3,070 total
Great to be back with Ebico/Rebel energy.....
Any queries and they are straight on it...Human beings who read and understand....Excellent...Graham superquick reply to my problem this morning.....
Not the AI that are unable recognise a word..😂
Date of experience: 27 December 2024
We have had rebel energy for a few years but I have been asking for months why my bills are estimated and not read by the smart meters, Rebel said the gas smart meter is faulty and doesn't send any readings and the electric smart meter only sends the odd reading.
I also phoned and emailed quiet a few times and it seems Rebel customer services is useless as when phoned one time I was told they had 2 electric meters on my account but we only have 1 which I sent a photo of.
I kept asking for new smart meters and reminded them of there legal obligations but still it was estimated or I had to take a manual reading. Now I have had enough and moved my energy and Rebel have decided to block it as they have issued a estimated bill and I will not pay it until they take a accurate reading so I am missing out on cheaper energy from my new chosen supplier.
If you have a choice don't use them there customer services are in India somewhere and you can't speak to anyone who can sort things out.
Date of experience: 23 December 2024
Support staff at Rebel Energy are very helpful with good advice
Thanks for your reply and professional service and support.
Regards Jon Rice.
Thank you for your email today helping me with finding the meter at my new address.
Thank you for your help and support.
Regards Jon Rice
Date of experience: 23 December 2024
Reply from Rebel Energy
Thanks for your feedback, Jon.
We're so glad you feel this way - we're always happy to help!
This is my first time with the company, I must say so far the customer service is very good. Had the opponent to interact with Kelsey who was very polite and patient. She was able to set up my account in a timely manner.
Date of experience: 24 December 2024
Dear Rebel Team, thank you for amazing service. Your manager AnthonyB has provided excellent customer service and resolved the issue with overpayments on my account. I am pleasantly surprised by the speed of response to my problem and the high effectiveness of its solution. I hope that the professional work of managers will be adequately rewarded. Thank you. Merry Christmas to Rebel Team!
Date of experience: 21 December 2024
Reply from Rebel Energy
Hi Oksana,
Thanks for taking the time to share your experience.
We're delighted to hear you received amazing service from Anthony - that's exactly what we strive for and we'll be sure to pass your lovely comments on - what you have said will be sure to make Anthony smile!
Wishing you a merry Christmas too!
I keep receiving bills in my postbox with a reference number addressed to “the occupier� of my flat. I contacted support, explaining that I am with another provider and asked them to confirm why they are sending me these bills. I also provided a copy of the letter.
In response, I received a templated answer stating that they cannot proceed with my inquiry because I do not have a registered account with them. I replied, clarifying that I have never had, nor do I plan to have, an account with Rebel. I explained that this is why they cannot find my email address or other details. I also requested that they stop sending me anonymous bills.
However, I received the same templated response again, stating that they cannot find my email address in their system.
It seems the company is pursuing an aggressive strategy to capture market share by sending unsolicited bills to people, hoping they will feel obligated to join Rebel, thinking they have no other choice.
Date of experience: 23 December 2024
Been with rebel energy for nearly a year now and I’m hoping I can stay for another year once my new tariff is available. It’s been so easy and Jaydrin was a great help on advice for renewal and refunds.
Date of experience: 23 December 2024
Reply from Rebel Energy
Hi Jess,
Here at Rebel we genuinely try to be that little bit different in the way we do things and we're delighted to read your comments. Thanks for taking the time to share your experience. Jaydrin will have been pleased to have helped.
Thank you for choosing us as your energy provider and for being part of the Rebellion!
One thing I love with rebel is the transparency and how their customer service experience goes smoothly when I’m unsure of something.
De-juan was quite helpful and made all my clarifications easy for me to understand.
Date of experience: 24 December 2024
Rebel energy have been very very helpful, I found myself in a sticky situation financially and are struggling to keep up with my bills, they reached out and found a great solution for me, which is my mind greatly. They are very much appreciated. Specifically, Diane F thank you!
Date of experience: 20 December 2024
Reply from Rebel Energy
Hi Antony,
Thank you for sharing your experience.
We genuinely try to be that little bit different in the way we do things are we're so pleased you felt the way you did about the service you received. Diane will have been happy to have helped and will appreciate you taking the time to say thank you! 😊
I had quite a lot of questions about my billing, and Danwill helped me get through all of them quickly and easily, while staying friendly and helpful.
This is my second time using Rebel's customer service helpline, and both times it's been a much better experience than I've had with previous suppliers.
Date of experience: 19 December 2024
Reply from Rebel Energy
Hi Sean,
Thanks for your feedback.
We pride ourselves on our customer service and are delighted to hear you've been pleased with the service you've received when you've called. We're always happy to answer questions and Danwill will have been happy to have helped!
Please don't hesitate to get in touch if we can assist you with anything else.
Thanks for being part of the Rebellion!
Shaziah helped me to resolve my issue quickly, thank you!
I’m still not sure why I was sent multiple emails regarding an upfront “advance� payment taken by direct debit, which I promptly cancelled through my bank, and a request to submit a meter reading, which is what I prefer).
Date of experience: 18 December 2024
Reply from Rebel Energy
Hi there,
We're pleased to hear Shaziah was able to help!
Thanks for your feedback.
DianeF is the only employee of rebel energy who I feel put time and effort into trying to resolve my issue. she returned calls and emails a 5 star employee in a 2 star company. Thank you Diane
Date of experience: 20 December 2024
Reply from Rebel Energy
Hi Mark,
We're sorry if your previous experience has fallen short but we're delighted to hear how helpful Diane was in helping resolve your issue. We'll be sure to pass your thanks on.
Thank you for sharing your experience and feeding this back to us.
Very helpful and professional service. Ashir helped set up my account and direct debit. Very informative. So easy and straight forward. Have been dealing with a lot of different suppliers recently in closing a business and moving into a new home - and this company was without a doubt the most easiest one to deal with - Thank you!
Date of experience: 17 December 2024
Reply from Rebel Energy
Thank you for taking the time to leave us such a great review, Kevin!
We genuinely try to be that little bit different in our approach; knowing you feel the way you do about us means a lot.
It's lovely to hear how informative and helpful Ashir was when handling your enquiry - we'll be sure to pass your comments on.
Thank you for being part of the Rebellion!
Orphelia from rebel energy has been very helpful each time I’ve reached out with an issue. I am still having ongoing issues with my smart meter but am being supported in these issues by the rebel team
Date of experience: 17 December 2024
Reply from Rebel Energy
Hi Ashleigh,
We're sorry you've had issues with your smart meter but are glad to know this is being looked into.
We're always happy to help and it's good to hear how helpful Orphelia has been, thank you for taking the time to feed this back to us - your comments will mean a lot to Orphelia.
Absolutely fantastic service provided and I’m genuinely impressed by the effort and time that my queries have been dealt with.
Thank you so very much for your hard work and support 😊
I hope you have a wonderful Christmas because you deserve it 🎅🎅🎅
Date of experience: 19 December 2024
Reply from Rebel Energy
Thank you so much - we really do appreciate the amazing feedback. We hope you have a great Christmas too!
Sarah’s kindly rectified my issues very promptly which massively alleviated the stress it had caused!
Date of experience: 23 December 2024
Reply from Rebel Energy
We're sorry to hear you experienced some issues but are pleased Sarah was able to get things resolved for you. Thanks for feeding this back to us.
I had to barely wait any time at all after the automated message. Lazola was very efficient with finding the issue of the my inability to access the app, and when finding the estimate meter read, made sure that I did not overpay when he saw something incorrect. High appreciated the help and how he looked out for me.
Date of experience: 16 December 2024
Reply from Rebel Energy
Hi Alexander,
We pride ourselves on our customer service and it's great to hear how efficient and helpful Lazola was when you called.
Thank you for taking the time to feed this back to us - Lazola will be delighted to see your comments and to know the service you received was worthy of such a great review!
Happy with the promt response I will monitor my usage and if the proposed actions are put in place I will be pleased.
Updating the website would be a bonus to us all
Regards
JB
Date of experience: 20 December 2024
Reply from Rebel Energy
Hi JB.
Thanks for your feedback, we're glad to hear you were pleased with the response you received.
We're always happy to help - please don't hesitate to get in touch if we can assist you with anything further.
Shaziah: The Saviour of the Day
I want to express my heartfelt appreciation for Shaziah’s prompt intervention in resolving the mismatched address issue. Thank you for handling it with such efficiency and effectiveness. Keep up the amazing work—you truly excel at what you do!
Date of experience: 19 December 2024
Reply from Rebel Energy
What amazing feedback - we will make sure that we pass it on to Shaziah!
Fast and efficient response to questions asked via online portal. Staff are also very friendly and helpful on the phone. Highly recommend :)
Date of experience: 21 December 2024
Reply from Rebel Energy
Hi Natalie,
We're delighted the service you've received has been worthy of a 5 star review and knowing that you recommend us, genuinely means a lot. We're so pleased you feel this way!
Thanks for sharing your feedback!
