45 total
I've been using the services of Paladin Agency as a tenant for several years now, and I must say, any issues were resolved promptly. The courteous and professional service sets Paladin apart from other agencies. With Andrew, you can sort everything out very quickly and effectively. Highly recommend them 💼😊
Date of experience: 14 October 2024
Reply from Paladin
Thank you very much, all the best!
Think long and hard before using any property managed by this company. They are slow to respond, have no concept of preventive maintenance and will not bother to get involved until long after something breaks. They are cheap, slow and ineffectual. Avoid.
Date of experience: 23 August 2024
Reply from Paladin
Hello TJ, we don't recognise your name from any of our managed properties, however if there is a legitimate issue please contact our team at pm@paladin-property.co.uk and we will do our best to assist based on the Landlord's instructions.
This is a genuine review.
I've rented a flat through Paladin for almost 3 years and Andrew has been great since day one.
Even though the property wasn't perfect, he found ways to mediate, solve issues and keep everyone happy.
Would highly recommend!
Date of experience: 31 July 2024
Reply from Paladin
Thank you Laurentiu, really appreciate it and all the best going forwards!
Excellent service
I found Paladin to be very professional and fast.
I’ve taken at least 5 estate agents to the regulators as part of a complaints process….including large companies.
It’s nice to see I’ve finally found a good estate agent
Date of experience: 15 July 2024
Reply from Paladin
Thank you very much! We look forward to continuing to work with you. - Andrew
I have used the services of Paladin and have many properties managed by them
They are extremely professional and prompt when dealing with all Tennant and payment issues that may arise
These guys are 10 out of 10 in all aspects of management and communication
Date of experience: 01 August 2024
Reply from Paladin
Thank you Raj, greatly appreciate your review and fantastic to have worked with you for so long! - Andrew
I have been a long standing client of Palladin that itself speaks volumes. The service I have received over the years has been excellent. Andrew and his team manage everything with the utmost professionalism, are very trustworthy and reliable.
Date of experience: 30 August 2024
Reply from Paladin
Thank you very much, greatly appreciated!
We had a great experience with Paladin, Andrew was attentive and responsive to our needs, the flat we rented was lovely and the process was efficient!
Thank you for your help!
Date of experience: 07 September 2024
Reply from Paladin
Thank you for the feedback!
As a property maintenance contractor I have worked with Andrew for a number of years. In my experience Paladin have always made sure their customers are happy, any issues are dealt with quickly while keeping them informed so the tenant satisfied with their home. I would definitely recommend Paladin to anyone looking for a property agent.
Date of experience: 26 August 2024
Reply from Paladin
Thank you Nick, it has been an absolute pleasure to have you as a trusted tradesperson for many years, thank you for all of the work you've done and always to a good standard. - Andrew
Awful management company, period- 0 communication.
I don't know where these 4 and 5 star reviews come from, Malika is the same as everyone else at the company, you will get ignored.
Multiple times I have emailed, called and text this company to be ignored and disregarded. Weeks later i am still trying to speak to someone about an important issue. They often ignore your whatsapp messages even though you can see they are online.
They definitely hire the cheapest "handyman" around. My place screamed off "the landlord special" when it came to the paint job. My sink was detached on day 1, sockets not stuck to the wall correctly.
Can summarise them as cheap, greedy and detached. Trust me when I say, ignore those fake 4/5 star reviews and spend your money elsewhere
Date of experience: 01 August 2023
I have been renting for over 14 years and this is the worst building management company I have dealt with.
If Malika was still working for the company I would have rated 5 stars. Since she left, it went rapidly downhill.
Paladin take weeks to respond to any communications (with prompting). It takes ages to get any maintenance done on the flats/communal areas. The only time they bother you is when they want you to help them with their job.
I honestly would avoid renting a property that is managed by them.
Date of experience: 07 September 2023
I am really thankful to Mrs Malika Samuel, the manager of "The View".
Malika behaves as a professional manager, and indeed, she is.
As a tenant, whenever we needed her support, she was ready to solve the issue, open to response clearly and fast, and extremely supportive.
There has been several times that I needed to contact her as early as 6 am, and she was still unbliveably patient and supportive.
I give her my best grade.
Date of experience: 20 February 2023
Most helpful firm i have come across. Andrew & Malika both have been absolutely great in supporting me and my family to the best of their ability for our needs at our accommodation. Always keeping me updated about the progress on things and constantly checking up on us when my wife wasn't feeling well. Any questions or concerns I had Paladin was there to answer and reassure. Very consultative and honest people who want the best for their tenants. Not a bad word to say about them.
Date of experience: 12 July 2022
Very poor, lots of delay tactics and hardly any results for our block. Andrew talks a good game and comes across well but his company is deeply ineffectual. We had to employ a solicitor to fight our corner, says it all. Avoid
Date of experience: 19 January 2024
Paladin property took over the maintenance of my apartment few days back and I could see the level of professionalism from the first day. There were multiple issues in the flats and they were able to fix it soon. My thanks goes to Malika especially as she is always reachable and dependable. She is prompt in following up and resolving the problems. 5 stars to paladin and Malika...
Date of experience: 27 September 2022
Andrew was very helpful when l wented to rent a flat for my relative
Date of experience: 10 September 2024
Reply from Paladin
Thank you very much!
I am unsure where the sudden influx of positive reviews have come from because it does not reflect ours or many other tenants experience of dealing with Paladin. From the start of our tenancy, we experienced many issues with our flat & building that took months to resolve (and only after we had to continuously chase for updates and escalate to the local council). One of the first issues we experienced was a foul smell coming from the bathroom drains, no amount of bathroom cleaner or drain unblocker would fix the issue. The smell was even worse in the warmer months and we couldn't leave the bathroom doors open because the smell would fill the flat and bedroom. When a plumber was finally sent to investigate, we were told it was due to the length of the pipe and the trap not sitting correctly, we were told the pipe needed to be replaced and that somebody would follow up. We never heard back and the issue persisted until the day we moved out. Our oven also had an issue and would trip the electricity in the entire flat with a loud bang. We were without an oven entirely for 2 months (Oct-December) and had no way of preparing hot food, we had chased Paladin on this for weeks and weeks via whatsapp, calls and emails with no response or resolution until we escalated it to the local council. We ended up having to spend a lot of our own money ordering hot food during those cold months because we couldn't cook at home for 2 months, and when we asked to be reimbursed for this cost we were ignored.
The lock on our mailbox had also fallen out so any confidential mail was accessible by anybody. We had raised this issue to Paladin on 16th October and were ignored for months again until December.
In addition to all of this, the lift in our building had also broken multiple times, taking weeks and months at a time for it to be repaired. Multiple tenants would contact Paladin and receive no response. Being without a working lift was also a health and safety issue for many tenants living on upper floors, particularly those of us who were pregnant or had small children or those who were moving out of the building as they had to carry their things down the stairs. Paladin have a reputation for being extremely unresponsive, ignoring tenants on issues relating to boilers, lift, mail boxes, appliances etc and as a result, many of them including ourselves have got fed up and moved out. Deal with them at your peril.
Date of experience: 25 August 2024
Reply from Paladin
Hello Zenaira, we entirely appreciate how difficult a situation this was for you. Unfortunately we are sometimes in the position that as much as we report and follow up issues with a Landlord we are not always authorised to instruct works (and in the case of the lift we did not manage the communal areas and this was not in our remit to address, though we did chase to try and help all residents). We wish you the best for the future.
Paladin is a very trustworthy property agent and Malika is the best property manager I have ever met. She is experienced, professional and fast-responding. She will handle all the problems and cases anytime if I need any support. She’s been very considerate and helped me solve millions of issues. It was a pleasure time to have her as my contact but it is sad she has left her position in the business.
Date of experience: 17 July 2023
Malika has been so amazing, kind and helpful from the first day I contacted her about a listing, she did her due diligence and made sure I was able to complete my process and move in swiftly. She treats her clients as family and responds to issues proactively.
You’re a STAR Malika!!! It sad to hear that you’re leaving as I’m unsure there’ll be any like you 😔😔
I wish you all the best!!!
Date of experience: 20 July 2023
Malika has been amazing!
I was looking for an emergency flat to rent and requested a viewing. Malika responded to my inquiry efficiently within 24 hours and within a day or so I was shown around and the property was secured. The property needed a little work on it and Malika made sure it was spotless, painted new blinds before I moved in. Not only that I was given details to parking, and local amenities. Malika went above and beyond to any questions I had in the flat. Friendly and extremely helpful, and I will be sad to see her go. Malika has been my best property Manager I have had.
Date of experience: 19 July 2023
I am really thankful to Mrs Malika Samuel, the manager of "The View".
Malika behaves as a professional manager.
As a tenant, whenever I needed her support, she was ready to solve the issue, open to response clearly and fast, and extremely supportive.
I give her my best grade.
Date of experience: 19 July 2023
