neptuneplay.com Reviews

Loyalty pays with Neptuneplay. Been with them for a year now and the VIP perks are impressive. Personal account manager and exclusive bonuses make a big difference. Even more, company often has interesting updates and bonuses for the players, but as for me the best their side is pretty high odds rates on e-sprorts events, kindly recommend.

Date of experience: 26 December 2024

Poor gambling site overall. Games are full of glitches and kick you out quite regularly saying technical errors. Tried using several Internet browsers but made no difference. A fair few tools in the menu interface don't seem to work on top of everything with the additional poor customer service feed back and automated service. Typical site more interested in your money than providing good customer service in general.

I would also like to mention that, although it's down to luck and could never be proven, the games on this site seem to give the poorest rtp return I have encountered compared to any other site. It seems quite common to end upto staking 35-40x before seeing a return, which is 99% of the time a 1-2x rtp return. This seems to happen even on higher rtp slots of 96% and up. This site seems to drain your credit quickly which unfortunately for some can entice addicts into a chase to win scenario where you could be tempted to deposit more over shorter periods. My advice would be to avoid this site at all costs, good luck!

Date of experience: 20 December 2024

This has to be the worst site out there 1�7/h2>

This has to be the worst site out there 12 free spins and only win 20p shocking not only that that’s the first in game bonus I had after wagering about £500 stay clear of this site and there sister sites to they just take ur money and u will hardly win nothing

Date of experience: 20 December 2024

Been using Neptuneplay for my esports 1�7/h2>

Been using Neptuneplay for my esports bets and I'm really liking the odds they offer. Had a bit of confusion with how bonuses work, but their support team was super helpful and sorted it out for me. Just a heads up, the site can be a bit slow during big tournaments.

Date of experience: 18 December 2024

I've been waiting for a withdrawal 1�7/h2>

I've been waiting for a withdrawal since 3rd of December. They haven't even started processing it due my account not being verified me sending all required documentation I sent id and bank statements and they still won’t send me my money this site is definitely a con stealing money 1�7. update I’ve sent more bank statements plus more pictures of my id they sent me an email today asking for more bank statements from different dates that has Apple Pay on my transactions taking for a ride this site. they don’t want to pay please please do not give this site your money they will take it without paying any winnings just stay clear they will try everything in there power to not to pay out im giving up now they can just keep the money I’m still reporting them hopefully they get shut down soon

Date of experience: 03 December 2024

Fantastic gaming experience. Quick withdrawals. So many gaming and betting options available. I won good amount. really happy!!! Neptune application is so smooth as well. it's my best App experience. looking forward to play more.

Date of experience: 23 December 2024

UPDATE

I've been waiting for a withdrawal since 1st December. They haven't even started processing it due my account not being verified despite me sending all required documentation

Neptune replied to my last review asking me to contact another email that I hadn't previously. I sent the required documents again to that email but once again no response. The company don't have a contact telephone number so I have been unable to actually speak to someone. The only correspondence I'm getting now is a repeat email of what I require to send in.

Once again I will post another update tomorrow but this is increasingly looking like I've been scammed.

Date of experience: 01 December 2024

Scam site,that doesn't pay u winnings, sister site to SPICY 🥵 Jackpots.

Date of experience: 23 December 2024

I don’t like to lose, but it depends on me. Neptune makes every effort to make betting and withdrawing money convenient. Here, betting becomes a thrilling experience, especially with the abundance of bonuses. Respect!

Date of experience: 20 December 2024

I would also avoid this site .quick to 1�7/h2>

I would also avoid this site .quick to take deposits but when it comes to withdraw it’s pretty bad . I have a withdrawal still pending . Ive sent in my drivers license which clearly has my address on it ive also sent a screenshot of my bank statement again not accepted . Tried to talk to online chat I spoke to jordon who didn’t really answer my questions then cut me off chat for saying I was inactive which wasn’t true .i will be making a complaint today if funds are still pending so we shall see !!just an update I did receive funds just now .so not a scam but does take a bit of time to process.

Date of experience: 04 December 2024

I received an instant payout without 1�7/h2>

I received an instant payout without verification. Really good games. No silly promotions.
Best casino site I have played

Date of experience: 20 December 2024

More fun to put your money in a 1�7/h2>

More fun to put your money in a blender. 780 dead spins. Don't deposit past your first. Probably worse than pub casino or virgin. If you want a fair site that doesn't just rob you try midnight casino.

Date of experience: 12 December 2024

Requested a withdrawal of £10 on 15th November, which was sat as pending for days. 6 days after the request I receive an email asking for photos of my bank card, which i had unfortunately lost earlier in the week. I sent bank statements for that card to verify my ownership of the account but they kept insisting on photos of the card. They then asked for a letter from my bank, confirming the card was cancelled (which they don't do), THEN they asked for photos of the card again! Still waiting for my withdrawal 12 days later. I've given them more than enough documentation to verify me.

Customer Service "live chat" is a joke too. They don't respond for two hours, by which time you have been disconnected and logged out so you have to do it all again!

Absolutely avoid.

Date of experience: 15 November 2024

Well after the reviews on here it’s clear to say I don’t think I’m ever going to receive my withdrawals!
On the 31st of October I won 28k on this website this will be 3 weeks on Thursday I have been on live chat to them every single day asking when this is going to be approved for payment. The same answers as everyone else wait for an email. I’ve put complaints in which there emailed me with the same response as the live chat no moving forward at all I’m now locked out of my account. Can anyone help with moving this forward what I should do as this is a large sum of money that I will not just forget about. The customer service is shocking I want to take this further. 3 weeks is an awful long time for it to just be approved when I’ve sent all relevant information in that there have asked for.

Date of experience: 31 October 2024

This company appears to be having 1�7/h2>

This company appears to be having financial issues. I withdrew money days ago and still nothing. The live chat doesn't reply to you at all. Avoid this company like the plague


So a day later and I gor through to chat to be informed that's they were dealing with a high volume currently and cannot give me a time frame for my withdrawal. AVOID AT ALL COSTS

Date of experience: 18 November 2024

Won £200 from 35 bonus spins wager went 1�7/h2>

Won £200 from 35 bonus spins wager went up to 7k what a joke!😂
Spent £50 trying to get a welcome offer that was reversed completely even after i’ve completed it now they want me to put the money in again?😂😂 what a joke of a site!!!!

Date of experience: 29 November 2024

Edit. I have since had my money and they are now faster with payouts. Constantly restricting my account though.


I won 28k. Withdrew 10k as this is the maximum you are allowed.
After a few days back and forth uploading documents I received my 10k.
I then Withdrew another 10k and then 8k on the same day. I had an email asking for a payslip, so when I tried to log into my account to do so, they blocked my account- access denied!! Absolutely disgusting. I have proof of all winnings and withdrawal requests, but no idea how to go about getting my money.
Shame, as I've found them to be okay in the past with much smaller wins, they take a few days to pay out, but I've always had my money until now.
Why email me asking for documents with a link to my account and block me from accessing it?
Because of this, I woukd recommend that you AVOID this casino.
Thieves.

Date of experience: 24 November 2024

Stay well away from this scummy little 1�7/h2>

Stay well away from this scummy little casino . You will never win ! How they can run is beyond .

Stay well away people I mean stay well away !!

Date of experience: 17 December 2024

Absolute disgraceful... I've had a withdrawal pending for 8 days now, and same as everyone else, been fobbed with high volume of requests.

Date of experience: 20 November 2024

Self exclusion on sister site


I should get a refund on deposits


Edit I’ve replied to the email below. Awaiting a reply


5 days have passed and no response to 4 emails. Avoid

Date of experience: 29 November 2024