Polhill Garden Centre Reviews

146  Excellent
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Everything for the garden and more

I have been coming to Polhill since the seventies!
Great variety of plants … good quality and price.
Staff very helpful.
Restaurant is great ..can get busy because popular. Food good and again staff very helpful.
Butchers and farm shop a must too … and all the other areas .. toys, clothes, gifts and Christmas stuff is wonderful.

Date of experience: 07 December 2024

Reply from Polhill Garden Centre

Thank you for sharing your wonderful feedback! We're thrilled to hear that you've been visiting us for so many years. We're always working to provide great quality and value, and it's lovely to know that you appreciate it. We look forward to welcoming you back soon!


Rated 5 out of 5 stars

Christmas outing

I have written already. I bought tickets for my great great Niece and Nephew and a friend to see the Father Christmas experience. It was absolutely fabulous everyone enjoy the time they spent in the grotto. The restaurant experience was also sanding you are lucky to have fabulous staff.

Date of experience: 23 November 2024

Reply from Polhill Garden Centre

Thank you for your wonderful feedback! We're thrilled to hear that your family had such a fabulous time at the Father Christmas experience and enjoyed the restaurant. We'll be sure to pass on your kind words to our staff. We look forward to welcoming you again soon!


Rated 5 out of 5 stars

A destination in itself!

Always lovely visiting Polhill. Beautiful farm-fresh foods, great cafe, beautiful clothes stores...a stunning Christmas display, as always, and (quite obviously, now we've met him...) the REAL Father Christmas is resident in the Grotto!

Date of experience: 11 December 2024

Reply from Polhill Garden Centre

Thank you for your wonderful 5-star review! We're so glad you enjoyed the farm shop, restaurant, and festive Christmas displays. It's fantastic to hear that the REAL Father Christmas made a memorable impression in the Grotto! We look forward to welcoming you again soon!


Rated 5 out of 5 stars

Great place to shop

Great selection of plants as well as Christmas decorations, homewares, clothes, shoes, toys, books and all manner of gardening essentials, food and more. A great place to visit and eat with the spacious and well run Novell's Restaurant.

Date of experience: 16 December 2024

Reply from Polhill Garden Centre

Thank you for your glowing review! We're delighted you enjoyed our wide range of products and had a great experience at Novell's Restaurant. We look forward to welcoming you back soon!


Rated 5 out of 5 stars

Fantastic Santa's Grotto!

Fantastic Santa's Grotto!
We absolutely love coming to Polhill for Santa's grotto. It is always so magical and Santa is so brilliant. We will be back again next year - it will be our 7th Santa visit here!

Date of experience: 11 December 2024

Reply from Polhill Garden Centre

Thank you for your 5-star review! We're thrilled to hear how much you enjoy Santa's Grotto and that it has become such a cherished tradition for your family. We look forward to welcoming you back next year for your 7th visit!


Rated 4 out of 5 stars

Variety of goods and services on offer

Variety of goods and services on offer, the only down side (I guess because of its popularity?) parking can be a problem, especially as we are blue badge holders and Mobility is a major problem.

Date of experience: 08 December 2024

Reply from Polhill Garden Centre

Thank you for your feedback! We're glad to hear you enjoyed the variety of goods and services on offer. We do have specific disabled parking spots located near the entrances to make access easier for blue badge holders. We understand parking can sometimes be busy during peak times, and we appreciate your patience. We hope to welcome you back again soon!


Rated 5 out of 5 stars

Lovely day out!!

Love this place for a day out!
I decided back in Sept to pop in as I was close by and have been back multiple times with the family, mooching about, having a cuppa or something to eat, popping in the food section and trying cheese and crisps…
Butchers is great too, lovely staff who love a good chat!

Date of experience: 14 December 2024

Reply from Polhill Garden Centre

Thank you for sharing your experience! We're delighted to hear Polhill has become a regular day out for you and your family. It’s great to know you’ve enjoyed exploring, relaxing with food and drink, and visiting the butchers. We look forward to welcoming you back again soon!


Rated 5 out of 5 stars

This is not just a garden centre

This is not just a garden centre - it is a day out and more. When you see three coaches in the car park, you know the fame of Polhill has spread far and wide. With many plants for beginners and experts; a wonderful restaurant and a farm shop and butchers', you could (and do) spend all day here.

Date of experience: 05 December 2024

Reply from Polhill Garden Centre

Thank you for your fantastic review! We're so glad to hear that Polhill is a place you can spend the day enjoying, from our wide range of plants to the restaurant and farm shop. We truly appreciate your kind words and look forward to welcoming you back soon!


Rated 4 out of 5 stars

There is always so much to see at…

There is always so much to see at Polhill and lovely gift ideas. The Christmas section is lovely.
The Christmas market was a bit of a disappointment. It would be better with more stalls.
My friend and I had an egg and cress sandwich for lunch which was a bit bland. Maybe a bit more mayonnaise and seasoning was required.

Date of experience: 12 December 2024

Reply from Polhill Garden Centre

Thank you for your feedback! We're thrilled that you enjoyed the Christmas section and found lovely gift ideas. We appreciate your thoughts on the Christmas market as well — it’s our first year, and we’re looking to grow it in the future. We’ll also pass along your comments about the sandwich to ensure we continue to improve. We hope to see you again soon!


Rated 5 out of 5 stars

TIME Out.

Whenever we visit Pollhill you're always made to feel welcome, it's such a lovely place walk around and after, just go and sit in the restaurant and enjoy a nice lunch.

Date of experience: 08 December 2024

Reply from Polhill Garden Centre

Thank you for your lovely review! We're so pleased to hear you feel welcome and enjoy exploring Polhill, followed by a relaxing lunch at Novell's Restaurant. We look forward to seeing you again soon!


Rated 5 out of 5 stars

Had a lovely morning starting off with…

Had a lovely morning starting off with a hearty breakfast coffee and pastry
Then a browse and buying spree trolly full of Christmas goodies time to go sadly home with my haul of sparkly things thankyou
I’ll b back

Date of experience: 17 December 2024

Reply from Polhill Garden Centre

hank you for your lovely review! We're so happy to hear you enjoyed your breakfast and found plenty of Christmas goodies to take home. We look forward to welcoming you back for more festive fun soon!


Rated 3 out of 5 stars

Polhill is very good but is definitely…

Polhill is very good but is definitely more on the pricey side.
And I hate the fact you don’t do sausages on the kids menu! Even to be able to sell items individually to almost build you kids meal would be a fab thing to do.

Date of experience: 13 December 2024

Reply from Polhill Garden Centre

Thank you for your feedback. We're glad to hear you enjoy your visits to Polhill! While we understand your concern about pricing, we pride ourselves on being very well-priced within the market, offering great value for the quality of products and services we provide. Your suggestion about the kids' menu is also appreciated, and we will pass it along for consideration. We look forward to welcoming you back soon!


Rated 4 out of 5 stars

Good experience...

Good experience.... Nicely laid out with the usual Christmas dec's! And other goods instore! Good quick service and waiting time at the main cafe and at the till point, no queues....(even though busy)

Date of experience: 06 December 2024

Reply from Polhill Garden Centre

Thank you for your kind review! We're pleased to hear you had a good experience and enjoyed the Christmas displays. It's great that our team provided quick service, even during busy times. We hope to see you again soon!


Rated 4 out of 5 stars

The coffee shop is too small as…

The coffee shop is too small as sometimes we only want coffee and cake especially if the restaurant is busy but there are only a few tables.

Date of experience: 03 December 2024

Reply from Polhill Garden Centre

Thank you for your feedback! We appreciate your thoughts on the Coffee Corner and understand it can sometimes feel limited during busy times. We’ll take this on board as we always look to improve. We hope you continue to enjoy visiting Polhill Garden Centre!


Rated 5 out of 5 stars

What’s not to love about Polhill

What’s not to love about Polhill. Lovely shops, tasty food, very Christmassy at this time of year, not to mention the free coffee each month if you have the app and other freebies they give.

Date of experience: 15 December 2024

Reply from Polhill Garden Centre

Thank you for your wonderful review! We're thrilled to hear you enjoy the variety of shops, tasty food, and festive atmosphere at Polhill. It's great to know you're enjoying the perks of Polhill+ too. We look forward to seeing you again soon!


Rated 5 out of 5 stars

Brilliant centre

Brilliant centre. So much more than a garden centre. Loads of choice for ‘serious’ gardeners in the plant and gardening section. Great cafe, good selection of goods and gifts plus a great farm-shop.

Date of experience: 03 October 2024

Reply from Polhill Garden Centre

Thank you for your feedback! We're glad to hear that you enjoyed your visit. We'll be sure to pass on your kind words to Novell's Restaurant and the other team members. We're proud to offer such a variety of experiences, and it's great to know you appreciated it! We look forward to welcoming you again soon.


Rated 3 out of 5 stars

Pricing

Some items, for instance the majority of Christmas things I.e decorations etc are over priced and available elsewhere for less.

Date of experience: 07 December 2024

Reply from Polhill Garden Centre

Thank you for your feedback! We’re glad to hear you’ve enjoyed your visit. We pride ourselves on offering great value for the quality of products we provide, and we’re confident that our prices are competitive compared to other retailers. We always strive to ensure our customers receive the best quality items at a fair price. We hope to see you again soon!


Rated 5 out of 5 stars

The staff is friendly and professional

The staff is friendly and professional, choice of items wide and always renewed. The cafe is fantastic and the food delicious. Having a butchers and fishmongers is a major advantage!

Date of experience: 15 December 2024

Reply from Polhill Garden Centre

Thank you for your wonderful review! We're thrilled to hear you enjoyed your visit, from the friendly staff to our wide selection of items and delicious food at Novell's Restaurant. We're also glad you appreciate the butchers and fishmongers – we aim to offer a great experience all around! We look forward to seeing you again soon!


Rated 5 out of 5 stars

Helpful staff

Helpful staff, beautiful decorations, Santas grotto, wonderful experience for the children, such a massive varieties of goods, gifts, etc.
In a word, a most pleasant place to shop in.

Date of experience: 16 December 2024

Reply from Polhill Garden Centre

Thank you for the glowing review! We're thrilled you had such a positive experience at Polhill. We look forward to welcoming you back for more pleasant shopping visits.


Rated 5 out of 5 stars

Lovely Christmas displays and friendly…

Lovely Christmas displays and friendly helpful staff made our shopping a great treat plus lunch in the Christmas market which was nice.

Date of experience: 12 December 2024

Reply from Polhill Garden Centre

Thank you for your kind words! We're delighted you enjoyed the Christmas displays and had a lovely experience shopping and dining in the Christmas market. We look forward to welcoming you again soon!