Rebel Energy Reviews

Very helpful and kind - Queenie rang me back when I fell over during the call. Efficient and professional help with my query.

Date of experience: 16 December 2024

Rebel Energy overcharged me multiple times. I have had to call customer service 3 times to get this rectified, even providing multiple sets of meter readings. Each time I was assured this was sorted out, and I had to call back and fight for them to charge me the correct amount. When I finally left to go to a different provider, they overcharged me by over 100 pounds.

Date of experience: 04 December 2024

I keep getting cold called from foreign call centres on behalf of rebel energy - I get 4 calls per day from withheld numbers -which is highly illegal and will be reported to the ICO to investigate - they clearly employ 3rd party call centres to cold call people with directly or through 3rd party brokers.

Update!!! Your reply is not true because I went through the call and they transferred me through to you to switch my energy !!! Lies lies lies

Date of experience: 27 November 2024

Awful customer service. Nawaal does not answer emails and customer services does not do what they say they will. Better use a different provider

Date of experience: 12 December 2024

I contacted rebel energy concerning my apartment heating system.Queen was very empathetic and helpful. And I was told an engineer will come and fixed it for me day.

Date of experience: 10 December 2024

I contacted Rebel energy concerning an overpayment I had for it to be used for this month’s bill and am very pleased with their response.
Many thanks Rawaal.

Date of experience: 10 December 2024

Shaziah was very helpful and friendly. Helped me change my tariff with no difficulties

Date of experience: 20 December 2024

It was very helpful and professional. The query was understood well.

Date of experience: 23 December 2024

I have received an letter today (09/12/2024) from you, summarizing that you are supplying my energy. In April this year I changed over to a new supplied. I called today to say that I don't want any more further contact as you weren't supplying me with energy. When I have called today, you have informed me that I owe money, but haven't sent me an invoice for the last 8 months. You were also unable to tell me how much money that I owed. When asking for a Manager, you said that there wasn't a single manager on shift, when asking to speak to someone else, the phone was left on until you manually disconnected me at 19:00 as your offices had closed. You have also provided conformation that I have moved over to Octopus on the 23rd April and that my account had been closed. From start to finish I have had numerous problems with your company, it seems that senior staff are not contactable, as well as your complaints department being unable to rectify any problems. I have sent another email this evening through a chain that already had several complaints regarding your company and the problems that I have encountered.

Date of experience: 09 December 2024

I called in because I had two accounts against my name and had been paying into the incorrect one. Tyrone quickly sorted everything out and followed up with a confirmation email within minutes. Thanks, Tyrone!

Date of experience: 02 December 2024

Fast and efficient answer, plus all information needed attached. Thank you very much.

Date of experience: 18 December 2024

Excellent!! Call was answered by a person in 3 rings.No press 1 for this 2 for that. It was a pleasure to speak to someone. Celeste was amazing and solved the problem very efficiently. The entire call lasted about 5 minutes and the issue was completely resolved. Would recommend Rebel Energy to anyone who need a quick efficient service. 10/10

Date of experience: 28 November 2024

Neil S was on the ball with my new account and the savings by using Rebel Energy were significantly better than expected.

Date of experience: 17 December 2024

Called In because I couldn't login to the web portal. Was given information to why and I am happy with the explanation. De-Juan also kindly verified everything was fine with my account and raised the appropriate actions needed going forward.

Date of experience: 03 December 2024

We had a 2nd generation smart meter installed to replace our old British Gas one which was previously working well. The new meter display just has a message saying failure to connect - the engineer who installed it said it will update soon however it still has not updated.

I contacted their helpdesk a week later and now almost 2 months later it is still not working, and I have had numerous emails communications which keep saying they are looking into it.

I am now told my signal is too weak and have asked for an official complaint be logged. This however does not help me know what my bills are and how much gas and electric we are using.

I have been happy with the service for the past couple of years, but this is not good enough and I will be looking into moving providers ASAP.

Date of experience: 03 December 2024

I joined rebel energy since June and it took 4 months for them to prepare and send me my bill despite the fact that I keep calling every week.
The customer service is rubbish as the don’t ever resolve any issuer.
After sending an engineer to install a smart meter in my property? The began sending me outrageous bills and refuse to display my usage on the smart meter so I can monitor.

Now I’m looking to switch and they wouldn’t update my details on the national dater base so no energy supplier can take me on.

This is a very frustrating experience with them and I strongly discourage anyone from using them as the only care about money and not the customer.

Date of experience: 29 November 2024

Too pricey — and low service.
They will take everything, believe me. Avoid.

Date of experience: 26 December 2024

I had Charlton and he was just so amazing and efficient. Thank you guys for your help l!

Date of experience: 23 December 2024

Phoned today to check about payments and tariffs and if it would be better to change to a different one. I spoke to Neal S about this and he was lovely. He explained everything clearly and was really helpful. He made everything easy to understand and lovely to speak to.

Date of experience: 10 December 2024

Danwill at Rebel Energy is a brilliant Customer Service agent. I called with a potentially confusing issue to resolved, and yet he resolved it for me in a helpful, friendly and efficient way. Danwill should run customer service training for other companies! Thank you so much.

Date of experience: 02 December 2024