Easy application
I bought a policy tonight-Straight forward process of applying & the most competitive quote I received, as insurance premiums have increased so much over past couple of years!
Date of experience: 11 January 2025
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Reviews4.5
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Simple insurance application process…
Simple insurance application process and great flexible prices - just how it should be!
Date of experience: 10 January 2025
Clear fair pricing is great and…
Clear fair pricing is great and automatic rolling renewal makes it easy to keep track of . Also getting an email every month advising when payment will be taken is a great idea.
Date of experience: 28 December 2024
Disappointing lack of clarity on basics
I reached out to this service with a simple question about whether a petsitter could visit my property without voiding my insurance under their policies. After being rebuffed repeatedly (go look at our policy documents and figure it out -- as if they aren't the experts on their own policies), I asked a series of specific questions about what would qualify or not. I was told that "we don't offer an advised service" and that they "can't provide definitions for every term in [their] policy" and even that I should shop elsewhere! This all seems very shady and evasive. An insurer should be able to tell me whether a basic circumstance will or will not be covered BEFORE I fork over hundreds of pounds for insurance. At minimum, they should be able to define the terms in their own policies!
EDIT: Updated from 1 to 3 stars. They answered my question AFTER I told them that I had left a 1-star review. I still think their communication is unacceptably poor and they seem to put the burden onto the customer to figure out their policies, which are not clearly explained.
Date of experience: 02 January 2025
Very easy to complete the Insurance…
Very easy to complete the Insurance policy, quick process.
Date of experience: 12 January 2025
Renewed policy, at the same price as last year.
Got a good quote a year ago, and purchased house insurance, with no fuss. They kept in touch throughout the year, also notified me that I was on an automatic renewal, so that I could cancel if need be, but didn't need to, as they gave me a quote for the same price as last year, despite most insurance policies, going up the past 12 months.
Date of experience: 22 December 2024
Seems to be easy and straight forward.
Seems to be easy and straight forward.
Obviously have not claimed yet (and don't intend to) so cannot test this service.
Like what I see so far.
Date of experience: 05 January 2025
Better Payment method needed
USE PAYPAL For payments..it would be lot easier/quicker and less time consuming.
Date of experience: 08 January 2025
Just a really easy and straightforward…
Just a really easy and straightforward process to add in the policy.
Simple and straightforward with bells on
Date of experience: 07 January 2025
Easy to set up insurance
Setting up my contents insurance was quick and easy. The documents I received for setting up my insurance were emailed straight away. I am very pleased with the competitive price and the reason I went with them was because I saw their Trustpilot review status.
Date of experience: 18 December 2024
My expensive tv got knocked over by the…
My expensive tv got knocked over by the kids and it wasn't able to be repaired, urban jungle give me the option to replace the tv or a cash settlement. Thank you very much and I highly recommend them.
Date of experience: 09 October 2024
Total con
Total con, took out cover for appliance insurance just to be told it does not cover for faulty appliance, absolute joke, so what they want us pay premium for ? madness
Date of experience: 24 December 2024
Reply from Urban Jungle
Hi Manish,
Thank you for taking the time to leave a review, I'm sorry that you are unhappy with your experience with Urban Jungle.
Every insurance policy, whether with us or another company, will have specific terms and conditions that apply to the cover. There will also be some situations that can’t be covered by the policy, which are clearly outlined in your policy document.
We make this information available to all customers in the sample policy documents on our website and the checkout page of our quote process so everyone can review the details of their cover before deciding to purchase the policy. After buying a policy, customers can find their policy documents in the 'My Account' section of the website.
We also have a 14-day cooling period when customers take out a policy with us in case customers want to shop around and consider if we’re the best insurance provider for their circumstances.
Please get in touch with our support team at support@myurbanjungle.zendesk.com if you would like help understanding the wording of our policies and the cover we offer or if there is anything else we can help with.
Best,
Matt
Rip Off Merchants
Took out a policy 11 months ago and never needed urban Jungle. When I did need them and 8 calls later all I received were 8 hung up calls asking to go to their website. POOR POOR POOR.
They then had the cheek to increase next years premium by a whopping 35%!!! which arrived in todays post.
Direct Debit now cancelled.
Another company that rakes the money in and gives nothing back in return. No human contact, no help, a totally online automated service offering zero customer service.
Date of experience: 12 December 2024
Reply from Urban Jungle
Hi Chris,
Thanks for taking the time to leave a review - I’m sorry that you’re unhappy with your experience with Urban Jungle.
Every year we review our prices to ensure that they’re fair for all of our customers. This means our prices can change for a number of reasons, including increases in costs to service claims, inflation, or other updated information we have (for example, if your postcode has an increased flood risk).
The price of cover, despite no changes to your personal circumstances or any claims activity on the policy, may increase. We will always let you know with plenty of notice and you’ll never pay more for your policy than a new customer with the same cover.
We can’t find the details regarding any previous contact you’ve mentioned in this review, but if you have an ongoing problem you’d like us to take a look into, please get in touch with us. Our customer support team is available to help through live chat Monday to Friday, from 9 am - 5 pm. You can email us at support@myurbanjungle.zendesk.com or use our online contact form 24/7, and we’ll get back to you as soon as possible.
Best,
Fiona
Application process really easy
Application process really easy. As I expect to move in the near future, monthly payment for a few months is ideal.
Date of experience: 29 December 2024
Really grateful
Broke my phone and went through the insurance process. All pretty straightforward and a few weeks later it's all sorted in the way I expected from the policy details I read when I took out the insurance. Paid my excess and they paid the rest. Really appreciate it all
Date of experience: 13 December 2024
The price of insurance good
The price of insurance good
Info on line very good
Nice language / manners
Date of experience: 09 January 2025
Delighted with the ease of setting up…
Delighted with the ease of setting up Contents insurance and Direct Debit
Date of experience: 09 January 2025
Home insurance went from £3.48 to £13+…
Home insurance went from £3.48 to £13+ a month. How on earth do you justify that when I managed to get it for £4 elsewhere? I now have no trust in the process of insurance companies. **In reference to the smug reply, I'm not stupid and know these things add to premium but that increase? Especially when I can get it from most of your competitors for the maximum of £5 a month. You're not that interested in fairness otherwise you wouldn't be trying to charge such a massive increase. Come on be honest, you're really not interested in keeping repeat customers.
Date of experience: 08 December 2024
Reply from Urban Jungle
Hi Adam,
Thanks for your review.
Every year we review our prices to ensure that they’re fair for all of our customers. This means our prices can change for a number of reasons, including increases in costs to service claims Inflation, or other updated information we have (for example, if your postcode has an increased flood risk).
This might mean that we increase the price of cover, despite no changes to your personal circumstances or any claims activity on the policy. We will always let you know with plenty of notice and you’ll never pay more for your policy than a new customer with the same cover.
We will always send you an email with your annual renewal price 23 days before your renewal, to leave you enough time to shop around and turn off automatic renewal or cancel your policy if our cover is no longer suitable for you. We also don’t charge any cancellation fees, so it doesn’t cost anything if you do need to switch providers.
I hope this clarifies, but if you have any further questions about this you can email us at support@myurbanjungle.zendesk.com.
Best,
Fiona
I've not had to use the insurance as…
I've not had to use the insurance as I've never made a claim on household insurance in my life, but it's nice to know it's there should I need it.
Date of experience: 23 December 2024
Best Quote, with Best Cover
Excellent access via the Comparethemarket.com insurance broker. Best quote, best package and effective fast process. I highly recommend Urban Jungle Home Insurance.
Date of experience: 03 January 2025