Best customer service in Italy!
My agent was so helpful. I had input my name incorrectly and tried to do this in Italian and he explained how to do everything in English. I was able to have this completed in less than 24 hours! Thank you.
Namirial.it聽Reviews聽31,623
鈥�/span>
4.6
Companies on Trustpilot can鈥檛 offer incentives or pay to hide any reviews.
See what reviewers are saying
I was having technical problems and the tech support team was efficient, fast, and professional. The live online verification process was also great. Thank you!
An amazingly easy and smooth process
L'operatrice e' stata molto gentile ed efficiente. La procedura 猫 andata bene senza problemi.
Company details
About Namirial.it
Written by the company
Chi 猫 Namirial?
Namirial 猫 la risposta 100% Made in Italy a tutte le tue esigenze come cittadino o professionista 2.0. Forniamo i migliori prodotti digitali che rendono la tua vita pi霉 semplice, accelerando i tempi della burocrazia e dei rapporti con la Pubblica Amministrazione, liberando le case e gli uffici dalla carta per uno stile di vita finalmente sostenibile 馃尦
Quali sono i Prodotti?
Firma Digitale Remota
Pieno valore legale, ti autentichi con SPID, CIE, CNS, con una firma digitale in scadenza o con il Video Riconoscimento incluso nel prezzo. E poi cos矛 lasciamo la carta sugli alberi.
SPID per il Cittadino
Ottieni SPID online con Namirial, Identity Provider autorizzato e certificato, a qualsiasi ora del giorno e della notte, anche nel weekend, comodamente da casa tua.
SPID Professionale
Con SPID di Tipo 3 dai una spinta al tuo Business, portando la tua attivit脿 nell'Italia full digital. Rapporti velocizzati e pi霉 economici con la PA e gli altri enti privati, e molto altro.
PEC Business
Una PEC mai vista prima. Compatibile con ogni client di posta, allegati maxi fino a 100mb, invio simultaneo, multi utenza, dimensioni di archivio scalabili e molti altri servizi esclusivi.
Marche Temporali
La Marcatura Temporale (Time Stamping) garantisce data e ora certi per un documento informatico al momento della sua apposizione, e ha tanti casi di applicazione.
Come posso raggiungere l'assistenza?
Il supporto tecnico di Namirial 猫 sempre a tua disposizione.
Per qualsiasi necessit脿, saremo felici di aiutarti 鉁�/strong>
Ulteriori Informazioni su Namirial
Namirial 猫 un fornitore multinazionale di tecnologia dell鈥檌nformazione. La fornitura di soluzioni per la gestione delle transazioni digitali trusted 猫 il core business Namirial. Queste soluzioni aggregate in una piattaforma unica comprendono applicazioni per identificare e autenticare gli utenti, flussi di lavoro per orchestrare le firme, fornitura certificati per la generazione di firme elettroniche e sigilli elettronici, procedure di archiviazione a lungo termine, procedure per le fatture elettroniche e servizi di consegna elettronica.
Namirial 猫 certificata come fornitore qualificato di servizi fiduciari ai sensi del Regolamento UE 910/2014 eIDAS, accelerando la digitalizzazione del settore privato e della pubblica amministrazione.
Contact info
Via Caduti sul Lavoro n. 4, 60019, Senigallia, Italy
- +3907163494
- contacts@namirial.com
- namirial.it
4.6
Excellent
32K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
Verified
Confusing not acceptable
Date of experience: 13 March 2025
Verified
Best customer service in Italy!
Best customer service in Italy!
My agent was so helpful. I had input my name incorrectly and tried to do this in Italian and he explained how to do everything in English. I was able to have this completed in less than 24 hours! Thank you.
Date of experience: 12 March 2025
Verified
Relatively easy and very polite service
Date of experience: 05 March 2025
Reply from Namirial.it
Thank you Simon for your comment.
Have a good evening
Verified
Verified
Facile la procedura di riconoscimento
Date of experience: 11 March 2025
Verified
Personally don't recommend at all.
I needed a pec for my work, sign up process was easy but to obtain a verified identity has been an absolute nightmare in which I, after a week or so, am still unable to do, after a number of messages to the support desk, they haven't bothered in replying at all even after sending photos and video evidence of the issues with onboarding today. I have super important emails that I am waiting for and only hope that this issue doesn't affect anything incoming or outgoing. An easy process turned nightmare simply because onboarding doesn't recognise my birth country from the repeated information I have given? Weird because it has no issues accepting my official identity via SPID. Regardless, when all this comes to an end, I suppose it would be best to look for another company that provides a pec without issues, and if issues arrise, actually bother to respond with some form of help.
Date of experience: 07 March 2025
Verified
I was having technical problems and the鈥�/h2>
I was having technical problems and the tech support team was efficient, fast, and professional. The live online verification process was also great. Thank you!
Date of experience: 07 March 2025
Verified
Reply from Namirial.it
Grazie Leonardo del suo commento.
Buona serata
Verified
I do not like if you start the process鈥�/h2>
I do not like if you start the process but cannot finish then you have to start completely again wasting the information already completed. First time there was no operator available - second time the operator considered there was a small mistake on the form -but it cannot be corrected, you have to key everything in from the beginning including new verification codes etc. Its cumbersome
Date of experience: 05 March 2025
Reply from Namirial.it
Dear Julian,
thank you for your comment. We are pleased that the procedure was successful and that you were able to activate the product. We are sorry that you found the procedure too difficult, but the regulations governing this service are clear and precise and every Certificatio Authority must adhere to them in order to guarantee the security of citizens in the digital world. Thank you again for choosing Namirial Sign.
Have a nice day
Verified
Reply from Namirial.it
Thank you Daniah for your comment.
Have a good evening
Verified
Reply from Namirial.it
Thank you Eduardo for your comment.
Have a good evening
Verified
Nightmare time-wasting registration process
I had to go through video interviews 7 (seven) times over 2 months, plus pay 鈧� for a namirial help line, due to a variety of problems caused by the confusion inherent in Namirial's processes. This involved wasting literally days of time. In those 7 interviews I received 4 different descriptions of the documents needed to create a digital signature including idiotic directions on one occasion to report to the UK Italian Consulate in London for a formal document for what is an entirely online process; incomprehension that a "CARTASANITARIA" does not exist for UK residents; lack of clarity for precise information required; acceptance of the name entered in a 'CODICEFISCALE' when the same name was disallowed for my passport; lack of proper checks on e mail availability when setting up the signature; inflexibility of process requiring one to recommence the process each time a Namirial problem is encountered; issung a digital signature voucher when it is clear that Namrial rules will dissalow the use of it ... I could go on. I advise Namirial to reform their processes, train their interviewers more coherently in the case of non-Italian resident but fluent Italian speaking applicants, bring more clarity to the form instructions, and ensure at the earliest point in the process that it is not possible to set up 2 accounts with similar e mails. One Star because Alessandro on the help line was at least responsive, otherwise I would be asking Trust Pilot for zero or negative stars. Oh dear.
Date of experience: 26 February 2025
Reply from Namirial.it
Dear Marcus,
For foreign customers we advise to use the International Namirial Shop, as it is not required to provide Italian Tax Code OR documents , that would be necessary in the italian shop, as the tax code is necessary to use with italian PA.
Have a nice day
Verified
Reply from Namirial.it
Thank you tereza for your comment.
Have a good evening
Verified
Reply from Namirial.it
Grazie A.A. del suo commento.
Buona serata
Verified
Verified
Molto efficiente e professionale.
Date of experience: 22 February 2025
Verified
Aperatrice professioanle
Aperatrice professioanle, gentile, smart
Date of experience: 21 February 2025
Verified
Easy
Very knowledgeable person who guided me through the process effortlessly
Date of experience: 19 February 2025
Verified
Personale educato e disponibile
Date of experience: 18 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they鈥檒l be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they鈥檙e about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot鈥檚 review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.