. I am very happy with Urban Jungle where I am treated with respect.
Date of experience: 29 November 2024
I have used Urban Jungle for a year now and have found them very reasonable with their prices so I have continued to stay with them.
Date of experience: 12 December 2024
Home insurance went from £3.48 to £13+ a month. How on earth do you justify that when I managed to get it for £4 elsewhere? I now have no trust in the process of insurance companies. **In reference to the smug reply, I'm not stupid and know these things add to premium but that increase? Especially when I can get it from most of your competitors for the maximum of £5 a month. You're not that interested in fairness otherwise you wouldn't be trying to charge such a massive increase. Come on be honest, you're really not interested in keeping repeat customers.
Date of experience: 08 December 2024
Reply from Urban Jungle
Hi Adam,
Thanks for your review.
Every year we review our prices to ensure that they’re fair for all of our customers. This means our prices can change for a number of reasons, including increases in costs to service claims Inflation, or other updated information we have (for example, if your postcode has an increased flood risk).
This might mean that we increase the price of cover, despite no changes to your personal circumstances or any claims activity on the policy. We will always let you know with plenty of notice and you’ll never pay more for your policy than a new customer with the same cover.
We will always send you an email with your annual renewal price 23 days before your renewal, to leave you enough time to shop around and turn off automatic renewal or cancel your policy if our cover is no longer suitable for you. We also don’t charge any cancellation fees, so it doesn’t cost anything if you do need to switch providers.
I hope this clarifies, but if you have any further questions about this you can email us at support@myurbanjungle.zendesk.com.
Best,
Fiona
Easy to set up, can be done via mobile & easy to choose the correct amount of home contents cover, not had any problems with them so far so I hope it’s just as easy if I ever have to make a claim. Excellent company would highly recommend � , also they always send me a reminder email as to when my payment is being taken ��
Date of experience: 23 November 2024
