PartsCentre Reviews

78,218  •  Excellent
TrustScore 4.5 out of 5

4.6

In the Appliance parts supplier category

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Reviews4.6

78,218 total


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Rated 4 out of 5 stars

Still waiting...

I ordered the item on New Years Eve and you efficiently got it dispatched on 2nd Jan (obviously 1st Jan was a Bank Holiday). However, there you went wrong as you use Evri who helpfully inform me they've been sitting on it ever since. It's now 12th Jan and it's still not arrived. Don't use Evri if you want good reviews!
PartsCentre were really good at following through on this, so all credit to them. The problem lied entirely with Evri, who, in my opinion, should never be used.

Date of experience: 02 January 2025

Reply from PartsCentre

Sorry for the issues encountered and any inconvenience caused.

I have checked our email system and can see no correspondence from your.

A colleague is contacting you today to resolve this with you.

Kind regards
Andy
PartsCentre Customer Services


Rated 5 out of 5 stars

Excellent dispatch times

Very pleased with process. Clear online information to cross check part compatibility. Dispatch was quick and part arrived well packaged and ready to use.

Date of experience: 03 January 2025


Rated 5 out of 5 stars

A valued supplier

PartsCentre responded promptly to ly order which was delivered on time and in perfect concition. I have no hesitation in recommending them to anyone in need of their service.

Date of experience: 03 January 2025


Rated 4 out of 5 stars

Great service - not so great courier service

The quality of the item was great so I ordered another as a back up.
However, despite the courier (Evri) stating the item was delivered, I never received the order.
I emailed PartsCentre customer service team who responded quickly and are arranging for a replacement to be sent so would be 5 stars but for the delivery issue. Happy to make it 5 stars once the replacement arrives 😊

Date of experience: 27 December 2024


Rated 5 out of 5 stars

I received this genuine Dyson V6…

I received this genuine Dyson V6 battery and I hope it lasts as long as the one it is replacing. So far it takes a full charge and lasts a long time. Really good buy and well worth the money. Shipped to Northern Ireland which was a bonus.

Date of experience: 13 January 2025


Rated 4 out of 5 stars

Still waiting for order to arrive

UPDATE: Many thanks for excellent customer service from Andy - very speedy response to my earlier complaint and nice of him to refund my delivery charge without being asked for. Part has now arrived and is perfect. Would be a five start review for perfect service other than Seller's choice of using Evri who are beyond terrible.

Date of experience: 09 January 2025

Reply from PartsCentre

Apologies for the long delay and any inconvenience caused.

I can see your parcel is now out for delivery.

I can also confirm your shipping charge has been refunded.

Kind regards
Andy
PartsCentre Customer Services


Rated 5 out of 5 stars

I got a fridge drawer front…

I got a fridge drawer front replacement. It came quickly and is the right thing. Also got bargain on the washing machine cleaning sachets, I added them as an extra. Much cheaper than the shops. Great selection of things to replace all those broken drawers or milk shelves. Bosch sure make easily broken fridges, so a company like this is essential.

Date of experience: 19 December 2024


Rated 4 out of 5 stars

Not your fault but the price of a…

Great service. Not your fault but the price of a genuine Neff oven seal is a complete rip off for a little strip of rubber. I’ve made the mistake before of buying a universal ‘fits all’ seal for 80% cheaper and have regretted doing so as the oven then chucks out hot air. No substitute for the real thing, but disgusted with Neff for ludicrous level of profiteering. Maybe you should leverage your buying power with the likes of Neff to deliver better value.

Date of experience: 22 December 2024


Rated 5 out of 5 stars

Washing Machine Paddles

Items came quickly and what could have been a more expensive job I was able to fix the problem without having to pay for a trade person.

Date of experience: 03 January 2025


Rated 5 out of 5 stars

Excellent service ……

The carrier did not receive my order… on contacting the PartsCentre they resent my order immediately, couldn’t be more helpful. Will use this company again and recommend them.

Date of experience: 03 January 2025


Rated 5 out of 5 stars

Straightforward, simple, painless

Found the required product on line, with a description that was well labeled, thorough, and grammatically correct (therefore giving confidence around origin). Arrived promptly in sensible packaging. Very good vfm. Would recommend.

Date of experience: 08 December 2024


Rated 5 out of 5 stars

Found the part I required

Found the part I required - ordered paid for and dispatched - received within delivery time - part fitted and working.
Good experience from start to working part installed - 10/10

Date of experience: 27 December 2024


Rated 5 out of 5 stars

Hoover charger

Purchased the charger. Plugged it in and not long after was able to use my cordless hoover. And it was delivered earlier than estimated.

Date of experience: 27 December 2024


Rated 1 out of 5 stars

They are constantly advertising next…

They are constantly advertising next day delivery however I ordered six hours before the next day delivery deadline. Got no confirmation that my item had been shipped so I contacted chat and they were terrible and just told me that they’ve refunded me the shipping but could not tell me when my order was coming.

Date of experience: 15 January 2025

Reply from PartsCentre

Apologies for the delay with your delivery and inconvenience caused.

I can confirm your order has been cancelled and refund processed as requested.

You should also have received confirmation of this by email.

Kind regards
Andy
PartsCentre Customer Services


Rated 5 out of 5 stars

Great service

Great service - resolved a wrong delivery address issue for me (my error), and got the part to me in time.

Date of experience: 03 January 2025