30,072 total
Ransom Spares provide a huge range of genuine parts for countless makes and models. Replacement parts are very competitively priced. They provide a first rate service, with goods being delivered very quickly. Any customer support is offered swiftly and always politely. I'd thoroughly recommend this company for all your spares requirements.
Date of experience: 13 January 2025
Unfortunately our oven gave up the ghost on Christmas Day, fortunately right at the end of cooking Christmas dinner. I jumped on my phone & did a search for a new element. Various retailers came up & Ransom Spares was duly chosen as the winner. The price of a genuine element & some new buttons, plus delivery, was very reasonable & much better than the price to replace the whole oven, which was totally unnecessary, from experience, as I replaced the element in our old oven many years ago.
The parts arrived a few days later & within 30 minutes of opening the parcel we had a fully working oven again! Result!
Date of experience: 25 December 2024
small holdup over Xmas break .contacted and got prompt polite reply explaining delay and offering refund .agreed to wait and part arrived when promised .fitted and running .good service
Date of experience: 17 December 2024
As promised, Ransomspares delivered next day...even on new years eve! Part was great, good value and well packaged. Easy to install and now my washing machine is fixed. Thank you Ransomspares!
Date of experience: 30 December 2024
Needed a part for the tumble dryer. The next delivery worked perfectly.
Fixed the issue rather then spending hundreds on a new tumble dryer.
Date of experience: 30 December 2024
I've used Ransom Spares on several occasions for spare parts for my Creda Tumble Dryer. They always provide an excellent service. I would highly recommend them.
Date of experience: 27 December 2024
I ordered a part for my dishwasher, and the first time I ordered as a guest, so I can’t track the delivery. I ordered the same item again as a registered user, and my order from December 27 still hasn’t arrived, despite the fact that I’m in London. The lack of a phone number or live chat on the website gives a sense of a scam. I will report this to the relevant legal authorities.
Date of experience: 27 December 2024
Reply from Ransom Spares
Dear Begum,
Thank you for reaching out, and we sincerely apologise for the inconvenience you’ve experienced with your order.
We understand your frustration, especially given the delay in receiving the part for your dishwasher and the lack of immediate tracking for your guest order. Regarding your December 27 order, the item you purchased is currently on backorder with Hoover. Unfortunately, the manufacturer themselves do not have it readily available and are in the process of sourcing it from their European supply chain.
We are actively in contact with Hoover and are pressing them for an estimated time of arrival. As soon as we receive any updates, we will notify you immediately and ensure that your order is dispatched without further delay.
We acknowledge your concerns about communication and accessibility, and we are committed to improving our customer service options, including exploring live chat or phone support in the future.
Once again, we are truly sorry for the inconvenience caused and appreciate your patience while we work to resolve this matter. If you have any further questions or need updates, please don’t hesitate to email us, and we will respond promptly.
Thank you for your understanding.
Sincerely,
Charlie
Managing Director
Ransom Spares
Excellent website. Easy to search for correct part for our Tumble Dryer. Arrived very quickly. Easy to fit. Works like a treat! Would recommend these guys whenever your white goods break down as much cheaper than calling out specialist engineers - providing the diagnosis is straightforward.
Date of experience: 20 December 2024
Ordered and delivered by 10 am next day, even though it during Christmas period. Good video on line to help fitting. Solved the problem. Good value.
Date of experience: 30 December 2024
This was one of the few companies whose website made it reasonably easy to find the correct replacement oven element I needed for my Bosch oven.
I paid a bit extra for postage but worth it as I was able to get the replacement ahead of the Xmas break otherwise we would have had no oven to cook the turkey 😳
Excellent fast service ��
Date of experience: 23 December 2024
What I needed, fits perfectly & a genuine replacement. Also a good price & so very pleased.
Ordered online late Sunday 22nd December at 9pm paid for next day delivery but didn't think I would get it before Christmas day. It was dispatched Mon 23rd & delivered Tues 24th. Thank you.
Date of experience: 23 December 2024
Website was easy to navigate, I was confident that the part I ordered would fit, full product dimensions listed and a 'confirm suitability' tab to check by model number. Price was great, delivery as described.
I was very happy with this experience and would recommend and use again.
Date of experience: 08 January 2025
I had a crack on the top of my bosch dishwasher casing. Easily sourced the part 20 pounds cheaper than other stores. After watching a YouTube video it went on easily many thanks for saving us the expense of a new one will use again highly recommended.
Date of experience: 02 January 2025
Part was exactly what I was looking for. Decent price and option for next day delivery is helpful in a crisis. Unfortunately my element went over Christmas, so delivery was slightly delayed. Well Recommended 👌�
Date of experience: 24 December 2024
Genuine product which was delivered even faster than advertised.
Date of experience: 01 January 2025
Great company for find spare part for older appliances. I paid for express delivery and received my purchase as per the time frame.
Date of experience: 23 December 2024
This company is amazing. My cooker glass door exploded on the 20th december. I was panicking as I was cooking Christmas dinner, I found the glass and placed the order which said it would be here on the monday. On Saturday morning it arrived! I can't praise them enough for such fast service!
Date of experience: 20 December 2024
I purchased two items for my Bosch Washing machine just before Christmas, an electric door lock, then an inner door trim.
The door lock was in stock and was delivered the following day. Unfortunately the lock didn't resolve the issue, so I ordered the inner door trim the next day. I was disappointed not to receive the door trim before Christmas but expected it before the New Year, but it still didnt turn up. In frustration I contacted Ransom Spares Managing Director Charlie Gilbert on 6th January to find out what was happening with my order; I was advised that as the particular item wasnt in stock they had been waiting for it to be delivered from their suppliers (Bosch?), who only worked with a 'skeleton' staff over the Christmas period. Charlie apologised and offered the choice of free upgraded next-day delivery or cancellation and refund of my order, I opted for upgraded delivery and am pleased to say the item has now been delivered. I now have a working washing machine and wish to thank Charlie for dealing swiftly and sympathetically with my query
Date of experience: 10 January 2025
Placed an order which never turned up, emailed them twice with no response, tried calling them{no contact number} so went down there as i live in yeovil.
Told part not in stock so canceled order now waiting for refund.
Date of experience: 09 January 2025
Reply from Ransom Spares
Hi Paul,
Sorry to hear we weren't able to supply the part for you. I can see this part is out of stock and we're waiting for more from the manufacturer.
I would imagine they'll be with us next week. The website will then show in stock if you would like to order again.
Thanks,
Charlie
Managing Director, Ransom Spares
Delivery came super fast lots of updates regarding order progress and did the job brilliantly. Cannot fault the vendor at all an will use again if needed. Many thanks
Date of experience: 20 December 2024
